📌 Core Information
🔹 Job Title: UX Writer
🔹 Company: Prezzee
🔹 Location: Sydney, NSW (Hybrid role: In office Mon-Thu, remote on Fri)
🔹 Job Type: Full-time
🔹 Category: Financial Services
🔹 Date Posted: July 2, 2025
🔹 Experience Level: Mid-level (2-5 years)
🔹 Remote Status: Hybrid
🚀 Job Overview
Key aspects of this role include:
- Creating engaging and on-brand UX content for a global product
- Collaborating with designers, researchers, product managers, and data teams
- Strategizing multi-region customer journeys and solving UX problems
- Working in an agile environment and managing multiple demands
ASSUMPTION: This role requires a balance of creativity, strategic thinking, and collaboration, with a strong focus on user-centered design.
📋 Key Responsibilities
✅ Produce clear, concise, useful, and engaging copy that aligns with UX principles and Prezzee's brand tone and style
✅ Create end-to-end content for Prezzee's website and app, ensuring consistency across platforms
✅ Identify user flow issues and pain points, and collaborate with the UX team to develop solutions
✅ Work with stakeholders to identify content enhancement opportunities and communicate complex information simply
✅ Use data, research, and insights to drive UX and content-led initiatives
ASSUMPTION: This role involves a mix of creative writing, problem-solving, and data-informed decision-making.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Communications, or a related discipline)
Experience: Proven experience (2-5 years) in UX writing or a similar role, with a strong portfolio showcasing your work
Required Skills:
- Excellent writing and editing skills, with a strong command of the English language
- Experience working with user research and analyzing customer feedback
- Strong communication and collaboration skills
- Ability to work in an agile environment and manage multiple demands
- Familiarity with UX design principles and user-centered design processes
Preferred Skills:
- Experience working with global products and multi-region customer journeys
- Fluency in additional languages
- Experience with content management systems (CMS) and design tools (e.g., Figma, Sketch, Adobe XD)
ASSUMPTION: While a degree in a relevant field is preferred, a strong portfolio and relevant experience may be considered equivalent.
💰 Compensation & Benefits
Salary Range: AUD 80,000 - 100,000 per year (Based on industry standards for mid-level UX writers in Sydney)
Benefits:
- Incentive schemes based on company-wide targets and individual performance
- Employee referral program and staff discounts
- Flexible hours, Culture Swap Days, and 30-day work-from-anywhere benefit
- Opportunities for professional growth through self-led learning and leadership development programs
- Supportive wellbeing platform (Telus) for mental, social, financial, and physical wellbeing
Working Hours: Full-time (37.5 hours per week), with flexible hours and remote work options
ASSUMPTION: The salary range is estimated based on industry standards for mid-level UX writers in Sydney, with consideration for Prezzee's company size and growth potential.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services (Digital Gifting)
Company Size: Medium (201-500 employees)
Founded: 2014, with operations in Australia, New Zealand, North America, and the United Kingdom
Company Description:
- Prezzee is a global digital gifting platform that creates human connections through remarkable gifting moments
- Prezzee offers digital gift solutions for consumers, businesses, and brand partners worldwide
- Prezzee is recognized as a Great Place to Work® and a Best Place to Work in IT
Company Specialties:
- Employee Rewards
- Digital Gift Cards
- Digital Gifting
Company Website: https://prezzee.com
ASSUMPTION: Prezzee's focus on digital gifting and employee rewards sets it apart in the financial services industry, offering unique opportunities for growth and innovation.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: This role reports directly to the Head of UX and collaborates with various teams, including UX Design, Product, Data, and Marketing
Work Arrangement: Hybrid (In office Mon-Thu, remote on Fri)
Growth Opportunities:
- Potential to grow into a senior role or take on leadership responsibilities as the team expands
- Opportunities to work on global projects and gain international experience
- Chance to develop skills in related areas, such as content strategy or user research
ASSUMPTION: This role offers strong growth potential, given Prezzee's rapid expansion and focus on employee development.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space
Office Location(s): Level 3, 9 Castlereagh Street, Sydney, NSW 2000, AU
Geographic Context:
- Sydney, NSW, Australia
- Multicultural and diverse city with a strong tech industry
- Vibrant food, arts, and entertainment scene
Work Schedule: Full-time (37.5 hours per week), with flexible hours and remote work options
ASSUMPTION: Sydney offers a high quality of life, with a thriving tech industry and numerous opportunities for professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application review
- Phone or video screen with the hiring manager
- Take-home writing test or portfolio review
- On-site or video interview with the UX team
- Final interview with the Head of UX
Key Assessment Areas:
- Writing and editing skills
- Understanding of UX design principles
- Ability to work collaboratively and manage multiple demands
- Alignment with Prezzee's company values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant UX writing experience and skills
- Include a portfolio or PDF showcasing your best work, with a focus on UX content and customer journey mapping
- Prepare for interview questions about your writing process, collaboration style, and approach to UX problem-solving
ATS Keywords: UX Writing, Content Design, User Research, Customer Feedback, Agile Environment, Collaboration, Problem Solving
ASSUMPTION: Prezzee's interview process is designed to assess both your technical skills and cultural fit, with a strong focus on your writing and collaboration abilities.
🛠️ Tools & Technologies
- Figma or other design tools (e.g., Sketch, Adobe XD)
- Content management systems (CMS) (e.g., WordPress, Contentful)
- Project management tools (e.g., Asana, Jira)
ASSUMPTION: While specific tools may vary, familiarity with design tools and CMS is essential for this role.
👔 Cultural Fit Considerations
Company Values:
- Give openness
- Give greatness
- Give magic
- Always give a damn
Work Style:
- Collaborative and team-oriented
- Agile and adaptable
- User-focused and data-driven
- Committed to continuous learning and improvement
Self-Assessment Questions:
- Do you embrace Prezzee's core values, and how have you demonstrated them in your previous roles?
- How do you approach collaborating with designers, researchers, and other stakeholders to create effective UX content?
- Can you provide an example of a time when you had to manage multiple demands and deliver high-quality work to tight deadlines?
ASSUMPTION: Prezzee's company culture emphasizes openness, collaboration, and a commitment to excellence, with a strong focus on user-centered design.
⚠️ Potential Challenges
- Managing multiple demands and deadlines in a fast-paced, agile environment
- Balancing creativity with data-informed decision-making
- Adapting to changing priorities and shifting project requirements
- Collaborating effectively with remote team members and stakeholders
ASSUMPTION: These challenges are common in UX writing roles and can be mitigated with strong communication, time management, and adaptability skills.
📈 Similar Roles Comparison
- Unlike traditional content writing roles, UX writing focuses specifically on user-centered design and customer journey mapping
- Compared to other UX roles, UX writers have a unique focus on content and copy, with a strong emphasis on user research and data-informed decision-making
- Career progression may include moving into senior UX writing roles, content strategy, or user research
ASSUMPTION: UX writing is a distinct and specialized field, with unique opportunities for growth and collaboration within the UX design process.
📝 Sample Projects
- Redesigning user onboarding flows to improve engagement and conversion rates
- Creating consistent and on-brand content for a global product, with a focus on multi-region customer journeys
- Developing a content style guide to ensure consistency across platforms and teams
ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities available in a UX writing role at Prezzee.
❓ Key Questions to Ask During Interview
- How does Prezzee approach user research and data-informed content design?
- Can you describe the team structure and collaboration processes within the UX department?
- How does Prezzee support the professional growth and development of its UX writers?
- What are the most significant UX challenges facing Prezzee's products, and how can this role contribute to addressing them?
- How does Prezzee foster a culture of openness, collaboration, and continuous learning?
ASSUMPTION: These interview questions are designed to assess both your understanding of Prezzee's UX design processes and your fit with the company's culture and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Prezzee careers page
- Tailor your resume and cover letter to highlight your relevant UX writing experience and skills
- Include a portfolio or PDF showcasing your best work, with a focus on UX content and customer journey mapping
- Prepare for interview questions about your writing process, collaboration style, and approach to UX problem-solving
- Follow up with Prezzee's hiring team one week after submitting your application to confirm receipt and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
