🔹 Job Title: Temporary Retail PT-Customer Service Manager
🔹 Company: Michaels Stores
🔹 Location: San Angelo, Texas, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Sun Mar 30 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: It is assumed that the role focuses on enhancing customer interaction and streamlining store operations, given the emphasis on omnichannel processes and standards.
✅ Deliver a customer-centric shopping experience by managing effective front-end operations
✅ Lead the omnichannel processes and in-store events
✅ Ensure compliance with SOPs and company policies
✅ Manage and execute shrink and safety programs
✅ Assist with cash reconciliation, bank deposits, and inventory processes
✅ Train, observe, and coach the customer experience team
✅ Serve as Manager on Duty (MOD)
ASSUMPTION: Responsibilities imply regular interaction with staff and customers to maintain store standards and promote company values.
Education: Not specified
Experience: Retail management experience preferred
Required Skills:
Preferred Skills:
ASSUMPTION: Assumed that experience in retail operations and customer service is crucial to managing store activities efficiently.
Salary Range: Not specified
Benefits:
Working Hours: 40 hours with flexibility for nights, weekends, and early mornings
ASSUMPTION: While salary specifics are not given, benefits suggest a supportive work environment that values employee wellbeing.
Industry: Retail - known for providing creative products and services
Company Size: 10,001+ employees, indicating a large-scale operation with numerous growth opportunities
Founded: 1973, with a long-established market presence
Company Description:
Company Specialties:
Company Website: http://www.michaels.com/
ASSUMPTION: The company's extensive reach and specialization suggest a robust support system for retail operations and innovation.
Career Level: Intermediate, targeting professionals with 2-5 years of experience
Reporting Structure: Reports to the Store Manager while overseeing customer service functions
Work Arrangement: Fully on-site, suitable for those preferring direct customer interaction and team management
Growth Opportunities:
ASSUMPTION: Opportunities for advancement are tied to performance in current roles and alignment with company goals.
Office Type: Retail store with customer-facing environment
Office Location(s): San Angelo, TX, with the potential for exposure to varying community demographics
Geographic Context:
Work Schedule: Involves nights, weekends, and early mornings, which requires flexibility and adaptability
ASSUMPTION: The dynamic retail environment necessitates a proactive stance in customer engagement and operational management.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Retail Management, Omnichannel Processes, Team Leadership
ASSUMPTION: Candidates are evaluated on their retail experience and ability to manage operational tasks effectively.
ASSUMPTION: Familiarity with retail management tools is crucial for efficiency and effective team coordination.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Employees are expected to align with Michaels' values of creativity and customer orientation.
ASSUMPTION: Challenges are typical in dynamic retail settings and require resilient problem-solving skills.
ASSUMPTION: The role is more multifaceted, demanding both operational expertise and customer service acumen.
ASSUMPTION: Sample projects illustrate the variety and scope of tasks managed within this role to achieve business objectives.
ASSUMPTION: These questions help a candidate understand role expectations and support mechanisms at Michaels.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.