(Temp) Content Moderator I

📌 Core Information

🔹 Job Title: (Temp) Content Moderator I

🔹 Company: PartnerHero

🔹 Location: Metro Manila

🔹 Job Type: Temporary

🔹 Category: Content Moderation

🔹 Date Posted: April 15, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: Hybrid (Metro Manila)

🚀 Job Overview

Key aspects of this role include:

• Maintaining a safe and enjoyable platform for users by applying community guidelines to user-submitted content
• Independently reviewing a high volume of text, images, and videos for inappropriate content
• Making accurate and timely decisions on content, user bans, and escalations
• Collaborating with the team and management to identify trends and improve processes
• Providing support and training to new team members

ASSUMPTION: This role requires a strong attention to detail, quick decision-making, and the ability to work well under pressure. It may involve exposure to potentially disturbing content.

📋 Key Responsibilities

✅ Quickly and accurately review and make decisions on user-submitted text, images, and videos

✅ Ban users and document reasons for bans according to guidelines

✅ Escalate sensitive content to management when necessary

✅ Participate in product calibration meetings and support management in identifying trends

✅ Report discrepancies, bugs, and feature requests to the team leads and upper management

✅ Assist with training new team members

ASSUMPTION: This role involves a high volume of content review and may require working with sensitive and disturbing material.

🎯 Required Qualifications

Education: High school diploma or equivalent experience

Experience: Minimum of 1 year of experience in content moderation (T&S)

Required Skills:

• Strong decision-making skills with limited information
• Excellent communication and interpersonal skills
• Excellent organizational, time management, and follow-up skills
• Proven problem-solving skills and ability to overcome unexpected difficulties
• Basic knowledge of using office applications such as Gsuites & Microsoft Office
• Strong computer navigational skills
• Familiarity with CRM tools (a plus)

Preferred Skills:

• Familiarity with NCMEC reports and TechCoalition's industry classification system

ASSUMPTION: While a degree is not required, candidates should have strong analytical and communication skills, as well as the ability to work independently and make decisions with limited information.

💰 Compensation & Benefits

Salary Range: PHP 25,000 - 35,000 per month (AI-estimated, based on industry standards for entry-level content moderators in Metro Manila)

Benefits:

• Hybrid workplace (depending on the partner, role, management, and/or personal workspace)
• Overtime available (if applicable)
• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities, including 1-on-1 coaching, mentorship, and opportunities for cross-functional development

Working Hours: 40 hours per week, with the target start date of April 24, 2025

ASSUMPTION: The salary range is estimated based on industry standards for entry-level content moderators in Metro Manila. Actual compensation may vary based on experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Outsourcing and Offshoring Consulting, focusing on Customer Experience, Customer Support, and Trust & Safety

Company Size: 1,001-5,000 employees (global), with a significant presence in Metro Manila

Founded: 2015 (as PartnerHero, now powered by Crescendo)

Company Description:

• PartnerHero specializes in building exceptional outsourced teams, custom AI solutions, and fully managed end-to-end service, all with a quality guarantee.
• Now powered by Crescendo, they combine deep outsourcing expertise and exceptional CX people with advanced AI technology to offer the only fully integrated people + AI Customer Support solution.
• The company is committed to integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind.

Company Specialties:

• Customer Experience
• Customer Support
• Trust & Safety
• Outsourcing
• Startups
• Technology
• Software Development
• Operations

Company Website: http://www.partnerhero.com

ASSUMPTION: PartnerHero is a well-established outsourcing company with a strong focus on quality and people. Their integration with Crescendo allows them to offer advanced AI-driven customer support solutions.

📊 Role Analysis

Career Level: Entry-level (I)

Reporting Structure: This role reports directly to the Team Leads and upper management within the Trust & Safety department.

Work Arrangement: Hybrid (Metro Manila), with the target start date of April 24, 2025

Growth Opportunities:

• Progression to senior content moderator roles or team lead positions
• Cross-functional development opportunities within the Trust & Safety department or other departments
• Potential career growth in management or specialized roles within the company

ASSUMPTION: This role offers opportunities for career growth and development within the company, as well as the chance to work with a diverse and global team.

🌍 Location & Work Environment

Office Type: Hybrid (Metro Manila)

Office Location(s): Lawton Ave, 20th-floor, Cyber Sigma, Taguig, National Capital Region 1630, PH

Geographic Context:

• Metro Manila is the capital region of the Philippines, with a population of over 13 million people.
• The office is located in Taguig, a city known for its business districts and modern infrastructure.
• The work environment is multicultural and diverse, with team members from various backgrounds and nationalities.

Work Schedule: 40 hours per week, with the target start date of April 24, 2025

ASSUMPTION: The hybrid work arrangement allows for flexibility, enabling employees to balance their work and personal lives more effectively.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the HR team
• Technical assessment or content review test
• Final interview with the hiring manager or team lead

Key Assessment Areas:

• Decision-making skills and attention to detail
• Communication and interpersonal skills
• Problem-solving abilities
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Demonstrate your understanding of the role and the company's mission and values
• Prepare for the technical assessment or content review test by familiarizing yourself with the company's community guidelines and content moderation processes

ATS Keywords: Content Moderation, T&S, Decision Making, Communication, Interpersonal Skills, Organizational Skills, Time Management, Problem Solving, Research Skills, Leadership Skills, Collaboration Skills, Attention to Detail, Integrity, Teamwork, Results Orientation, Curiosity

ASSUMPTION: The application process may vary depending on the specific needs of the hiring manager or the department. Applicants should be prepared for a thorough assessment of their skills and cultural fit.

🛠️ Tools & Technologies

• CRM tools (e.g., Salesforce, Zendesk)
• Content moderation platforms (e.g., Confiant, Sift Science)
• Office applications (e.g., Gsuites, Microsoft Office)

ASSUMPTION: The specific tools and technologies used may vary depending on the partner and the project. Applicants should be comfortable learning and adapting to new tools as needed.

👔 Cultural Fit Considerations

Company Values:

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Work Style:

• Collaborative and team-oriented
• Adaptable and open to change
• Committed to delivering high-quality work and maintaining a safe and enjoyable platform for users

Self-Assessment Questions:

• Do you have strong decision-making skills and the ability to work well under pressure?
• Are you comfortable working with potentially disturbing content and applying community guidelines?
• Do you have excellent communication and interpersonal skills, as well as strong organizational skills?
• Are you committed to embracing growth and continuous learning?

ASSUMPTION: Applicants should assess their fit with the company's values and work style to ensure a successful and fulfilling career at PartnerHero.

⚠️ Potential Challenges

• Exposure to potentially disturbing content
• High volume of content review and quick decision-making requirements
• Potential for repetitive tasks and the need to maintain focus and attention to detail
• Working with a diverse and global team, which may require adaptability and cultural sensitivity

ASSUMPTION: Applicants should be aware of the potential challenges associated with this role and ensure they are comfortable and prepared to handle them.

📈 Similar Roles Comparison

• Content Moderator roles in other companies may have different work arrangements, such as fully remote or on-site positions
• Some companies may specialize in specific content types or platforms, while PartnerHero works with a variety of partners and content types
• Career progression in content moderation roles may vary depending on the company's size, structure, and growth opportunities

ASSUMPTION: Applicants should research and compare similar roles in other companies to ensure they find the best fit for their career goals and personal preferences.

📝 Sample Projects

• Reviewing and moderating user-generated content on social media platforms
• Identifying and reporting trends in user behavior or content themes
• Collaborating with the team to improve content moderation processes and guidelines

ASSUMPTION: These sample projects provide a glimpse into the day-to-day responsibilities and tasks associated with this role. Applicants should be prepared to discuss their relevant experiences and skills during the interview process.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by content moderators in this role, and how can they be addressed?
• How does the team collaborate and support each other in maintaining a safe and enjoyable platform for users?
• What opportunities are there for growth and development within the company, and how can I take advantage of them?
• How does the company ensure the well-being and mental health of its content moderators, given the nature of the work?
• What is the company's approach to work-life balance, and how is it supported in this role?

ASSUMPTION: Asking thoughtful and relevant questions during the interview process demonstrates your interest in the role and your commitment to understanding the company's culture and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for the technical assessment or content review test by familiarizing yourself with the company's community guidelines and content moderation processes
• Research the company and the role to demonstrate your understanding and enthusiasm during the interview process
• Follow up with the HR team one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.