📌 Core Information
🔹 Job Title: UX Content Lead, French
🔹 Company: CIBC
🔹 Location: Toronto, Ontario, Canada
🔹 Job Type: Full-time
🔹 Category: Banking
🔹 Date Posted: May 12, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (1-3 days on-site)
🚀 Job Overview
Key aspects of this role include:
- Writing, translating, editing, and proofreading French content for digital platforms
- Managing translation requests and ensuring timely delivery
- Collaborating with cross-functional teams to deliver a cohesive user experience
- Contributing to French editorial processes and maintaining French editorial standards
- Supporting the coordination of French translations, editorial reviews, and approvals by stakeholders
ASSUMPTION: This role requires a high level of proficiency in French and English, as well as strong terminology research skills and awareness of French-Canadian nuances. The ideal candidate will have a degree in translation or equivalent experience in UX content design.
📋 Key Responsibilities
✅ Write, translate, edit, and proofread online and offline materials related to digital platforms, adhering to CIBC brand standards, accessibility guidelines, and cross-site consistency
✅ Manage translation requests in a timely and cost-effective manner, working cooperatively with partners
✅ Support the end-to-end process for writing and delivering content materials and client communications, editorial review, and approvals by stakeholders
✅ Implement and execute the content component of all projects by working collaboratively with key team members and development environment where timely delivery of content deliverables is critical
✅ Build and manage complex stakeholder relationships, ensuring all partners and stakeholders are appropriately engaged and updated on all French content-related deliverables
✅ Contribute and support content strategy by taking an active role in identifying site improvements, recommending strategic content placement, and delivering a cohesive and compelling experience to clients
✅ Ensure accessibility compliance by using alt text, hidden text, ARIA labels, and staying up-to-date with existing and future regulations
ASSUMPTION: This role requires strong attention to detail, excellent communication skills, and the ability to work effectively in a collaborative, cross-functional team environment.
🎯 Required Qualifications
Education: Degree in translation or equivalent experience in UX content design
Experience: 2-5 years of experience in UX content design or a related field
Required Skills:
- Native proficiency in French and bilingual in English and French
- Strong terminology research skills and awareness of French-Canadian nuances
- Excellent writing, editing, and proofreading skills
- Strong knowledge of accessibility guidelines and best practices
- Ability to work effectively in a collaborative, cross-functional team environment
Preferred Skills:
- Experience with content management systems (CMS)
- Knowledge of UX design principles and processes
- Familiarity with Agile methodologies
ASSUMPTION: Candidates with a background in translation or UX content design, as well as strong language proficiency and attention to detail, are strongly encouraged to apply.
💰 Compensation & Benefits
Salary Range: CAD 70,000 - 90,000 per year (based on industry standards for UX content roles in Toronto)
Benefits:
- Competitive salary and incentive pay
- Banking benefits and benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering and wellbeing support
- Social recognition program
Working Hours: 37.5 hours per week, with a hybrid work arrangement (1-3 days on-site)
ASSUMPTION: The salary range provided is an estimate based on industry standards for UX content roles in Toronto. Actual compensation may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Banking
Company Size: 10,001+ employees
Founded: 1867
Company Description:
- CIBC is a leading Canadian-based global financial institution with a presence in 15 countries
- CIBC offers a full range of financial products and services, including personal and commercial banking, wealth management, and investment banking
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong
Company Specialties:
- Retail Banking
- Business Banking
- Wealth Management
- Wholesale Banking
Company Website: CIBC.com
ASSUMPTION: CIBC is a large, established financial institution with a strong presence in Canada and globally. The company offers a wide range of financial products and services and is committed to creating an inclusive work environment.
📊 Role Analysis
Career Level: Mid-level
Reporting Structure: Reports to the Senior Manager, Digital Content
Work Arrangement: Hybrid (1-3 days on-site)
Growth Opportunities:
- Potential career growth within the UX content team or related departments
- Opportunities to contribute to content strategy and process improvement
- Possibility to work on high-impact projects and gain exposure to various aspects of the business
ASSUMPTION: This role offers opportunities for career growth and development within a large, established organization. The hybrid work arrangement provides flexibility and work-life balance.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space
Office Location(s): CIBC Square, 81 & 141 Bay, Toronto, Ontario, CA
Geographic Context:
- Toronto is the capital of the province of Ontario and the largest city in Canada
- The city is known for its diverse culture, vibrant arts scene, and numerous job opportunities
- CIBC Square is a state-of-the-art office tower located in the heart of downtown Toronto
Work Schedule: Standard business hours with flexibility for project demands
ASSUMPTION: The office environment at CIBC Square is modern, collaborative, and designed to foster innovation and productivity. The location offers easy access to public transportation, amenities, and cultural attractions.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager and/or team members
- Final round interview with senior leadership
- Background check and offer
Key Assessment Areas:
- French language proficiency
- Writing, editing, and proofreading skills
- Attention to detail and quality assurance
- Collaboration and teamwork skills
- Cultural fit and alignment with CIBC values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Provide examples of your writing, editing, and proofreading work, preferably in French
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills, teamwork, and adaptability
- Research CIBC's company culture and values to demonstrate your fit for the organization
ATS Keywords: French, UX content, translation, editing, proofreading, accessibility, collaboration, teamwork, banking, finance, digital content
ASSUMPTION: The application process at CIBC is thorough and designed to assess the candidate's skills, experience, and cultural fit. Applicants should be prepared to provide examples of their work and demonstrate their problem-solving skills and teamwork.
🛠️ Tools & Technologies
- Content management systems (CMS)
- Microsoft Office Suite
- Google Workspace
- Project management tools (e.g., Asana, Jira, Trello)
- Accessibility testing tools (e.g., WAVE, Lighthouse)
ASSUMPTION: The tools and technologies required for this role are standard for UX content design and project management. Candidates should have experience with content management systems, Microsoft Office Suite, and Google Workspace. Familiarity with project management tools and accessibility testing tools is an asset.
👔 Cultural Fit Considerations
Company Values:
- Trust
- Teamwork
- Accountability
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on delivering high-quality work
- Adaptable and able to work in a dynamic, fast-paced environment
- Committed to continuous learning and improvement
Self-Assessment Questions:
- Do you have native proficiency in French and excellent communication skills in both French and English?
- Are you detail-oriented, with strong attention to detail and a commitment to quality assurance?
- Can you work effectively in a collaborative, cross-functional team environment, and manage complex stakeholder relationships?
- Are you comfortable working in a hybrid work arrangement, with a balance of on-site and remote work?
ASSUMPTION: CIBC values trust, teamwork, and accountability, and seeks candidates who align with these core values. The ideal candidate will be collaborative, results-driven, adaptable, and committed to continuous learning and improvement.
⚠️ Potential Challenges
- Managing multiple priorities and tight deadlines in a fast-paced environment
- Navigating a large, complex organization with numerous stakeholders
- Adapting to changes in processes, tools, and technologies
- Working effectively in a hybrid work arrangement, balancing on-site and remote work
ASSUMPTION: This role may present challenges related to managing multiple priorities, navigating a large organization, and adapting to change. Candidates should be comfortable working in a dynamic, fast-paced environment and be able to manage their time and priorities effectively.
📈 Similar Roles Comparison
- UX Content Strategist: Focuses more on content strategy and less on day-to-day content creation and management
- Content Manager: Oversees the content creation process and may not be as involved in day-to-day content creation and translation
- Technical Writer: Specializes in creating documentation for software, hardware, or other technical products, and may not have the same level of focus on user experience and accessibility
ASSUMPTION: This role is similar to UX Content Strategist and Content Manager roles, but with a stronger focus on day-to-day content creation, translation, and management. It is distinct from Technical Writer roles, which focus on creating documentation for technical products.
📝 Sample Projects
- Developing user-friendly content for a new digital banking platform
- Translating and localizing content for French-Canadian users, ensuring cultural relevance and accessibility
- Collaborating with UX/UI designers to create intuitive and engaging user experiences
- Conducting accessibility audits and making recommendations to improve content accessibility
ASSUMPTION: These sample projects illustrate the range of responsibilities and skills required for this role, including content creation, translation, localization, collaboration, and accessibility testing.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics of the UX content team?
- How does this role fit into the broader content strategy and roadmap for the organization?
- What are the most pressing challenges facing the UX content team, and how can this role help address them?
- How does CIBC support the professional development and growth of its UX content team members?
- What are the key priorities for this role in the first 30, 60, and 90 days?
ASSUMPTION: These interview questions are designed to help candidates understand the team dynamics, content strategy, and growth opportunities within the UX content team at CIBC.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on your French language proficiency and UX content design experience
- Prepare a portfolio or examples of your writing, editing, and proofreading work, preferably in French
- Research CIBC's company culture and values to demonstrate your fit for the organization
- Follow up with the hiring manager or HR representative one week after submission to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
