📌 Core Information
🔹 Job Title: Trainer for Local Account
🔹 Company: Support Services Group
🔹 Location: Pasig City, Pasig, Philippines
🔹 Job Type: Full-Time
🔹 Category: Training and Development
🔹 Date Posted: July 14, 2025
🔹 Experience Level: Entry to Mid-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Delivering engaging training sessions for new hires
- Collaborating with site leadership on various training initiatives
- Designing learning experiences aligned with business objectives
- Identifying individual and team skills gaps
- Providing assistance during the nesting period
ASSUMPTION: This role requires strong communication and facilitation skills, as well as the ability to work independently and manage multiple projects under pressure.
📋 Key Responsibilities
✅ Conduct engaging classroom and virtual training sessions for new hires
✅ Utilize diverse learning methodologies to drive impactful learning and enhance performance
✅ Design learning experiences aligned with business objectives
✅ Ensure new hires undergo communication training courses
✅ Maintain updated records of training curriculums and materials
✅ Identify individual and team skills gaps
✅ Provide assistance during the nesting period
✅ Understand metrics and their impact on performance
ASSUMPTION: The role may require working flexible hours and/or overtime as business needs dictate.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent
Experience: Basic knowledge of adult learning principles and the ability to apply them in a learning culture
Required Skills:
- Demonstrated ability in independent facilitation and training principles
- Ability to write training-related material
- Proficient in Microsoft Office tools
- Familiarity with interactive learning activities
- Excellent communication, facilitation, and interpersonal skills
- Team player with the ability to lead and motivate others
Preferred Skills:
- Previous work experience as a Customer Service Trainer or in a similar role
ASSUMPTION: While not required, previous experience in a similar role can be beneficial for success in this position.
💰 Compensation & Benefits
Salary Range: The salary range for this position is not provided. However, based on industry standards for a Trainer role in the Philippines, the estimated salary range is PHP 25,000 - 35,000 per month.
Benefits:
- Health insurance
- Dental insurance
- Life insurance
- Retirement plan
- Paid time off
- Employee discounts
Working Hours: Full-time position with standard working hours. Flexible hours and/or overtime may be required as business needs dictate.
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Support Services Group operates in the outsourcing and offshoring consulting industry, providing tailored, omnichannel solutions for various business needs.
Company Size: Support Services Group is a mid-sized company with 5,001-10,000 employees globally.
Founded: The company was founded in 1998 and has since grown to have locations in 10 countries with over 10,000 employees.
Company Description:
- Support Services Group helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services.
- The company specializes in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management.
- Support Services Group has over 25 years of experience working with clients across various industries, including retail, travel, healthcare, financial services, media, electronics, crisis support, and quick service restaurants.
Company Specialties:
- Call Center Technical Support
- I/T Infrastructure Services
- Technology Support Services
- Support & Repair Services
- Technology Legacy / End-of-Life Support Services
- Social Media Support
- Managed Support Services
- Dispatch Management
- Retail/ eTail Customer Support
- Omni-Channel BPO
- Contact Center
- Quick Service Restaurant Customer Service
- Customer Service
- Telemarketing
- Live Chat
- Social Media Management
- Customer Experience
- BPO
- Outsourcing
- Call Center
- Customer Care
- and eCommerce
Company Website: www.supportservicesgroup.co
ASSUMPTION: Support Services Group's extensive experience and diverse service offerings make it a strong contender in the outsourcing and offshoring consulting industry.
📊 Role Analysis
Career Level: This role is an entry to mid-level position, ideal for candidates seeking to gain experience in training and development within the contact center industry.
Reporting Structure: The Trainer will report directly to the Site Manager and collaborate with various departments to ensure training initiatives align with business objectives.
Work Arrangement: This is an on-site position, requiring the Trainer to be present at the company's Pasig City location. Flexible hours and/or overtime may be required as business needs dictate.
Growth Opportunities:
- Progression to a Senior Trainer or Training Manager role
- Expanding training expertise to other areas of the business
- Developing leadership and management skills
ASSUMPTION: Success in this role can lead to career growth opportunities within the company, as Support Services Group values internal promotions and employee development.
🌍 Location & Work Environment
Office Type: The company operates a modern, professional office environment with state-of-the-art facilities to support training and development initiatives.
Office Location(s): Pasig City, Philippines
Geographic Context:
- Pasig City is a bustling urban area located in the heart of the Philippines' National Capital Region, offering easy access to various amenities and transportation options.
- The city is known for its vibrant culture, diverse dining scene, and numerous shopping centers.
- Pasig City is also home to several multinational corporations and business process outsourcing (BPO) companies.
Work Schedule: Full-time position with standard working hours. Flexible hours and/or overtime may be required as business needs dictate.
ASSUMPTION: The office environment at Support Services Group is designed to foster collaboration, creativity, and productivity, with a focus on employee well-being and engagement.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and reference verification
- Job offer and onboarding
Key Assessment Areas:
- Communication and facilitation skills
- Training experience and expertise
- Problem-solving and analytical skills
- Cultural fit and alignment with company values
Application Tips:
- Highlight relevant training experience and achievements in your resume
- Tailor your cover letter to demonstrate your enthusiasm for the role and the company
- Prepare examples of training materials you have developed or implemented in previous roles
- Research the company and its clients to show your understanding of the business
ATS Keywords: Training, Facilitation, Adult Learning Principles, Microsoft Office, Interactive Learning Activities, Communication, Team Leadership, Motivation, E-Learning, Virtual Training, Classroom Training, Role-Plays, Performance Enhancement, Confidentiality, Flexible Hours
ASSUMPTION: The application process at Support Services Group is designed to assess candidates' skills, experience, and cultural fit, with a focus on finding the best fit for both the candidate and the company.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Learning Management Systems (LMS)
- Training software and platforms (e.g., Articulate, Adobe Captivate)
- Video conferencing tools (e.g., Zoom, Google Meet)
ASSUMPTION: The tools and technologies required for this role may vary depending on the specific training needs and the company's preferred platforms.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Integrity
- Collaboration
- Continuous improvement
- Empowerment
Work Style:
- Results-driven
- Adaptable and flexible
- Team-oriented
- Proactive and innovative
- Focused on continuous learning and development
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you comfortable working independently and managing multiple projects?
- Do you have a passion for helping others learn and develop?
- Are you committed to delivering exceptional customer service?
ASSUMPTION: Support Services Group values employees who are passionate about their work, committed to delivering exceptional results, and aligned with the company's core values.
⚠️ Potential Challenges
- Managing multiple training sessions and projects simultaneously
- Adapting to the unique learning needs and styles of diverse trainee groups
- Working flexible hours and/or overtime as business needs dictate
- Maintaining confidentiality and professionalism in a high-pressure environment
ASSUMPTION: The potential challenges of this role can be mitigated through strong time management, communication, and organizational skills, as well as a commitment to continuous learning and development.
📈 Similar Roles Comparison
- Unlike other training roles, this position focuses specifically on training new hires within the contact center industry
- This role requires a strong understanding of adult learning principles and the ability to apply them in a learning culture
- Career progression in this role can lead to opportunities in senior training or management positions within the company
ASSUMPTION: This role offers unique opportunities for growth and development within the contact center industry, with a focus on training and development.
📝 Sample Projects
- Developing and delivering a comprehensive onboarding program for new hires
- Creating and implementing interactive learning activities to enhance training effectiveness
- Conducting regular training needs assessments to identify skills gaps and opportunities for improvement
ASSUMPTION: These sample projects are intended to provide a sense of the types of initiatives the Trainer may be involved in, but the specific projects may vary depending on the company's needs and the Trainer's expertise.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of the training role, and how can I best prepare for them?
- How does the company support the professional development of its trainers?
- What are the key priorities for this role in the first 90 days?
- How does the company measure the success of its training programs, and how can I contribute to improving them?
- What is the company's approach to work-life balance, and how does it support employees in maintaining a healthy work-life balance?
ASSUMPTION: These interview questions are designed to help candidates better understand the role, the company, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant training experience and skills
- Write a cover letter explaining your interest in the role and the company
- Prepare examples of training materials you have developed or implemented in previous roles
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
