πΉ Job Title: UX Researcher (Usability Specialist) - Creative Design Strategy Department, Marketing Division
πΉ Company: Rakuten
πΉ Location: Tokyo, Japan
πΉ Job Type: Full-time
πΉ Category: UX Research
πΉ Date Posted: April 18, 2025
πΉ Experience Level: 2-5 years
πΉ Remote Status: Hybrid (4 days in-office, 1 day remote)
Key aspects of this role include:
ASSUMPTION: This role requires a strong understanding of UX research methodologies, particularly usability testing, and the ability to apply them effectively across a wide range of services and products.
β Plan and promote effective and valid usability testing methodologies for a wide variety of design targets
β Design and create web surveys to recruit the right users for each project
β Consider scenarios that test the natural experience of the product to be released
β Conduct tests with as little bias as possible
β Identify usability issues based on user behavior and comments during testing
β Create reports that make it easy for the service members to understand the issues and to find ways to improve them
β Present a final report to the service members and guide them in making improvements
β Conduct in-depth interviews, questionnaires, field surveys, etc., depending on the research goal
β Create a culture of UX research within Rakuten and create a framework for efficient operations (ResearchOps)
ASSUMPTION: This role requires a high level of independence and initiative, as the UX Researcher will be expected to drive projects from start to finish with minimal supervision.
Education: A degree in Human-Computer Interaction, Ergonomics, Psychology, Cultural anthropology, or a related field is desired but not required
Experience: Minimum of 3 years of experience with UX research (especially usability testing)
Required Skills:
Preferred Skills:
ASSUMPTION: While a degree in a related field is preferred, Rakuten values practical experience and is open to considering candidates with equivalent skills and knowledge gained through other means.
Salary Range: Based on industry standards for UX Researchers in Japan with 2-5 years of experience, the estimated salary range for this role is Β₯5,000,000 - Β₯7,000,000 per year. This is an estimate and the actual salary may vary based on factors such as skills, experience, and performance.
Benefits:
Working Hours: 40 hours per week, with flexible hours and the option to work from home one day per week
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary based on the candidate's skills, experience, and performance. Rakuten offers a competitive benefits package to attract and retain top talent.
Industry: Rakuten is a global leader in internet services, with a focus on e-commerce, fintech, digital content, and communications. The company operates in 30 countries and regions, serving over 1.9 billion members worldwide.
Company Size: Rakuten has over 10,000 employees globally, providing a large and diverse work environment. This size allows for ample opportunities for growth and collaboration across various departments and services.
Founded: Rakuten was founded in Tokyo, Japan, in 1997, and has since grown into a global technology leader.
Company Description:
Company Specialties:
Company Website: https://global.rakuten.com/corp/
ASSUMPTION: Rakuten's large size and global presence provide ample opportunities for career growth and development, as well as exposure to a diverse range of products, services, and cultures.
Career Level: This role is suitable for UX Researchers with 2-5 years of experience seeking to advance their careers in a dynamic and global environment.
Reporting Structure: The UX Researcher will report directly to the Creative Design Strategy Department, Marketing Division, and will collaborate with various departments and services across Rakuten.
Work Arrangement: This is a hybrid role, with employees working from the office 4 days a week and remotely 1 day a week.
Growth Opportunities:
ASSUMPTION: The hybrid work arrangement offers a balance between collaboration and focus, allowing employees to maximize their productivity and work-life balance.
Office Type: Rakuten offers two primary workspaces for this role: Rakuten Crimson House and the UX Research Room in the Futako-Tamagawa Rise office.
Office Location(s): Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo 158-0094, JP
Geographic Context:
Work Schedule: Usability testing is conducted primarily with Rakuten employees during regular weekday hours. Flexible hours and the ability to work from home one day per week are also available.
ASSUMPTION: The modern and well-equipped workspaces provided by Rakuten, along with the flexible work arrangements, contribute to a productive and enjoyable work environment.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: UX Research, Usability Testing, Web Survey Design, User Behavior Analysis, Report Creation, Presentation Skills, In-depth Interviews, Questionnaires, Field Surveys, ResearchOps, Collaboration, Flexibility, Stress Management, Empathy, Organizational Management, Human Resource Development
ASSUMPTION: Rakuten's interview process is designed to assess the candidate's technical skills, cultural fit, and ability to thrive in a dynamic and global environment.
ASSUMPTION: The specific tools and technologies used may vary depending on the project and the UX Researcher's preferences and expertise.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Rakuten values candidates who are a strong cultural fit, as this contributes to a positive work environment and successful collaboration across departments and services.
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a commitment to continuous learning and improvement.
ASSUMPTION: This role offers unique opportunities for growth and development within the UX Research field and related roles.
ASSUMPTION: These sample projects illustrate the diverse range of products and services that the UX Researcher may work with at Rakuten.
ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and your commitment to understanding the company's priorities and culture.
To apply for this position:
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.