Technical Writer - Remote

📌 Core Information

🔹 Job Title: Technical Writer - Remote

🔹 Company: BigCommerce

🔹 Location: United States

🔹 Job Type: Remote

🔹 Category: Copywriting & Content Writing

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Fully Remote

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Developing educational content and strategies for developers.
• Collaborating with various teams for content creation.
• Creating in-depth documentation and guides.
• Mentoring junior writers and fostering collaboration.

ASSUMPTION: The role requires the candidate to have strong interdisciplinary communication skills due to the need to interact with multiple teams, including Product and Engineering. This assumption is based on the emphasis on collaborative content creation.

📋 Key Responsibilities

✅ Develop and test tutorials, guides, and code samples for developers.

✅ Create content for developers with varying levels of experience.

✅ Support the Education team in maintaining content, including documentation and training materials.

✅ Mentor junior technical writers.

✅ Collaborate with key stakeholders across various departments.

ASSUMPTION: The responsibilities involve a blend of independent work (content creation) and teamwork (collaborations, mentoring), suggesting a dynamic work environment.

🎯 Required Qualifications

Education: Not specified; likely a bachelor's degree in a related field is preferred.

Experience:

• 3+ years in a technical role within the technology industry.
• Experience with e-commerce tools and applications.

Required Skills:

• Understanding of APIs and front-end development tools.
• Proficiency in HTML/CSS/JS.
• Excellent verbal and written communication skills.

Preferred Skills:

• Experience with GitHub.
• Ability to manage time effectively.

ASSUMPTION: The position values technical expertise and prior experience in e-commerce, indicating a preference for candidates with a technical background who can integrate with product and engineering teams.

💰 Compensation & Benefits

Salary Range: $51,000 — $86,000 USD annually.

Benefits:

• Comprehensive employee experience and opportunities for career growth.
• Inclusion in a dynamic, award-winning workplace culture.
• Potential professional development and mentoring opportunities.

Working Hours: 40 hours per week, typical remote working schedule.

ASSUMPTION: The compensation package includes typical full-time benefits and may be adjusted based on location and expertise, emphasizing performance and skill alignment.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development focusing on e-commerce platforms.

Company Size: 1,001-5,000 employees; medium-sized, providing opportunities for visibility and impact.

Founded: Not specified.

Company Description:

• A leading SaaS-based e-commerce platform provider.
• Empowers businesses globally with scalable e-commerce solutions.
• High-profile clients across diverse industries.

Company Specialties:

• E-Commerce Software
• Internet Marketing
• SaaS Solutions

Company Website: http://www.bigcommerce.com

ASSUMPTION: The company is well-regarded for its e-commerce solutions, which suggests stability and opportunities for growth within a recognized industry leader.

📊 Role Analysis

Career Level: Mid to Senior level, requiring significant industry experience.

Reporting Structure: Likely reports within the Education organization to senior technical content leads or managers.

Work Arrangement: Remote, suggesting flexibility and independence.

Growth Opportunities:

• Potential for leadership roles in technical writing or content strategy.
• Opportunities to innovate within a leading e-commerce platform company.
• Scope for expanding skill sets across technology and content areas.

ASSUMPTION: The role offers growth through increased responsibilities and visibility in cross-functional team settings, highlighting a potential path to leadership.

🌍 Location & Work Environment

Office Type: Fully remote position.

Office Location(s): While remote, main offices are located in Austin, San Francisco, Sydney, and London.

Geographic Context:

• Global presence allows for diverse cultural interactions.
• Main support and collaboration from U.S. offices.
• Flexibility in living arrangements anywhere in the United States.

Work Schedule: Predominantly U.S. time zones, allowing flexibility in remote work.

ASSUMPTION: While remote work provides flexibility, successful integration into company culture may require occasional synchronous collaboration during typical U.S. working hours.

💼 Interview & Application Insights

Typical Process:

• Initial application review.
• Technical assessment or task.
• Interviews with team leads and HR.

Key Assessment Areas:

• Technical writing proficiency.
• Problem-solving and content strategy skills.
• Cultural fit and communication style.

Application Tips:

• Highlight technical writing and e-commerce experience.
• Demonstrate effective communication skills in your application materials.
• Provide examples of documentation or content strategy work.

ATS Keywords: Technical Writing, E-commerce, APIs, Content Strategy, Documentation, Communication Skills.

ASSUMPTION: The application process emphasizes a balance between technical expertise and strong communication skills, suggesting preparation of a comprehensive portfolio.

🛠️ Tools & Technologies

• APIs and front-end development tools.
• HTML/CSS/JavaScript.
• GitHub for version control.

ASSUMPTION: Familiarity with these tools implies a technical environment wherein the technical writer is expected to understand and interact with complex systems.

👔 Cultural Fit Considerations

Company Values:

• Innovation and growth for both merchants and employees.
• Inclusivity and diversity in the workplace.
• Empowerment through technology and solutions.

Work Style:

• Collaborative and transparent communication.
• Self-driven and proactive problem-solving.
• Adaptable in a fast-paced industry.

Self-Assessment Questions:

• Are you comfortable working in a fully remote environment?
• Can you effectively communicate complex technical information?
• Do you thrive in a collaborative and growing tech company?

ASSUMPTION: Cultural fit is important, with a focus on innovation and collaborative efforts, crucial for a successful career at BigCommerce.

⚠️ Potential Challenges

• Navigating remote collaboration across different time zones.
• Balancing diverse stakeholder priorities.
• Keeping pace with rapid technological changes.
• Managing multiple projects with changing deadlines.

ASSUMPTION: The challenges suggest a need for adaptability and strong time management skills to successfully meet the demands of the role.

📈 Similar Roles Comparison

• This role might offer more flexibility than similar on-site roles.
• Potential for higher engagement in diverse projects across e-commerce platforms.
• Comparable roles may require less technical interaction with product teams.

ASSUMPTION: Compared to other technical writing roles, this position may offer broader scope and collaboration opportunities within a dedicated e-commerce context.

📝 Sample Projects

• Creating comprehensive developer documentation for new APIs.
• Designing interactive tutorials for product updates.
• Leading a workshop series on best practices in e-commerce development.

ASSUMPTION: Projects are assumed to be hands-on and impactful, allowing for practical application of technical writing and strategic communication skills.

❓ Key Questions to Ask During Interview

• What are the key metrics for success in this role?
• How does the team handle evolving industry trends?
• Can you describe a typical project workflow?
• How does the company promote professional development?
• What are the biggest challenges faced by the team?

ASSUMPTION: These questions are designed to provide insight into role expectations, team dynamics, and growth opportunities within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant technical writing and e-commerce experiences.
• Prepare a concise cover letter explaining your fit for the position.
• Compile a portfolio showcasing previous work in documentation or content strategy.
• Be prepared for a potential technical assessment task.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.