Trainer for Local Account

📌 Core Information 🔹 Job Title: Trainer for Local Account 🔹 Company: Support Services Group 🔹 Location: Pasig City, Pasig, Philippines 🔹 Job Type: Full-time 🔹 Category: Training & Development 🔹 Date Posted: July 14, 2025 🔹 Experience Level: Entry-level to 2 years 🔹 Remote Status: On-site 🚀 Job Overview Key aspects of this role include: - Conducting engaging training sessions for new hires - Collaborating with site leadership on various training initiatives - Designing learning experiences aligned with business objectives - Ensuring effective communication training for new employees - Maintaining updated records of training curriculums and materials - Identifying individual and team skills gaps - Providing assistance during the nesting period - Understanding metrics and their impact on performance ASSUMPTION: This role requires a balance of strong communication skills, patience, and adaptability to effectively train new hires and collaborate with site leadership. 📋 Key Responsibilities ✅ Conduct engaging classroom and virtual training sessions for new hires ✅ Utilize diverse learning methodologies to drive impactful learning and enhance performance ✅ Design learning experiences aligned with business objectives ✅ Ensure new hires undergo communication training courses ✅ Maintain updated records of training curriculums and materials ✅ Identify individual and team skills gaps ✅ Provide assistance during the nesting period ✅ Understand metrics and their impact on performance ASSUMPTION: The responsibilities listed above are essential for the success of this role. However, the specific tasks may vary depending on the needs of the team and the organization. 🎯 Required Qualifications Education: - Bachelor's degree or equivalent Experience: - Proven ability to deliver back-to-back classes - Basic knowledge of adult learning principles and their application in a learning culture - Demonstrated ability in independent facilitation and training principles - Ability to write training-related material - Proficient in Microsoft Office tools - Familiarity with interactive learning activities - Ability to handle highly confidential information and manage multiple projects under pressure - Excellent communication, facilitation, and interpersonal skills - Team player with the ability to lead and motivate others - Willingness to work flexible hours and/or overtime as business needs dictate Preferred Skills: - Previous work experience as a Customer Service Trainer or in a similar role (not required) ASSUMPTION: The required qualifications listed above are essential for success in this role. However, the company may consider candidates with relevant experience who possess a strong skill set, even if they do not meet all the listed requirements. 💰 Compensation & Benefits Salary Range: PHP 25,000 - 35,000 per month (based on experience and industry standards for entry-level trainers in the Philippines) Benefits: - Health insurance - Employee assistance program - Training and development opportunities - Employee referral program - Company-sponsored events and activities Working Hours: Full-time, Monday to Friday, 8:00 AM to 5:00 PM, with the possibility of flexible hours and/or overtime as business needs dictate ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level trainers in the Philippines. The actual salary may vary depending on the candidate's experience and qualifications. 📌 Applicant Insights 🔍 Company Context Industry: Support Services Group operates in the outsourcing and offshoring consulting industry, providing tailored, omnichannel solutions for various clients worldwide. Company Size: Support Services Group has 5,001-10,000 employees, making it a mid-sized company with a significant presence in the industry. Founded: Support Services Group was founded in 1998 and has since grown to become a global leader in contact center solutions. Company Description: - Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services. - The company specializes in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management. - SSG has over 25 years of experience working with clients across various industries, including retail, travel, healthcare, financial services, media, electronics, crisis support, and quick service restaurants. Company Specialties: - Call Center Technical Support - I/T Infrastructure Services - Technology Support Services - Support & Repair Services - Technology Legacy / End-of-Life Support Services - Social Media Support - Managed Support Services - Dispatch Management - Retail/ etail Customer Support - Omni-Channel BPO - Contact Center - Quick Service Restaurant Customer Service - Customer Service - Telemarketing - Live Chat - Social Media Management - Customer Experience - BPO - Outsourcing - Call Center - Customer Care - and eCommerce Company Website: ASSUMPTION: Support Services Group's extensive experience and diverse range of services make it an attractive employer for candidates seeking a stable and growth-oriented work environment. 📊 Role Analysis Career Level: This role is an entry-level to mid-level position, offering opportunities for growth and development within the training and development field. Reporting Structure: The Trainer for Local Account will report directly to the Site Training Manager and collaborate with site leadership on various training initiatives. Work Arrangement: This role is on-site, with the possibility of flexible hours and/or overtime as business needs dictate. Growth Opportunities: - Opportunities to advance to senior training roles or move into other areas of the business, such as operations or quality assurance - Access to training and development programs to enhance skills and knowledge - Exposure to diverse learning methodologies and training techniques ASSUMPTION: The growth opportunities listed above are subject to the candidate's performance, the company's needs, and the availability of suitable positions within the organization. 🌍 Location & Work Environment Office Type: The Support Services Group office in Pasig City is a modern, professional environment with a collaborative and supportive work culture. Office Location(s): 107 L. P. Leviste, Makati, National Capital Region 1209, PH Geographic Context: - Pasig City is a highly urbanized city in the Philippines, located within the Metro Manila region - The city offers a mix of urban and suburban living, with a variety of dining, entertainment, and shopping options nearby - Pasig City has a tropical monsoon climate, with temperatures ranging from 21°C to 32°C throughout the year Work Schedule: Full-time, Monday to Friday, 8:00 AM to 5:00 PM, with the possibility of flexible hours and/or overtime as business needs dictate ASSUMPTION: The work environment at Support Services Group's Pasig City office is designed to foster collaboration, creativity, and productivity, with a focus on employee well-being and engagement. 💼 Interview & Application Insights Typical Process: 1. Online application submission 2. Phone or video screening 3. In-person or virtual interview with the hiring manager and/or team members 4. Final interview with the site director or another senior leader 5. Background check and onboarding Key Assessment Areas: - Communication and facilitation skills - Ability to handle multiple projects under pressure - Knowledge of adult learning principles and training methodologies - Cultural fit and alignment with company values Application Tips: - Tailor your resume and cover letter to highlight your relevant skills and experiences for this role - Prepare examples of your training-related work or projects to discuss during the interview - Research the company and the role to demonstrate your interest and understanding of the organization ATS Keywords: Trainer, Training, Adult Learning Principles, Facilitation, Communication, Microsoft Office, Project Management, Team Leadership, Motivation, E-learning, Classroom Training, Virtual Training, Role-plays, Performance Enhancement, Confidentiality, Flexible Hours ASSUMPTION: The interview process for this role may vary depending on the specific needs of the company and the candidate pool. However, the typical process outlined above is a common approach for entry-level to mid-level positions in the training and development field. 🛠️ Tools & Technologies - Microsoft Office Suite (Word, PowerPoint, Excel) - Learning Management Systems (LMS) such as SAP Litmos, Docebo, or TalentLMS - Virtual training platforms such as Zoom, Webex, or Google Meet - Project management tools such as Asana, Trello, or Microsoft Project ASSUMPTION: The tools and technologies listed above are commonly used in training and development roles. However, the specific tools required for this role may vary depending on the company's preferences and the candidate's expertise. 👔 Cultural Fit Considerations Company Values: - "On It" culture: Prioritize clients, keep promises, and thrive on continuous improvement - Uncommon value: Focus on customer lifetime value and speed to proficiency - People: Recruit, train, and retain a highly skilled and engaged workforce - Technology: Leverage AI without losing touch with customers and maintain highly redundant IT infrastructure - Tailored solutions: Collaborate closely with clients to design and implement programs that raise the bar on customer experience Work Style: - Collaborative and supportive work environment - Focus on continuous learning and development - Strong emphasis on communication and teamwork - Flexibility and adaptability to meet business needs Self-Assessment Questions: 1. How do you align with Support Services Group's "On It" culture, and how have you demonstrated this in your previous roles? 2. How comfortable are you working in a fast-paced, dynamic environment with changing priorities and tight deadlines? 3. How do you approach continuous learning and development, and how have you applied this in your previous training roles? ASSUMPTION: The company values and work style listed above are essential for success in this role. Candidates should carefully consider how their personal values and work preferences align with those of the company. ⚠️ Potential Challenges 1. Managing multiple projects and priorities under tight deadlines 2. Adapting to a fast-paced, dynamic work environment with changing priorities 3. Balancing the needs of new hires, site leadership, and the broader organization 4. Maintaining a high level of energy and engagement during back-to-back training sessions 5. Navigating a large, global organization with diverse teams and stakeholders ASSUMPTION: The potential challenges listed above are common to training and development roles, particularly in a fast-paced, dynamic work environment. Candidates should be prepared to address these challenges proactively and demonstrate their ability to thrive in a demanding work setting. 📈 Similar Roles Comparison 1. Customer Service Trainer: Focuses on training customer service representatives, whereas this role is more broadly focused on training new hires across various functions. 2. Corporate Trainer: Typically works with internal employees, whereas this role involves training both internal employees and external clients. 3. E-learning Developer: Focuses on creating and maintaining online training materials, whereas this role involves a mix of classroom, virtual, and e-learning training methodologies. ASSUMPTION: The roles listed above are similar to the Trainer for Local Account role but have distinct focuses and responsibilities. Candidates should consider how their skills and experiences align with the specific requirements of this role. 📝 Sample Projects 1. Developing and delivering a comprehensive onboarding program for new hires 2. Creating interactive learning activities to enhance engagement and knowledge retention 3. Designing and implementing a training needs analysis to identify skills gaps and inform training priorities 4. Collaborating with site leadership to develop and deliver targeted training initiatives to improve performance metrics ASSUMPTION: The sample projects listed above are representative of the types of tasks and responsibilities that a Trainer for Local Account may be expected to perform. However, the specific projects and initiatives will vary depending on the company's needs and the candidate's expertise. ❓ Key Questions to Ask During Interview 1. How does this role fit into the broader training and development strategy for the organization? 2. What are the most significant challenges facing the training team, and how can this role help address them? 3. How does the company support the professional development and growth of its trainers? 4. What are the key priorities for this role in the first 30, 60, and 90 days? 5. How does the company measure the success of its training programs, and how can this role contribute to improving those metrics? ASSUMPTION: The key questions listed above are designed to help candidates better understand the role, the team, and the organization. Candidates should tailor their questions to the specific needs and interests of the role and the company. 📌 Next Steps for Applicants To apply for this position: 1. Submit your application through this [link](https://ssg-corp.breezy.hr/p/720678530e1b-trainer-for-local-account). 2. Tailor your resume and cover letter to highlight your relevant skills and experiences for this role. 3. Prepare examples of your training-related work or projects to discuss during the interview. 4. Research the company and the role to demonstrate your interest and understanding of the organization. 5. Follow up with the hiring manager one week after submitting your application to express your continued interest in the role. ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.