Technical Writer (Hybrid)

📌 Core Information

🔹 Job Title: Technical Writer (Hybrid)

🔹 Company: First Citizens Bank

🔹 Location: Phoenix, AZ; Raleigh, NC; Cottonwood Heights, UT

🔹 Job Type: Full-Time

🔹 Category: Banking & Finance

🔹 Date Posted: April 18, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid (on-site and remote work)

🚀 Job Overview

Key aspects of this role include:

• Creating and maintaining internal documentation in a centralized repository
• Working with subject matter experts (SMEs) to elicit content and create appropriate documentation
• Ensuring documentation meets regulatory standards
• Collaborating with operational improvement teams to support cross-functional projects
• Adapting to emerging tools and platforms, and embracing change

ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to work independently and in a team environment.

📋 Key Responsibilities

✅ Develop documentation in various formats (procedures, job aids, process maps) using MS Office applications and Adobe Acrobat

✅ Publish documentation to a centralized SharePoint library

✅ Interview SMEs to gather content for process documentation

✅ Generate visual content, such as screenshots, to enhance documentation

✅ Conduct gap and comparative analyses to update existing and create future state documentation

✅ Maintain project schedules for meeting artifact deliverable timeframes

✅ Adhere to standardized documentation templates and retrofit existing documentation as needed

✅ Provide support for time-sensitive audit and compliance requests as needed

✅ Maintain a standardized filing and organization structure, including detailed record keeping and version storage

✅ Perform other duties as assigned

ASSUMPTION: This role involves a significant amount of documentation creation and maintenance, requiring strong organizational skills and attention to detail.

🎯 Required Qualifications

Education: Bachelor's Degree or High School Diploma/GED with relevant experience

Experience: 2 years of relevant experience with a Bachelor's Degree, or 6 years of relevant experience with a High School Diploma/GED

Required Skills:

• Critical thinking and open-mindedness
• Willingness to embrace change and continuous learning
• Self-motivation and time management skills
• Ability to work well in a team and as an individual contributor
• Collaboration mindset and ability to work with operational improvement teams
• High-intermediate to advanced understanding of MS Office applications, Adobe Acrobat, Jira, and SharePoint

Preferred Skills:

• Prior experience working in financial services, commercial banking, or technology industries
• Experience with banking regulations and SOX controls
• Experience working with auditors

ASSUMPTION: While not explicitly stated, familiarity with banking regulations and processes would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: $60,000 - $80,000 per year (based on industry standards for a Technical Writer with 2-5 years of experience in the banking industry)

Benefits:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee assistance program
• Tuition reimbursement
• Employee discounts on banking services

Working Hours: Full-time (40 hours per week), with a flexible hybrid work arrangement

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and location.

📌 Applicant Insights

🔍 Company Context

Industry: Banking & Finance

Company Size: 10,001+ employees (Enterprise-level)

Founded: 1897 (as First Citizens Bank & Trust Company)

Company Description:

• First Citizens Bank helps personal, business, commercial, and wealth clients build financial strength that lasts
• Offers a range of general banking services, including commercial banking, wealth management, brokerage services, insurance, mortgage, business banking, and private banking
• Headquartered in Raleigh, NC, with over 500 branches and offices in 30 states

Company Specialties:

• Retail Banking
• Commercial Banking
• Wealth Management
• Brokerage Services
• Insurance
• Mortgage
• Business Banking
• Private Banking

Company Website: firstcitizens.com

ASSUMPTION: First Citizens Bank is a well-established financial institution with a broad range of services, offering opportunities for career growth and development.

📊 Role Analysis

Career Level: Mid-level (2-5 years of experience)

Reporting Structure: This role reports to the Process Optimization and Documentation group

Work Arrangement: Hybrid (on-site and remote work, with a commutable distance to the Phoenix, AZ; Raleigh, NC; or Cottonwood Heights, UT office)

Growth Opportunities:

• Potential to advance to a Senior Technical Writer or similar role
• Opportunities to work on diverse projects and gain exposure to various aspects of the banking industry
• Chance to develop leadership and mentoring skills by working with and guiding team members

ASSUMPTION: This role offers opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: Hybrid (on-site and remote work)

Office Location(s): Phoenix, AZ; Raleigh, NC; Cottonwood Heights, UT

Geographic Context:

• Phoenix, AZ: Warm desert climate, vibrant cultural scene, and numerous outdoor activities
• Raleigh, NC: Mild four-season climate, rich history, and a thriving arts and culture scene
• Cottonwood Heights, UT: Suburban area with easy access to Salt Lake City, offering a mix of urban and outdoor living

Work Schedule: Full-time (40 hours per week), with a flexible hybrid work arrangement

ASSUMPTION: The hybrid work arrangement offers a balance between on-site collaboration and remote flexibility.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final interview with the team
• Background check and offer

Key Assessment Areas:

• Technical skills and experience with relevant software tools
• Communication and collaboration skills
• Problem-solving and critical thinking abilities
• Adaptability and willingness to learn

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Demonstrate your understanding of the banking industry and relevant regulations
• Prepare examples of your documentation work to showcase your skills

ATS Keywords: Technical Writer, Documentation, Process Improvement, Banking, Financial Services, MS Office, Adobe Acrobat, Jira, SharePoint

ASSUMPTION: Including relevant keywords in your resume and application materials can help your application pass through Applicant Tracking Systems (ATS).

🛠️ Tools & Technologies

• MS Office Suite (Word, Excel, PowerPoint, Visio)
• Adobe Acrobat
• Jira
• SharePoint

ASSUMPTION: Familiarity with these tools is essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Respect
• Excellence
• Accountability
• Teamwork

Work Style:

• Collaborative and team-oriented
• Adaptable and open to change
• Results-driven and focused on continuous improvement

Self-Assessment Questions:

• Do I have strong communication skills and the ability to work well with diverse teams?
• Am I comfortable working in a hybrid environment, balancing on-site and remote work?
• Do I have a strong attention to detail and the ability to create clear and concise documentation?

ASSUMPTION: First Citizens Bank values candidates who align with their core values and work style.

⚠️ Potential Challenges

• Working with subject matter experts to elicit content and create appropriate documentation may require strong communication and interpersonal skills
• Meeting regulatory standards for documentation may involve learning and adapting to new guidelines and requirements
• Balancing on-site and remote work may present unique challenges, such as maintaining productivity and work-life balance
• Adapting to emerging tools and platforms may require continuous learning and staying up-to-date with industry trends

ASSUMPTION: These challenges can be overcome with strong communication, adaptability, and a willingness to learn.

📈 Similar Roles Comparison

• This role differs from other technical writer positions in its focus on banking and financial services, as well as its requirement to meet regulatory standards for documentation
• In the banking industry, this role is similar to that of a Business Analyst or Process Improvement Specialist, with a focus on documentation and communication
• Career paths for this role may include advancement to Senior Technical Writer, Technical Lead, or similar management positions

ASSUMPTION: This role offers unique opportunities and challenges compared to similar roles in the industry.

📝 Sample Projects

• Developing a comprehensive user manual for a new banking software implementation
• Creating process maps and job aids for a bank-wide workflow improvement initiative
• Updating existing documentation to reflect changes in regulations or internal policies

ASSUMPTION: These sample projects illustrate the range of responsibilities and tasks associated with this role.

❓ Key Questions to Ask During Interview

• What are the most pressing documentation needs for the team, and how will my work contribute to addressing them?
• How does this role collaborate with other teams and departments within the company?
• What opportunities are there for professional development and growth within the company?
• How does the company support work-life balance for hybrid employees?
• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?

ASSUMPTION: Asking thoughtful questions demonstrates your interest in the role and provides valuable insights into the work environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare examples of your documentation work to showcase your skills
• Follow up with the hiring manager one week after submitting your application, inquiring about the status of your application and expressing your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.