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Tusker - Account Development Manager

Lloyds Banking Group
Full-time
On-site
United Kingdom
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Account Development Manager

πŸ”Ή Company: Lloyds Banking Group

πŸ”Ή Location: Watford Croxley Green Business Park, Watford, United Kingdom

πŸ”Ή Job Type: Full-time, Hybrid (2 days per week in office)

πŸ”Ή Category: Financial Services, Sales & Marketing

πŸ”Ή Date Posted: 2025-05-27

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: On-site (Hybrid)

πŸš€ Job Overview

Key aspects of this role include:

  • Managing the development and growth of profitable business within existing customers
  • Driving marketing visibility and process improvements
  • Engaging with customers and end users
  • Collaborating with internal teams and external stakeholders

ASSUMPTION: This role requires a balance of sales, marketing, and customer relationship management skills. It's ideal for candidates with experience in account management or development within the automotive or employee benefits sector.

πŸ“‹ Key Responsibilities

βœ… Manage the development and growth of profitable business within existing customers

βœ… Drive marketing visibility and process improvements within customer accounts

βœ… Engage with customers and end users to understand their needs and promote the scheme's benefits

βœ… Present the scheme and its benefits to employees via multiple channels (in person, virtual webinars)

βœ… Build and maintain relationships at multiple levels both internally and externally

βœ… Collaborate with internal teams (Strategy & Commercial Partnership Manager, Marketing, Business Development Managers, Account Implementation teams) and external stakeholders (framework providers, EBP equivalents)

βœ… Monitor and manage customer aged debt alongside the Finance Team

βœ… Propose legislative and advisory changes of scheme structure to the customer where necessary

ASSUMPTION: This role involves a mix of sales, marketing, and customer relationship management tasks. It requires strong communication, presentation, and relationship-building skills.

🎯 Required Qualifications

Education: Not specified (Relevant industry experience preferred)

Experience: 2+ years in Account Management/Development within Automotive/Employee Benefits Sector with contract retention of Public & Private Sector organisations with a minimum eligible employee base of 500+ per client

Required Skills:

  • Strong presentation skills (face-to-face and remote)
  • Excellent communication skills
  • Commercially and financially astute
  • Ability to work to tight deadlines and demanding targets
  • Good level of IT literacy (Excel, Word, PowerPoint, online systems)
  • Full UK driving licence

Preferred Skills:

  • Experience maintaining external key stakeholder relationships
  • Identifying and managing opportunities within existing customers
  • Collaborating with ADM equivalents within framework providers and EBPs
  • Diplomacy & Empathy
  • Proficient knowledge of current UK Tax and NI rules and legislation

ASSUMPTION: While a degree or relevant qualification is not explicitly required, candidates should have a solid understanding of the automotive or employee benefits sector and relevant transferable skills.

πŸ’° Compensation & Benefits

Salary Range: Β£43,803 - Β£54,080 (Based on provided information)

Benefits:

  • Generous pension contribution (up to 15%)
  • Annual performance-related bonus
  • Share schemes (including free shares)
  • Discounted shopping
  • 28 days’ holiday, with bank holidays on top
  • Wellbeing initiatives and generous parental leave policies

Working Hours: Full-time (37.5 hours per week), with flexibility in when hours are worked

ASSUMPTION: The salary range provided is based on the job listing. However, it's recommended to verify the salary range with the employer during the application process.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Financial Services, specifically Employee Benefits and Car Leasing

Company Size: 10,001+ employees (Lloyds Banking Group is a large, established organization)

Founded: Not specified (Lloyds Banking Group has a long history, with Lloyds Bank founded in 1765)

Company Description:

  • Lloyds Banking Group is a financial services group that offers a range of banking and financial services to personal and commercial customers
  • The group is committed to driving down emissions and helping customers access affordable, fully maintained, and insured cars through its car benefit scheme
  • Lloyds Banking Group is focused on creating a values-led culture and building a workforce that reflects the diversity of the customers and communities it serves

Company Specialties:

  • Retail banking
  • Commercial banking
  • Life insurance and pensions
  • Investment banking
  • Employee benefits and car leasing

Company Website: https://www.lloydsbankinggroup.com/

ASSUMPTION: Lloyds Banking Group is a large, established organization with a diverse range of products and services. The company is committed to driving down emissions and helping customers access more sustainable transportation options.

πŸ“Š Role Analysis

Career Level: Mid-level (2-5 years of experience required)

Reporting Structure: This role reports to the UK Strategy & Commercial Partnership Manager and works closely with various internal teams and external stakeholders

Work Arrangement: Hybrid (2 days per week in the office, with flexibility in when hours are worked)

Growth Opportunities:

  • Potential to progress within the sales and marketing function or explore other roles within the group
  • Opportunities to work on high-profile projects and collaborate with various internal teams and external stakeholders
  • Chance to develop skills in account management, sales, marketing, and customer relationship management

ASSUMPTION: This role offers opportunities for career growth and development within a large, established organization. Candidates should be proactive in seeking out growth opportunities and taking on new challenges.

🌍 Location & Work Environment

Office Type: Hybrid (2 days per week in the office)

Office Location(s): Watford Croxley Green Business Park, Watford

Geographic Context:

  • Watford is located in Hertfordshire, England, approximately 17 miles northwest of Central London
  • The area has good transport links, with easy access to the M1 and M25 motorways, as well as Watford Junction railway station
  • Watford is home to a diverse range of businesses, including retail, leisure, and financial services

Work Schedule: Full-time (37.5 hours per week), with flexibility in when hours are worked

ASSUMPTION: The hybrid work arrangement allows for a balance between working from home and in the office. Candidates should be comfortable with this work arrangement and have a suitable home workspace.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • Face-to-face or video interview with the hiring manager
  • Final interview with the UK Strategy & Commercial Partnership Manager

Key Assessment Areas:

  • Sales and presentation skills
  • Communication and relationship-building skills
  • Commercial and financial acumen
  • Understanding of the automotive or employee benefits sector

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant experience and skills
  • Prepare examples of your sales and presentation skills, as well as your ability to build relationships with customers and stakeholders
  • Research Lloyds Banking Group and the car benefit scheme to demonstrate your understanding of the company and its products

ATS Keywords: Account Management, Sales, Marketing, Customer Relationship Management, Employee Benefits, Car Leasing, Presentation Skills, Communication Skills, Commercial Awareness, Financial Acumen, Automotive Sector, Employee Benefits Sector

ASSUMPTION: The application process may vary depending on the specific role and the candidate's experience. It's essential to research the company and the role thoroughly and tailor your application accordingly.

πŸ› οΈ Tools & Technologies

  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Online systems (CRM, project management tools)
  • Presentation software (e.g., PowerPoint, Google Slides)

ASSUMPTION: This role requires proficiency in Microsoft Office Suite and presentation software. Familiarity with CRM and project management tools is also beneficial.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Helping Britain Prosper
  • Putting Customers First
  • Doing the Right Thing
  • Nurturing a Growth Mindset
  • Working Together

Work Style:

  • Hybrid work arrangement (2 days per week in the office)
  • Focus on collaboration and teamwork
  • Support for flexible working and work-life balance

Self-Assessment Questions:

  • Do you align with Lloyds Banking Group's values and purpose?
  • Are you comfortable working in a hybrid environment and collaborating with various internal teams and external stakeholders?
  • Do you have strong presentation and communication skills, as well as commercial and financial acumen?

ASSUMPTION: Lloyds Banking Group values diversity and inclusion and is committed to creating a supportive and inclusive work environment. Candidates should assess their fit with the company's values and work style before applying.

⚠️ Potential Challenges

  • Managing multiple customer accounts and priorities
  • Working with tight deadlines and demanding targets
  • Building and maintaining relationships with customers and stakeholders at multiple levels
  • Adapting to changes in the automotive or employee benefits sector

ASSUMPTION: This role presents various challenges, including managing multiple priorities, working to tight deadlines, and building relationships with customers and stakeholders. Candidates should be proactive in seeking out support and resources to overcome these challenges.

πŸ“ˆ Similar Roles Comparison

  • This role is similar to an Account Manager or Business Development Manager role within the automotive or employee benefits sector
  • However, this role focuses more on driving marketing visibility and process improvements within existing customer accounts
  • Career progression may involve moving into a more senior sales or marketing role or exploring other opportunities within the group

ASSUMPTION: This role is similar to other account management or business development roles within the automotive or employee benefits sector. However, it has a unique focus on driving marketing visibility and process improvements within existing customer accounts.

πŸ“ Sample Projects

  • Developing and implementing a marketing visibility plan for an existing customer account
  • Identifying and pursuing opportunities within existing customer accounts to drive growth and revenue
  • Collaborating with internal teams and external stakeholders to improve customer processes and schemes

ASSUMPTION: These sample projects illustrate the key responsibilities and requirements of the Account Development Manager role. Candidates should be prepared to provide examples of their relevant experience and skills during the application process.

❓ Key Questions to Ask During Interview

  • Can you describe the typical customer profile for this role?
  • How does this role collaborate with internal teams and external stakeholders?
  • What are the key priorities for this role in the first 30, 60, and 90 days?
  • How does this role support the company's purpose and values?
  • What opportunities are there for career growth and development within this role and the wider organization?

ASSUMPTION: These key questions help candidates better understand the role, the company, and the opportunities for career growth and development. Candidates should tailor their questions to their specific interests and experiences.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the provided link
  • Tailor your resume and cover letter to highlight your relevant experience and skills, particularly in account management, sales, marketing, and customer relationship management
  • Prepare examples of your sales and presentation skills, as well as your ability to build relationships with customers and stakeholders
  • Research Lloyds Banking Group and the car benefit scheme to demonstrate your understanding of the company and its products
  • Follow up with the hiring manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.