User Experience Copywriter

📌 Core Information

🔹 Job Title: User Experience Copywriter

🔹 Company: Macy's

🔹 Location: New York, NY

🔹 Job Type: Full time

🔹 Category: Retail

🔹 Date Posted: May 22, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Developing strategic, meaningful, and persuasive copy for Macy’s digital experiences
• Collaborating with cross-functional teams to create clear, concise, and engaging content
• Optimizing copy for usability, accessibility, and SEO to enhance user experience and performance
• Managing high volumes of work and meeting project deadlines in an agile environment
• Fostering a culture of acceptance, respect, and authentic connections with colleagues, customers, and communities

ASSUMPTION: This role requires a strong understanding of user-centered design principles and the ability to work effectively in a collaborative, fast-paced environment.

📋 Key Responsibilities

✅ Write clear, concise, and compelling copy that simplifies the customer experience, keeps users engaged, and minimizes errors and confusion

✅ Apply strong writing skills and content design expertise to maintain a consistent voice and tone across all product content, aligning with the overall brand identity

✅ Develop and implement forward-thinking content strategies that meet user needs while supporting business goals and brand objectives across digital touchpoints

✅ Optimize copy for usability and accessibility, ensuring content is easy to understand, action-oriented, and inclusive for all users

✅ Apply SEO best practices where applicable, and use data to continuously improve content performance and effectiveness

✅ Collaborate closely with designers, researchers, product managers, and developers, adapting to stakeholder feedback and influencing decisions through strong communication

✅ Plan, prioritize, and organize a high volume of work to meet deadlines and project milestones

✅ Proofread and self-edit to deliver accurate, high-quality content, and openly share work and thought processes with team members for alignment and feedback

✅ Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities

ASSUMPTION: The role may involve additional duties as assigned by management.

🎯 Required Qualifications

Education: Bachelor’s degree or equivalent work experience in a related field

Experience: 2-3 years of UX copywriting experience, online retail preferred

Required Skills:

• Proficient in Figma and familiar with UI wireframing and other tools used in the digital product development lifecycle
• Strong organizational skills to manage high volumes of work, prioritize tasks, meet deadlines, and adapt to changing priorities
• Excellent written and verbal communication abilities to explain content decisions, align with brand voice, and influence stakeholder direction
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision

Preferred Skills:

• Familiarity with user testing, usability research, and analytics to inform copy decisions and continuously improve content effectiveness
• Ability to work a flexible schedule based on department and company needs

ASSUMPTION: While not explicitly stated, candidates should possess strong writing skills, creativity, and a keen understanding of user-centered design principles to excel in this role.

💰 Compensation & Benefits

Salary Range: $65,000 - $85,000 per year (Based on industry standards for UX copywriters with 2-3 years of experience in the retail sector)

Benefits:

• Comprehensive health coverage
• Wellness coverage
• 401(k) match
• Paid time off
• Paid holidays
• Continuous learning and leadership development opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Working Hours: Full-time position, typically working 40 hours per week. May require flexible scheduling based on department and company needs.

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. Actual compensation may vary based on factors such as experience, skills, and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Retail

Company Size: 10,001+ employees

Founded: 1858

Company Description:

• Macy's is America’s store for life, delivering quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam
• Macy's offers unique opportunities to be part of memorable moments in people's lives, such as the Macy's 4th of July Fireworks and the Macy's Thanksgiving Day Parade
• The company is committed to building community and helping make a difference in every market it serves, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service

Company Specialties:

• Retail

Company Website: http://www.macysjobs.com?rx_source=linkedincompanypage

ASSUMPTION: Macy's is a well-established retailer with a strong brand presence and a commitment to community involvement. This role offers the opportunity to work for a prominent company in the retail industry.

📊 Role Analysis

Career Level: Mid-level

Reporting Structure: This role reports to the UX Writing Manager and collaborates with cross-functional teams, including designers, researchers, product managers, and developers

Work Arrangement: On-site, full-time position with the possibility of flexible scheduling based on department and company needs

Growth Opportunities:

• Progression to senior or lead UX copywriter roles within the UX writing team
• Expansion into related fields, such as content strategy or user research, based on skills and interests
• Potential opportunities to work on high-visibility projects or events, such as the Macy's Thanksgiving Day Parade or 4th of July Fireworks

ASSUMPTION: This role offers opportunities for career growth and development within the UX writing field and related disciplines. Success in this role may lead to increased responsibilities and leadership opportunities.

🌍 Location & Work Environment

Office Type: Corporate headquarters

Office Location(s): 151 W 34th St, New York, NY 10001, US

Geographic Context:

• New York City is a major urban center with a diverse population and a vibrant cultural scene
• The office is located in the heart of Manhattan, near popular attractions, restaurants, and public transportation
• The city offers a wide range of housing options, from urban apartments to suburban homes

Work Schedule: Full-time, Monday through Friday, with the possibility of flexible scheduling based on department and company needs

ASSUMPTION: Working in New York City offers a dynamic and fast-paced environment, with ample opportunities for personal and professional growth. The office location provides easy access to public transportation and nearby amenities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the UX Writing Manager
• In-person or virtual interview with the UX Writing Manager and a cross-functional team member
• Take-home writing test or case study presentation
• Final interview with the UX Writing Director

Key Assessment Areas:

• Writing samples and portfolio
• Understanding of UX writing principles and best practices
• Ability to collaborate effectively with cross-functional teams
• Problem-solving skills and adaptability
• Alignment with Macy's brand voice and values

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Include a portfolio or writing samples that demonstrate your ability to create clear, concise, and engaging copy for digital experiences
• Prepare for behavioral interview questions that assess your problem-solving skills, collaboration, and adaptability
• Research Macy's brand voice and values to ensure a strong fit with the company culture

ATS Keywords: UX writing, content design, user-centered design, accessibility, SEO optimization, collaboration, communication skills, project management, tool proficiency, adaptability, conceptual thinking

ASSUMPTION: The application process for this role is likely to be competitive, with a strong focus on writing samples and portfolio pieces that demonstrate a strong understanding of UX writing principles and best practices.

🛠️ Tools & Technologies

• Figma
• UI wireframing tools
• Other tools used in the digital product development lifecycle

ASSUMPTION: Proficiency in Figma and familiarity with UI wireframing and other tools used in the digital product development lifecycle are essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Customer obsession
• Collaboration
• Innovation
• Integrity
• Diversity, equity, and inclusion

Work Style:

• Fast-paced and dynamic environment
• Strong focus on collaboration and teamwork
• Opportunities for professional growth and development

Self-Assessment Questions:

• How do you ensure that your writing aligns with Macy's brand voice and values?
• Can you provide an example of a time when you had to adapt to changing priorities or feedback in a fast-paced environment?
• How do you approach creating clear and engaging copy for users with diverse needs and abilities?

ASSUMPTION: Macy's values a diverse and inclusive work environment, with a strong focus on collaboration, innovation, and customer obsession. Candidates should possess strong communication skills, adaptability, and a keen understanding of user-centered design principles to thrive in this role.

⚠️ Potential Challenges

• Managing high volumes of work and meeting project deadlines in a fast-paced environment
• Adapting to changing priorities and feedback from cross-functional teams
• Ensuring accessibility and inclusivity in writing for a diverse user base
• Keeping up with industry trends and best practices in UX writing and content design

ASSUMPTION: Success in this role requires strong organizational skills, adaptability, and a commitment to continuous learning and professional development.

📈 Similar Roles Comparison

• UX Copywriter vs. Content Strategist: UX Copywriters focus on creating clear and engaging copy for digital experiences, while Content Strategists develop and implement content approaches that align with business objectives and user needs across the entire customer journey
• Retail vs. Tech: Retail UX Copywriters may have more exposure to a diverse customer base and the need to balance brand voice with accessibility and inclusivity, while Tech UX Copywriters may have more opportunities to work on cutting-edge products and services
• Career Path: UX Copywriters may progress to senior or lead roles within the UX writing team, or expand into related fields such as content strategy or user research

ASSUMPTION: While UX Copywriters share many similarities with other content-focused roles, the retail sector offers unique opportunities and challenges that set it apart from other industries.

📝 Sample Projects

• Redesigning the checkout process for improved usability and accessibility
• Creating onboarding content for a new mobile app feature
• Optimizing search functionality for better user experience and performance

ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities for UX Copywriters within the retail sector.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how UX Copywriters collaborate with other departments?
• How does Macy's approach accessibility and inclusivity in its digital experiences?
• What opportunities are there for professional growth and development within the UX writing team?
• How does Macy's balance consistency in brand voice with the need for clear and engaging copy for diverse users?
• What are the biggest challenges facing the UX writing team, and how can this role help address them?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to understanding the company's culture and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare a portfolio or writing samples that demonstrate your ability to create clear, concise, and engaging copy for digital experiences
• Prepare for behavioral interview questions that assess your problem-solving skills, collaboration, and adaptability
• Research Macy's brand voice and values to ensure a strong fit with the company culture
• Follow up with the UX Writing Manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.