📌 Core Information
🔹 Job Title: Technical Writer, EST Time Zone, Virtual, United States
🔹 Company: WorkForce Software
🔹 Location: Remote (EST Time Zone)
🔹 Job Type: Full-time, Remote
🔹 Category: Technical Writing
🔹 Date Posted: April 14, 2025
🔹 Experience Level: Mid-level (2-5 years)
🔹 Remote Status: Fully Remote (EST Time Zone)
🚀 Job Overview
Key aspects of this role include:
- Creating and maintaining user-facing technical documentation for leading workforce management solutions.
- Collaborating with subject matter experts, developers, and stakeholders to gather input and ensure clear communication of product updates.
- Participating in team projects to produce significant new documentation.
- Understanding the company's solutions and user needs to create effective and accessible content.
- Following the company's stylistic guidelines and contributing to their improvement.
ASSUMPTION: This role requires strong written and oral communication skills, as well as the ability to work effectively in a dynamic, collaborative team environment.
📋 Key Responsibilities
✅ Create, publish, and maintain technical documentation including online help, user guides, product release notes, and configuration guides.
✅ Collaborate with subject matter experts, developers, and other business stakeholders to gather input and deliver on technical communication needs.
✅ Participate in team projects to produce significant new documentation.
✅ Understand the company's solutions and the needs and preferences of end users to ensure product updates are clearly communicated.
✅ Follow the company's stylistic guidelines, methodologies, and procedures, and share ideas for their continual improvement.
✅ Regularly participate in team discussions for ongoing feature work and sometimes lead discussions on topics.
✅ Incorporate user feedback on documentation to drive continuous improvements.
ASSUMPTION: This role requires strong organizational skills and the ability to work effectively in an agile environment with SCRUM processes.
🎯 Required Qualifications
Education: Bachelor’s degree in technical communication, English, computer science, or a related area.
Experience: 2 years of professional experience as a technical writer within the software applications sector.
Required Skills:
- Excellent written and oral communication skills in English.
- Portfolio of published documentation.
- Strong organizational skills and experience working in an agile environment with SCRUM processes.
- Proficiency with Microsoft Office, Atlassian Jira, and Confluence.
- Working knowledge of technical authoring tools (e.g., MadCap Flare or similar), graphics editing tools, and HTML editing.
- Knowledge of using video editing and screen recording software.
Preferred Skills:
- Experience with workforce management software or similar enterprise-level applications.
- Familiarity with the EST time zone and remote work best practices.
ASSUMPTION: Candidates with experience in the software industry and a strong portfolio of published documentation will be given priority.
💰 Compensation & Benefits
Salary Range: $65,000 - $85,000 per year (based on industry standards for mid-level technical writers in the United States)
Benefits:
- Medical, Dental, Vision
- Life Insurance
- Matched Retirement Savings
- Wellness Program
- Short and Long Term Disability
- Charitable Contribution Match
- Holidays, Personal Days & Vacation
- Paid Volunteer Time Off
Working Hours: Full-time (40 hours per week) with flexible hours and a focus on work-life balance.
ASSUMPTION: The salary range provided is an estimate based on industry standards for mid-level technical writers in the United States. The actual salary may vary based on factors such as location, skills, and relevant experience.
📌 Applicant Insights
🔍 Company Context
Industry: WorkForce Software is a leading global provider of workforce management solutions with integrated employee experience capabilities. They serve over one thousand organizations with more than 4 million users in over 100 countries.
Company Size: WorkForce Software has 501-1,000 employees, providing a mid-sized company environment with ample opportunities for growth and collaboration.
Founded: 1999, with over two decades of experience in the workforce management industry.
Company Description:
- WorkForce Software is committed to making work easy for both employers and employees by providing intuitive, user-friendly solutions that streamline compliance, reduce labor costs, and improve employee engagement.
- The company's WorkForce Suite adapts to each organization's unique needs, no matter how complex their pay rules, labor regulations, or schedules.
- WorkForce Software is dedicated to creating a safe, inclusive, and professional workplace where all people feel welcomed and empowered to do their best work.
Company Specialties:
- Workforce management software
- Time and attendance
- Employee scheduling
- Leave and absence management
- Fatigue management
- Labor law compliance
- Forecasting and scheduling
- Employee experience and communications
Company Website: https://www.workforcesoftware.com/
ASSUMPTION: WorkForce Software's focus on employee experience and creating a safe, inclusive workplace makes it an attractive choice for candidates seeking a supportive and engaging work environment.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: This role reports directly to the Technical Communications Manager.
Work Arrangement: Fully remote (EST Time Zone) with flexible hours and a focus on work-life balance.
Growth Opportunities:
- Advancement to Senior Technical Writer or Technical Communications Manager roles.
- Expanding expertise in workforce management software and related technologies.
- Developing leadership and mentoring skills by guiding junior team members.
ASSUMPTION: This role offers ample opportunities for career growth and development within the technical communications team and the broader organization.
🌍 Location & Work Environment
Office Type: Fully remote (EST Time Zone)
Office Location(s): Not applicable (fully remote)
Geographic Context:
- The EST Time Zone covers the eastern United States and Canada, with daylight saving time observed from March to November.
- Remote work allows for a flexible work-life balance and the ability to work from anywhere within the EST Time Zone.
- WorkForce Software has offices in Livonia, MI (USA), Milton Keynes (UK), and North Sydney (Australia), but this role is fully remote.
Work Schedule: Full-time (40 hours per week) with flexible hours and a focus on work-life balance.
ASSUMPTION: The fully remote nature of this role provides candidates with the flexibility to work from anywhere within the EST Time Zone, offering a unique opportunity for work-life balance and location independence.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the Talent Acquisition team
- Technical writing assessment and/or portfolio review
- Interview with the Technical Communications Manager
- Final interview with the Director of Technical Communications
- Background check and onboarding
Key Assessment Areas:
- Technical writing skills and portfolio quality
- Communication skills and ability to work effectively in a team environment
- Understanding of workforce management software or similar enterprise-level applications
- Adaptability to remote work and the EST Time Zone
Application Tips:
- Tailor your resume and cover letter to highlight your technical writing experience and relevant skills.
- Include a portfolio of published documentation that demonstrates your ability to create clear and accessible content for technical audiences.
- Be prepared to discuss your experience with remote work and the EST Time Zone during the interview process.
ATS Keywords: Technical Writing, Software Documentation, User Guides, Online Help, Product Release Notes, Collaboration, Agile Environment, SCRUM Processes, Microsoft Office, Atlassian Jira, Confluence, Technical Authoring Tools, Graphics Editing Tools, HTML Editing, Video Editing, Screen Recording Software
ASSUMPTION: The interview process for this role will focus on assessing the candidate's technical writing skills, communication abilities, and adaptability to remote work and the EST Time Zone.
🛠️ Tools & Technologies
- Microsoft Office (Word, Excel, PowerPoint)
- Atlassian Jira and Confluence
- Technical authoring tools (e.g., MadCap Flare or similar)
- Graphics editing tools (e.g., Adobe Creative Suite or similar)
- HTML editing tools (e.g., Dreamweaver or similar)
- Video editing and screen recording software (e.g., Camtasia or similar)
ASSUMPTION: The tools and technologies listed are commonly used in the technical writing industry and may vary based on the company's specific needs and preferences.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric: We put our customers first in all that we do.
- Inclusive: We foster an environment where everyone feels valued and respected.
- Collaborative: We work together to achieve our goals and celebrate our successes.
- Innovative: We continuously seek new ways to improve and grow.
- Accountable: We take responsibility for our actions and their outcomes.
Work Style:
- Remote-friendly: We support and accommodate remote work arrangements.
- Agile: We embrace change and adapt to new circumstances quickly.
- Collaborative: We work together to achieve our goals and celebrate our successes.
- Customer-focused: We prioritize the needs and preferences of our customers and users.
- Continuously learning: We value ongoing professional development and growth.
Self-Assessment Questions:
- How do you ensure that your technical documentation meets the needs and preferences of diverse user groups?
- How do you adapt to working in a remote, fully virtual team environment?
- How do you prioritize and manage multiple projects and deadlines in an agile work environment?
ASSUMPTION: WorkForce Software values candidates who are customer-centric, inclusive, collaborative, innovative, and accountable, with a strong work ethic and a commitment to continuous learning and growth.
⚠️ Potential Challenges
- Managing time zones and communication with global teams.
- Keeping up with frequent product updates and changes in a fast-paced, agile environment.
- Balancing multiple projects and deadlines with competing priorities.
- Adapting to remote work and maintaining a healthy work-life balance.
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- This role is unique in its focus on workforce management software and integrated employee experience capabilities.
- Compared to other technical writing roles, this position offers a competitive salary range and comprehensive benefits package.
- Career progression in this role may lead to senior technical writer or technical communications manager positions within the company.
ASSUMPTION: This role offers a unique opportunity for technical writers with experience in the software industry to specialize in workforce management software and contribute to the company's mission of making work easy for both employers and employees.
📝 Sample Projects
- Creating user guides and online help for a new workforce management software module.
- Updating product release notes and configuration guides to reflect recent software updates and changes.
- Collaborating with subject matter experts and developers to gather input and create clear and concise technical documentation for a new feature or product release.
ASSUMPTION: These sample projects demonstrate the range of technical writing tasks and responsibilities required for this role, as well as the importance of collaboration and adaptability in a fast-paced, agile environment.
❓ Key Questions to Ask During Interview
- Can you describe the company's approach to remote work and supporting employees in the EST Time Zone?
- How does the technical communications team collaborate with other departments and stakeholders to ensure clear and effective communication of product updates?
- What opportunities are there for professional development and growth within the technical communications team and the broader organization?
- How does the company support work-life balance and employee well-being in a fully remote work environment?
- What are the biggest challenges facing the technical communications team in the coming months, and how can this role contribute to addressing them?
ASSUMPTION: Asking these questions during the interview process will help candidates better understand the role, the company culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link.
- Tailor your resume and cover letter to highlight your technical writing experience and relevant skills.
- Prepare a portfolio of published documentation that demonstrates your ability to create clear and accessible content for technical audiences.
- Be prepared to discuss your experience with remote work and the EST Time Zone during the interview process.
- Follow up with the Talent Acquisition team one week after submitting your application to inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
