🔹 Job Title: Technical Writer, GTSM
🔹 Company: Manulife
🔹 Location: Toronto, Ontario, Canada
🔹 Job Type: On-site
🔹 Category: ✍️ Copywriting & Content Writing
🔹 Date Posted: Wed Apr 02 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid
Key aspects of this role include:
ASSUMPTION: The focus on documentation within GTSM suggests a key role in maintaining operational efficiency and service excellence, which is crucial in IT-centric environments.
✅ Facilitate yearly reviews and updates of GTSM documentation to ensure accuracy and relevance
✅ Develop and maintain a Documentation Management Framework
✅ Provide documentation services upon request, including manuals, guides, and plans
✅ Engage with stakeholders to understand needs and scope
✅ Conduct stakeholder meetings and manage drafting and review processes
✅ Collect feedback to drive continuous improvement in documentation services
ASSUMPTION: Responsibilities likely involve coordination across various teams and functions to ensure cohesive and comprehensive documentation meeting organizational standards.
Education: Bachelor's degree in Technical Writing, Communications, or a related field preferred
Experience: Proven experience in technical writing, preferably within IT service management
Required Skills:
Preferred Skills:
ASSUMPTION: Specific IT-related knowledge and technical expertise are preferred to align documentation practices with industry standards and to support technical operations effectively.
Salary Range: $75,880.00 CAD - $140,920.00 CAD; varies by location
Benefits:
Working Hours: Standard 40 hours with potential flexibility for hybrid work arrangements
ASSUMPTION: Compensation reflects the competitive nature of the technical writing market and the emphasis on attracting skilled professionals, enhanced by robust benefits and developmental opportunities.
Industry: Insurance; Manulife operates internationally providing financial services
Company Size: 10,001+ employees, providing a broad network and diverse resources
Founded: Not Specified
Company Description:
Company Specialties:
Company Website: http://www.manulife.com
ASSUMPTION: Manulife’s size and global reach indicate numerous opportunities for growth and development within the organization, with a strong foundation in financial services.
Career Level: Mid-level with opportunities for advancement
Reporting Structure: Likely reports to a manager or director within GTSM
Work Arrangement: Primarily on-site with hybrid options available
Growth Opportunities:
ASSUMPTION: The hybrid work arrangement suggests a flexible and adaptive work environment that encourages professional growth while maintaining operational efficiency.
Office Type: Corporate office environment
Office Location(s): Toronto, Ontario; access to key resources and networks
Geographic Context:
Work Schedule: Typically weekday business hours with some flexibility for hybrid work
ASSUMPTION: The office location in a major city like Toronto provides a dynamic environment with networking and collaborative opportunities across industries.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Technical Writing, IT Service Management, Documentation, ITIL, SRE
ASSUMPTION: The interview process is structured to assess both technical proficiency and the ability to operate within an IT-focused environment effectively.
ASSUMPTION: Proficiency in commonly used documentation and collaboration tools is critical for efficiency and consistency in producing high-quality technical documentation.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Emphasizing a strong cultural fit ensures employees align with Manulife’s commitment to innovation and excellence, which are key to their global operations.
ASSUMPTION: Challenges are typical of high-paced IT environments where accuracy and timeliness in documentation directly contribute to operational successes.
ASSUMPTION: Comparing to similar roles highlights the unique requirements and expectations for GTSM-related documentation, which focuses heavily on service management.
ASSUMPTION: Projects typically involve creating or enhancing documentation systems that align with strategic technological goals and service management needs.
ASSUMPTION: Inquiring about challenges and tools highlights a proactive approach to understanding the role's dynamic nature and preparing for effective team integration.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.