📌 Core Information
🔹 Job Title: Total Net Conversion Specialist
🔹 Company: Safelite
🔹 Location: Houston, Texas, United States
🔹 Job Type: Full-Time
🔹 Category: Retail
🔹 Date Posted: May 20, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Improving conversion rates in the district by ensuring every sale is captured
- Managing customer follow-ups and pending parts
- Reactivating missed opportunities and scheduling appointments
- Collaborating with the PSS team and working with district managers
ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Previous experience in customer service, sales, or administration is preferred.
📋 Key Responsibilities
✅ Responding to customer emails, phone calls, and other inquiries in a timely and professional manner
✅ Facilitating pending parts: working pending parts ordered buckets, updating status, and scheduling customers
✅ Reactivating missed opportunities with customers and calling customers who inquired about services
✅ Moving customers to sooner and more convenient appointments, proactively working through issues to convert sales
✅ Deleting work orders as appropriate and completing this task for every location in the district
✅ Other duties as assigned by the district manager
ASSUMPTION: This role involves a significant amount of customer interaction and requires strong communication and organizational skills.
🎯 Required Qualifications
Education: High school diploma or equivalent (or actively enrolled)
Experience: 1-3 years of prior experience preferred
Required Skills:
- High school diploma or equivalent (or actively enrolled)
- 1-3 years of prior experience preferred
- Regular and reliable attendance
- Ability to travel up to 5% within the region
- Telephone operations or business administration experience
- Knowledge of customer service and administrative protocols
- Ability to adjust and respond to a fast-paced operation
- Computer skills, including Microsoft Word, Excel, and Outlook
- Experience using SV2 (Point of Sale Software) preferred
- Ensures corporate policy compliance
- Sales and negotiation experience preferred
- Ability to maintain a professional appearance
- Adhere to all Personal Protective Equipment (PPE) Requirements
- Ability to remain in a stationary position majority of time
- Ability to operate a company vehicle safely and courteously
Preferred Skills:
- Previous experience in a similar role
- Fluency in Spanish
ASSUMPTION: While a high school diploma or equivalent is required, candidates with relevant experience may be considered even if they lack formal education.
💰 Compensation & Benefits
Salary Range: $35,000 - $45,000 per year (Estimated based on industry standards for similar roles and experience levels)
Benefits:
- Competitive weekly pay and bonus opportunities
- 401(k) plan with company matching
- Medical coverage plans customized to suit individual needs
- Paid time off (PTO) programs, company holidays, and paid volunteer days
- Up to $5,250 annually in tuition reimbursement
- Paid training and all necessary tools and resources
Working Hours: Full-time, Monday-Friday, with occasional weekend or evening hours as needed
ASSUMPTION: The salary range is an estimate based on industry standards for similar roles and experience levels. Actual salary may vary based on individual qualifications and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Retail, specifically auto glass repair and replacement
Company Size: 10,001+ employees
Founded: 1947
Company Description:
- Safelite is the nation's leading auto glass company, providing vehicle glass repair, replacement, and advanced safety system recalibration services
- The company is committed to delivering exceptional customer service and empowering its associates to make a difference
- Safelite offers a supportive work environment with opportunities for growth and development
Company Specialties:
- Advanced Safety Systems Recalibration
- ADAS Recalibration
- Auto glass replacement and repair
- Vehicle repair and maintenance
- Nationwide warranty
- Vehicle glass specialist
Company Website: https://www.safelite.com
ASSUMPTION: Safelite is a well-established company in the auto glass industry, known for its commitment to customer service and associate development.
📊 Role Analysis
Career Level: Entry-level to mid-level
Reporting Structure: Reports directly to the district manager
Work Arrangement: On-site, with occasional travel within the region
Growth Opportunities:
- Advancement to management or other leadership roles within the company
- Cross-training and development opportunities in related fields
- Potential relocation to other Safelite locations or districts
ASSUMPTION: This role offers opportunities for growth and development within the company, as well as the potential for career advancement.
🌍 Location & Work Environment
Office Type: Retail storefront
Office Location(s): Houston, Texas
Geographic Context:
- Houston is the fourth-most populous city in the United States and the most populous city in Texas
- The city is known for its diverse economy, with strengths in energy, aerospace, and healthcare industries
- Houston offers a range of cultural and recreational activities, with a humid subtropical climate
Work Schedule: Full-time, Monday-Friday, with occasional weekend or evening hours as needed
ASSUMPTION: The work environment is fast-paced and customer-focused, with a strong emphasis on teamwork and collaboration.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a hiring manager
- In-person or virtual interview with the district manager
- Background check and reference verification
- Job offer and onboarding
Key Assessment Areas:
- Customer service skills
- Communication and interpersonal skills
- Problem-solving and decision-making abilities
- Adaptability and flexibility in a fast-paced environment
Application Tips:
- Highlight relevant experience and skills in customer service, sales, or administration
- Tailor your resume and cover letter to emphasize your fit for the role and company
- Prepare examples of your problem-solving and customer service skills for the interview
- Research Safelite's company culture and values to demonstrate your alignment with their mission
ATS Keywords: Customer Service, Sales, Administration, Telephone Operations, Business Administration, Microsoft Word, Microsoft Excel, Microsoft Outlook, SV2, Pending Parts, Conversion Rate, District Manager
ASSUMPTION: The application process is designed to assess candidates' fit for the role and company, with a focus on customer service and communication skills.
🛠️ Tools & Technologies
- Microsoft Word, Excel, and Outlook
- SV2 (Point of Sale Software)
- Company-specific software and systems
ASSUMPTION: Familiarity with Microsoft Office Suite and SV2 is essential for this role. Training will be provided for company-specific software and systems.
👔 Cultural Fit Considerations
Company Values:
- Safety
- Integrity
- Respect
- Excellence
- Teamwork
Work Style:
- Customer-focused
- Collaborative
- Adaptable
- Results-driven
Self-Assessment Questions:
- How do you handle difficult or upset customers?
- Can you provide an example of a time when you went above and beyond to help a customer?
- How do you prioritize and manage your time in a fast-paced environment?
ASSUMPTION: Candidates who demonstrate a strong fit with Safelite's company values and work style are more likely to succeed in this role.
⚠️ Potential Challenges
- Handling difficult or upset customers
- Meeting sales targets and conversion rate goals
- Adapting to a fast-paced and sometimes stressful work environment
- Balancing multiple tasks and priorities
ASSUMPTION: These challenges can be overcome with strong communication skills, problem-solving abilities, and a customer-focused mindset.
📈 Similar Roles Comparison
- This role is similar to a Customer Service Representative or Sales Associate, but with a focus on improving conversion rates and managing pending parts
- Unlike other retail roles, this position requires a strong understanding of the auto glass industry and its specific processes
- Career progression in this role may lead to management or leadership positions within the company
ASSUMPTION: This role offers unique opportunities and challenges compared to similar positions in the retail industry.
📝 Sample Projects
- Developing and implementing a new process for managing pending parts to improve conversion rates
- Creating and presenting a report on customer service trends and best practices in the auto glass industry
- Collaborating with the PSS team to improve communication and efficiency in pending parts management
ASSUMPTION: These sample projects demonstrate the key responsibilities and required skills for this role.
❓ Key Questions to Ask During Interview
- What are the biggest challenges facing the district, and how can this role help address them?
- How does this role support the company's mission and values?
- What opportunities are there for growth and development within the company?
- How does the district manager support the success of their team members?
- What is the expected timeline for onboarding and training for this role?
ASSUMPTION: These questions demonstrate a candidate's interest in the role, company, and long-term growth potential.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare for your interview by researching Safelite's company culture and values, and practicing your responses to common interview questions
- Follow up with the hiring manager after your interview to express your interest in the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
