Vice President, Communications Operations and Business Management

📌 Core Information

🔹 Job Title: Vice President, Communications Operations and Business Management

🔹 Company: Citi

🔹 Location: New York, United States

🔹 Job Type: On-site

🔹 Category: 📣 Marketing Communications (MarCom)

🔹 Date Posted: April 2, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Developing and supporting key programs to drive strong operations and business management capabilities
• Focusing on risk and controls and governance activities within the global organization
• Working closely with senior leadership and partners across various teams
• Enhancing operational processes, governance, and audit-readiness

ASSUMPTION: The role involves significant interaction with senior leadership due to the strategic nature of the responsibilities, suggesting a need for leadership and influence skills.

📋 Key Responsibilities

✅ Partner with team members to strengthen operational processes, governance, and audit-readiness

✅ Manage operational testing, maintenance, and related processes

✅ Ensure the soundness of data as it relates to operations activities

✅ Lead audit-related efforts, records management, and issues management

✅ Advise communications leadership on ongoing operations work and identify opportunities for improvement

ASSUMPTION: Responsibilities imply a collaborative role that crosses functional boundaries, requiring strong coordination and communication skills.

🎯 Required Qualifications

Education: Bachelor’s degree in business management, communications, marketing, or related field

Experience: 4-6 years of business management experience, preferably in a complex organization

Required Skills:

• Strong written, verbal, and interpersonal communication skills
• Strategic thinking and analytical skills
• Project management and organizational abilities

Preferred Skills:

• Experience working in a global, multi-time zone organization
• Track record of delivering high-quality work in dynamic environments

ASSUMPTION: A combination of technical and interpersonal skills is crucial due to the role’s diverse requirements across operations and communications.

💰 Compensation & Benefits

Salary Range: $129,840.00 - $194,760.00

Benefits:

• Medical, dental, and vision coverage
• 401(k) retirement plans
• Life, accident, and disability insurance
• Wellness programs and paid time off packages

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The compensation package is comprehensive and competitive, reflecting the high level of responsibility and expectations for the role.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services, connecting millions of people worldwide

Company Size: More than 10,001 employees, offering significant resources and professional growth opportunities

Founded: 1812, with a long history of financial services innovation

Company Description:

• Safeguarding assets and enabling client growth
• Global presence in over 100 countries
• 200 years of industry expertise

Company Specialties:

• Banking and Wealth Management
• Investment Banking and Capital Markets
• Consumer Lending and Cash Management

Company Website: http://www.citigroup.com

ASSUMPTION: Citi's extensive global operations provide diverse career paths and significant international exposure.

📊 Role Analysis

Career Level: Mid to Senior Management, offering opportunities to influence company strategy

Reporting Structure: Collaborates with senior leadership and reports into the Global Communications organization

Work Arrangement: Primarily on-site, fostering close teamwork and collaboration

Growth Opportunities:

• Cross-functional career advancement through internal promotions
• Opportunities to lead high-impact projects
• Potential for global role exposure and travel

ASSUMPTION: Rapid career advancement is likely given the breadth of responsibilities and cross-team collaborations.

🌍 Location & Work Environment

Office Type: Corporate Office, conducive to professional development and networking

Office Location(s): 388 Greenwich Street, New York, and additional key locations worldwide

Geographic Context:

• Located in a bustling financial hub with easy access to industry events
• Proximity to important clientele and business partners
• Vibrant city environment with extensive public transport options

Work Schedule: Standard business hours with possible flexibility for global collaboration

ASSUMPTION: New York's dynamic environment provides professional networking and growth opportunities.

💼 Interview & Application Insights

Typical Process:

• Initial resume and application review
• Preliminary phone screening with HR
• Technical and competency-based interviews

Key Assessment Areas:

• Problem-solving and strategic thinking capabilities
• Leadership and team collaboration skills
• Technical expertise and adaptability

Application Tips:

• Highlight experience in managing complex projects
• Emphasize communication and leadership skills
• Prepare examples of successful cross-functional partnerships

ATS Keywords: Business Management, Communications, Governance, Project Management

ASSUMPTION: The interview process is competitive and thorough, with a focus on strategic and communication competencies.

🛠️ Tools & Technologies

• Project Management Tools (e.g., Asana, MS Project)
• Business Intelligence software (e.g., Tableau, Power BI)
• Communication Platforms (e.g., Slack, Microsoft Teams)

ASSUMPTION: Familiarity with advanced project management and communication tools is advantageous.

👔 Cultural Fit Considerations

Company Values:

• Client-centric service and trust
• Commitment to diversity and inclusion
• Ethical business practices

Work Style:

• Collaborative and team-oriented approach
• Proactive problem-solving and initiative
• Flexibility and resilience in dynamic settings

Self-Assessment Questions:

• Am I comfortable with high-stakes communication roles?
• Can I navigate and lead in a global organization?
• Do I thrive under tight deadlines and dynamic projects?

ASSUMPTION: Candidates will be evaluated on their cultural alignment with Citi’s collaborative, high-performance ethos.

⚠️ Potential Challenges

• Navigating complex organizational structures and processes
• Meeting diverse stakeholder expectations across time zones
• Maintaining project momentum in a fast-paced environment
• Balancing multiple high-priority tasks

ASSUMPTION: Effective prioritization and initiative will be key to overcoming these challenges.

📈 Similar Roles Comparison

• Competitive salaries with other VP-level roles in Communications Operations
• Consistent with industry standards for responsibilities and growth opportunities
• Emphasis on strategic leadership and governance unique to financial services

ASSUMPTION: This role’s complexity and scope exceed those of typical communication operational roles.

📝 Sample Projects

• Development of a global communications governance framework
• Execution of multinational campaign strategies
• Implementation of risk management systems

ASSUMPTION: Projects will significantly impact Global Communications strategy and operations.

❓ Key Questions to Ask During Interview

• What are the top priorities for this role in the first six months?
• How does the Global Communications team measure success?
• What are the opportunities for professional development within the team?
• How is feedback and performance evaluation conducted?
• What are the key challenges specific to the New York office?

ASSUMPTION: Insightful questions will demonstrate strategic understanding and cultural fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a detailed resume highlighting relevant experience and competencies
• Include a cover letter that addresses key job qualifications
• Practice responses to competency-based interview questions
• Follow up with HR contact within a week of application submission

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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