Trial Site Success Manager - HealthTech Startup (US - Remote)

📌 Core Information

🔹 Job Title: Trial Site Success Manager - HealthTech Startup

🔹 Company: HealthMatch

🔹 Location: United States

🔹 Job Type: Remote

🔹 Category: Not specified

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Remote

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging clinical trial sites and promoting HealthMatch platform use
• Managing site communications and reporting efficiently
• Building and maintaining trusted relationships with site staff
• Contributing to the creation of site engagement playbooks through feedback and data

ASSUMPTION: The role involves dynamic management of priorities to ensure optimal use of HealthMatch's platform and maximization of site engagement. Assumed that excellent communication is critical due to the need for frequent phone and email interactions.

📋 Key Responsibilities

✅ Maintain accurate referral reporting and CRM

✅ Engage with clinical trial sites to foster collaboration

✅ Innovate and provide feedback for platform improvements

ASSUMPTION: Responsibilities assume a proactive approach in relaying site feedback and identifying areas for innovation.

🎯 Required Qualifications

Education: Not specified, but assumed healthcare or technology-related fields would be beneficial.

Experience: Relevant experience in patient engagement or clinical trials is advantageous.

Required Skills:

• Patient Engagement
• Communication
• CRM Management

Preferred Skills:

• Cold Calling
• Feedback Collection

ASSUMPTION: Preference given to candidates comfortable with technology and capable of self-directed problem solving.

💰 Compensation & Benefits

Salary Range: Competitive base salary plus share options

Benefits:

• Equity opportunities
• Inclusive and diverse workplace
• Potential career growth in a rapidly expanding startup

Working Hours: Full-time, 40 hours per week with flexibility across time zones

ASSUMPTION: Salary and benefits are competitive to attract candidates in a high-growth startup environment.

📌 Applicant Insights

🔍 Company Context

Industry: HealthMatch operates in the digital health and clinical trials sector, transforming the way patients connect to trials.

Company Size: 11-50 employees, offering a close-knit, agile work environment.

Founded: 2017

Company Description:

• Focus on patient-centric technology
• Utilizes AI for efficient patient-trial matching
• Committed to fast-tracking life-saving cures

Company Specialties:

• Clinical Trials
• Digital Health
• Medical Research

Company Website: http://healthmatch.io/

ASSUMPTION: The company's innovative digital approach serves as a competitive edge in patient recruitment for clinical trials.

📊 Role Analysis

Career Level: Entry to mid-level position with scope for impact and development

Reporting Structure: Reports to team leadership within the Site Success team

Work Arrangement: Fully remote with flexibility for cross-time zone collaboration

Growth Opportunities:

• Skill development in patient engagement and CRM management
• Potential to influence product improvements
• Networking with industry leaders

ASSUMPTION: Opportunities for growth through direct impact on HealthMatch's platform success and patient outcome improvements.

🌍 Location & Work Environment

Office Type: Fully remote position

Office Location(s): Virtual offices with main offices in Boston and Sydney

Geographic Context:

• Remote work allows flexibility in lifestyle
• Time zone differences may require adaptable working hours
• Opportunity to work with diverse, international teams

Work Schedule: Flexible, accommodating global time zones to collaborate with Sydney HQ

ASSUMPTION: Candidates must be comfortable with infrequent in-person meetings and remote teamwork tools.

💼 Interview & Application Insights

Typical Process:

• Online application and assessment
• Remote interview with the hiring manager
• Panel interview including roleplay and case study
• In-person meeting in the US (travel expenses covered)
• Onboarding in Sydney for immersion

Key Assessment Areas:

• Role and skill alignment
• Motivation and cultural fit
• Ability to perform independently and collaboratively

Application Tips:

• Highlight experience in health technology and patient engagement
• Demonstrate adaptability to remote and diverse team environments
• Prepare to discuss innovations or optimizations in patient recruitment

ATS Keywords: Patient Engagement, Clinical Trials, CRM Management, Remote Work, HealthTech

ASSUMPTION: Candidates should be prepared to illustrate culture fit and explain past roles in healthcare support or technology utilization.

🛠️ Tools & Technologies

• CRM Systems
• Communication Platforms (e.g., Email, Phone)
• Data Analysis Tools

ASSUMPTION: Familiarity with data management and basic analytical tools is preferred for effective role performance.

👔 Cultural Fit Considerations

Company Values:

• Innovation and continuous improvement
• Diversity and inclusivity
• Patient-first mindset

Work Style:

• Collaborative yet independent
• Flexible and adaptable
• Proactive and self-motivated

Self-Assessment Questions:

• Are you comfortable working across different time zones with international teams?
• Do you thrive in a dynamic, startup environment?
• Can you adapt quickly to new technologies and processes?

ASSUMPTION: Candidates with startup experience or those eager to join an emerging health tech industry will likely fit well.

⚠️ Potential Challenges

• Navigating time zone differences for team meetings
• Balancing multiple priorities in a fast-paced environment
• Cultivating relationships remotely
• Continuously updating CRM with accurate data

ASSUMPTION: Challenges are typical of a startup's growth trajectory and necessitate high adaptability.

📈 Similar Roles Comparison

• Higher emphasis on technology use compared to traditional site management roles
• More collaborative than typical remote roles
• Stronger focus on patient engagement innovation

ASSUMPTION: This role offers unique innovation opportunities compared to standard positions in clinical site management.

📝 Sample Projects

• Developing a data-driven dashboard for trial site performance
• Creating a communication playbook for site engagement
• Implementing feedback loops for continuous process improvement

ASSUMPTION: Projects are aligned with HealthMatch's goals to enhance trial recruitment and patient engagement through innovative solutions.

❓ Key Questions to Ask During Interview

• How does HealthMatch support remote workers in maintaining work-life balance?
• What innovations has the company implemented recently in patient recruitment?
• How does feedback from trial sites get integrated into platform updates?
• What are HealthMatch's goals for growth in the next year?
• How does the company foster a diverse and inclusive workplace culture?

ASSUMPTION: Candidates should explore company initiatives and growth opportunities during interviews to gauge alignment with career objectives.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Complete the online assessment
• Record a video introduction (5 minutes)
• Prepare for a remote interview with the hiring manager
• Participate in a panel interview and case study

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.