📌 Core Information
🔹 Job Title: Vice President Client Engagement
🔹 Company: Everspring Inc
🔹 Location: Chicago, Illinois, United States
🔹 Job Type: Full-time, Hybrid (2 days in-office)
🔹 Category: Education Administration Programs
🔹 Date Posted: June 30, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site (Chicago, IL) with some travel
🚀 Job Overview
Key aspects of this role include:
- Overseeing university partnerships nationwide
- Fostering strong relationships with key stakeholders
- Coordinating service delivery across internal partners and functions
- Delivering outstanding financial and operational results
ASSUMPTION: This role requires a balance of strategic thinking, strong communication, and project management skills to succeed.
📋 Key Responsibilities
✅ Maximize university relationships by building strong relationships, demonstrating subject matter expertise, and developing plans to maximize financial and strategic value
✅ Act as a central point of communication and single point of escalation for service delivery issues by communicating strategic direction, managing change requests, and leading account reviews
✅ Provide overarching project management and performance accountability by defining account strategies, translating strategic goals, monitoring service delivery, and measuring key performance indicators
✅ Develop processes, materials, and support tools by implementing functional best practices, tracking and analyzing metrics, and providing actionable information to functional leads
ASSUMPTION: This role involves managing complex projects and relationships, requiring strong organizational skills and the ability to balance multiple priorities.
🎯 Required Qualifications
Education: Bachelor’s degree
Experience: 8+ years leading professional services delivery or sales, with 5+ years in client engagement, client success, service delivery, or solutions sales to institutions and enterprise clients
Required Skills:
- Strong leadership skills and ability to build consensus
- Proven success managing client relationships in complex technology and professional services implementations
- Accountability mindset with a focus on resolving operational challenges
- Exceptional communication skills, both written and verbal
- Strong problem-solving skills and project management ability
- Fluency in project management practices
- Able to travel nationally up to 15-20% annually
Preferred Skills:
- Higher Education industry experience
- Demonstrated ability to meet challenging deadlines while delivering high-quality work
- Natural “people person” comfortable with a wide range of internal and external stakeholders
ASSUMPTION: Candidates with relevant industry experience and a proven track record in account management will be most successful in this role.
💰 Compensation & Benefits
Salary Range: $145,000 to $165,000 USD per year
Benefits:
- Hybrid work arrangement
- Paid parental leave
- Medical, dental, and vision insurance
- FSA and HSA options
- Employer-paid short-term disability and optional long-term disability
- 401k with employer match vested immediately
- Generous PTO plan
- Professional development and tuition reimbursement program
- Discounted onsite gym and optional pet insurance
Working Hours: 40 hours per week, with some flexibility for meetings and project deadlines
ASSUMPTION: The salary range provided is based on industry standards for similar roles and experience levels in the Chicago area.
📌 Applicant Insights
🔍 Company Context
Industry: Everspring operates in the Education Administration Programs industry, focusing on education services, management, technology, learning design, marketing, and student enrollment.
Company Size: Everspring is a mid-sized company with 201-500 employees, offering a collaborative work environment with opportunities for growth and development.
Founded: Everspring was founded in 2011 and has since grown to serve a growing number of colleges and universities, with a strong focus on digital education and student success.
Company Description:
- Everspring unlocks the transformative power of education by partnering with leading institutions to accelerate their successful digital transformations
- The company supports universities by delivering customized, integrated online education solutions, helping them meet the changing needs of students, faculty, and programs
- Everspring believes in the power of education to change lives and is committed to working with dynamic, curious, passionate, and collaborative problem solvers and leaders
Company Specialties:
- Education Services
- Education Management
- Education Technology
- Learning Design
- Marketing
- Student Enrollment
Company Website: http://www.everspringpartners.com
ASSUMPTION: Working at Everspring offers applicants the opportunity to be part of a team that believes in the transformative power of education and works with leading universities to drive digital transformations.
📊 Role Analysis
Career Level: This role is a senior-level position, reporting directly to the EVP of Client Engagement and overseeing a portfolio of university partnerships nationwide.
Reporting Structure: The Vice President of Client Engagement will have functional leads reporting to them, including marketing, analytics, and other internal partners and functions.
Work Arrangement: This role is based in Chicago, offering a hybrid work environment with at least 2 days required in-the-office every week and some travel to partner sites.
Growth Opportunities:
- As Everspring continues to grow, there may be opportunities for the right candidate to expand their portfolio or take on additional responsibilities
- The company offers professional development and tuition reimbursement programs to support employee growth and learning
- Everspring's focus on digital education and student success provides ample opportunities for candidates to stay up-to-date with industry trends and best practices
ASSUMPTION: This role offers a unique opportunity for candidates to grow their careers in a dynamic and fast-paced environment, working with leading universities and driving digital transformations.
🌍 Location & Work Environment
Office Type: Everspring's office is located in the heart of Chicago, offering a modern and collaborative work environment with easy access to public transportation and amenities.
Office Location(s): 120 S LaSalle St, 1800, Chicago, Illinois 60603, US
Geographic Context:
- Chicago is a vibrant and diverse city with a strong economy and a thriving tech industry
- The city offers a wide range of cultural attractions, including museums, theaters, and sports teams
- Chicago has a humid continental climate, with warm summers and cold, snowy winters
Work Schedule: The work schedule for this role is Monday through Friday, with some flexibility for meetings and project deadlines. The role requires at least 2 days in-the-office every week and some travel to partner sites.
ASSUMPTION: Working in Chicago offers applicants the opportunity to live and work in a dynamic and vibrant city with a strong focus on education, technology, and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screen with the hiring manager
- In-person or video interview with the EVP of Client Engagement and other team members
- Final round interview with senior leadership
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Communication and presentation skills
- Project management and organizational skills
- Cultural fit and alignment with Everspring's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Be prepared to discuss your experience managing complex client relationships and projects
- Demonstrate your understanding of the higher education industry and Everspring's mission and values
- Prepare questions to ask the interviewer about the company, team, or role to show your interest and engagement
ATS Keywords: Client Engagement, University Partnerships, Higher Education, Project Management, Strategic Planning, Stakeholder Management, Change Management, Account Management, Client Success, Education Technology, Education Services
ASSUMPTION: The interview process for this role will focus on assessing the candidate's strategic thinking, communication, and project management skills, as well as their cultural fit with Everspring's values and mission.
🛠️ Tools & Technologies
- Project management software (e.g., Asana, Trello, Jira)
- Collaboration tools (e.g., Microsoft Office Suite, Google Workspace)
- Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
- Customer relationship management (CRM) software (e.g., Salesforce, HubSpot)
ASSUMPTION: The tools and technologies required for this role will depend on Everspring's internal systems and processes, but candidates should be comfortable using project management, collaboration, and data analysis tools.
👔 Cultural Fit Considerations
Company Values:
- Partner with purpose
- Do the right thing
- Embrace change
- Collaborate to win
- Pursue excellence
Work Style:
- Dynamic and fast-paced environment
- Collaborative and team-oriented culture
- Focus on driving results and delivering exceptional client experiences
Self-Assessment Questions:
- Do you align with Everspring's values and mission?
- Are you comfortable working in a dynamic and fast-paced environment?
- Do you thrive in a collaborative and team-oriented culture?
- Are you results-driven and focused on delivering exceptional client experiences?
ASSUMPTION: Candidates who align with Everspring's values and are comfortable working in a dynamic, collaborative, and results-driven environment will be most successful in this role.
⚠️ Potential Challenges
- Managing complex client relationships and projects simultaneously
- Balancing strategic thinking with day-to-day project management tasks
- Working with a wide range of internal and external stakeholders
- Navigating a fast-paced and dynamic work environment
- Meeting challenging deadlines while delivering high-quality work
ASSUMPTION: This role presents unique challenges and opportunities for candidates to grow their careers in a dynamic and fast-paced environment, working with leading universities and driving digital transformations.
📈 Similar Roles Comparison
- Unlike other client engagement roles, this position requires a balance of strategic thinking, strong communication, and project management skills
- The higher education industry presents unique challenges and opportunities for candidates to drive digital transformations and improve student success
- This role offers a unique opportunity for candidates to grow their careers in a dynamic and fast-paced environment, working with leading universities and driving digital transformations
ASSUMPTION: This role is unique in its focus on driving digital transformations and improving student success in the higher education industry, requiring a balance of strategic thinking, strong communication, and project management skills.
📝 Sample Projects
- Developing and implementing a strategic plan to maximize the financial and strategic value of a university program portfolio
- Managing a complex change request and delivering difficult messages to key stakeholders both internally and externally
- Planning, preparing, and leading a thought leadership meeting with key university stakeholders to discuss service operations and strategic direction
ASSUMPTION: These sample projects illustrate the strategic thinking, communication, and project management skills required for success in this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics for this role?
- How does Everspring support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Everspring measure success for this role, and what are the key performance indicators?
- What are the biggest challenges facing the higher education industry, and how is Everspring positioned to address them?
ASSUMPTION: These interview questions are designed to help candidates better understand the role, team, and company dynamics, as well as the key priorities and challenges facing the higher education industry.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare questions to ask the interviewer about the company, team, or role to show your interest and engagement
- If invited for an interview, be prepared to discuss your experience managing complex client relationships and projects, as well as your understanding of the higher education industry and Everspring's mission and values
- Follow up with the hiring manager within 24 hours after your interview to express your appreciation and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
