🔹 Job Title: Vice President – Far East Marketing
🔹 Company: Wynn Resorts
🔹 Location: Las Vegas, Nevada, United States
🔹 Job Type: Full-time
🔹 Category: Hospitality
🔹 Date Posted: May 21, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a high level of customer service, interpersonal, and communication skills, as well as the ability to work independently and make real-time decisions to maximize guest service experience.
✅ Develop one-on-one relationships with high-end casino guests and provide exceptional service to cultivate and build/maintain player relationships
✅ Actively work player database and network to drive business for the Far East segment
✅ Work as a part of a team to grow the revenue and income managed by the Casino Marketing teams
✅ Host guests on the Casino/Hotel floor
✅ Provide immediate response to guest requests to include email, phone, and text message
✅ Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate
✅ Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions, and programs along with benefits and privileges of using a Wynn Rewards card
✅ Strategically plan in-market events and trips to drive business in key Far East markets
✅ Arrange reservations, transportation, and accommodations for guests and input into all appropriate computer systems
✅ Use sound judgment and make decisions in accordance with established comp and expense guidelines
✅ Confirm all room bookings, restaurant reservations, credit lines, and any preparation required for guest arrivals
✅ Handle confidential files, materials, correspondence, and related documents
✅ Support player development and casino events
✅ Review and process expense reports
✅ Perform other related duties as required
ASSUMPTION: This role requires a high level of customer service, interpersonal, and communication skills, as well as the ability to work independently and make real-time decisions to maximize guest service experience.
Education: High school diploma
Experience: Three (3) years of previous experience in casino, hospitality, telemarketing, or other customer service environment
Required Skills:
Preferred Skills:
ASSUMPTION: Fluency in Chinese is crucial for this role due to the focus on the Far East market. Proficiency in Microsoft 365 Suite is also essential for effective communication and task management.
Salary Range: $120,000 - $160,000 per year (Estimated based on industry standards for a Vice President role in the Hospitality sector with 2-5 years of experience)
Benefits:
Working Hours: Full-time, with flexible scheduling including weekends, nights, and holidays
ASSUMPTION: The salary range is estimated based on industry standards for a Vice President role in the Hospitality sector with 2-5 years of experience. Benefits are typical for the Hospitality industry and may vary based on the company's specific benefits package.
Industry: Hospitality, specifically casino and resort management
Company Size: 10,001+ employees
Founded: 2005 (Wynn Resorts, Limited)
Company Description:
Company Specialties:
Company Website: http://wynnresorts.com/
ASSUMPTION: Wynn Resorts is a well-established company in the Hospitality industry, known for its luxury resorts and casinos. This role is focused on the Far East market, which is a significant part of the company's business.
Career Level: Mid-level management (Vice President)
Reporting Structure: This role reports directly to the Senior Vice President of Marketing
Work Arrangement: On-site, full-time, with flexible scheduling including weekends, nights, and holidays
Growth Opportunities:
ASSUMPTION: This role offers opportunities for career growth within the company, as well as the chance to gain experience in international business development and marketing.
Office Type: Luxury casino and resort
Office Location(s): Las Vegas, Nevada, United States
Geographic Context:
Work Schedule: Full-time, with flexible scheduling including weekends, nights, and holidays
ASSUMPTION: The work environment is fast-paced and dynamic, with a focus on providing exceptional guest service and experiences. The Las Vegas location offers a vibrant and diverse cultural scene, as well as a variety of dining and entertainment options.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Communication Skills, Interpersonal Skills, Time Management, Organizational Skills, Detail Oriented, Decision Making, Proactive Service, Problem Solving, Fluency in Chinese, Fluency in English, Microsoft 365 Suite, Telemarketing, Player Development, Event Planning, Guest Relations
ASSUMPTION: The application process for this role is likely to be competitive, as Wynn Resorts is a well-established company in the Hospitality industry. Applicants should highlight their relevant experience and skills, as well as their proficiency in Chinese and English.
ASSUMPTION: Proficiency in Microsoft 365 Suite is required for this role, as it is essential for effective communication and task management. Other tools and technologies may be specific to the company's internal systems and processes.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Wynn Resorts values a customer-focused, collaborative, and adaptable work style. Applicants should be able to demonstrate their ability to provide exceptional service, make real-time decisions, and work effectively within a team.
ASSUMPTION: This role may present challenges in managing high-end guests with specific and sometimes demanding requests, as well as balancing the need to provide exceptional service with the need to maintain efficient and effective operations. Applicants should be prepared to demonstrate their ability to handle these challenges effectively.
ASSUMPTION: This role is unique in its focus on the Far East market and player development for high-end casino guests. Applicants should be prepared to demonstrate their understanding of the specific requirements and challenges of this role.
ASSUMPTION: These sample projects are designed to give applicants an idea of the types of tasks and responsibilities they may encounter in this role. Applicants should be prepared to demonstrate their ability to handle these types of projects effectively.
ASSUMPTION: These key questions are designed to help applicants better understand the company's culture, priorities, and expectations for this role. Applicants should be prepared to ask thoughtful and insightful questions during the interview process.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.