📌 Core Information
🔹 Job Title: Vice President – Far East Marketing
🔹 Company: Wynn Resorts
🔹 Location: Las Vegas, Nevada, United States
🔹 Job Type: Full-time
🔹 Category: Hospitality
🔹 Date Posted: May 21, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Player development and acquisition of new players to grow property player base and increase casino revenues
- Strategic planning and execution of in-market events and trips to drive business in key Far East markets
- Building and maintaining relationships with high-end casino guests through exceptional service
- Collaboration with cross-functional teams to grow revenue and income managed by the Casino Marketing teams
- Fluency in Chinese (Mandarin & Cantonese) and English required
ASSUMPTION: This role requires a strong focus on customer service, sales, and marketing, with a significant emphasis on international business development.
📋 Key Responsibilities
✅ Develop one-on-one relationships with high-end casino guests and provide exceptional service to cultivate and build/maintain player relationships
✅ Actively work player database and network to drive business for the Far East segment
✅ Work as a part of a team to grow the revenue and income managed by the Casino Marketing teams
✅ Host guests on the Casino/Hotel floor
✅ Provide immediate response to guest requests to include email, phone, and text message
✅ Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate
✅ Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Wynn Rewards card
✅ Strategically plan in-market events and trips to drive business in key Far East markets
✅ Arrange reservations, transportation, and accommodations for guests and input into all appropriate computer systems
✅ Use sound judgment and make decisions in accordance with established comp and expense guidelines
✅ Confirm all room bookings, restaurant reservations, credit lines, and any preparation required for guest arrivals
✅ Handle confidential files, materials, correspondence, and related documents
✅ Support player development and casino events
✅ Review and process expense reports
✅ Perform other related duties as required
ASSUMPTION: This role requires a high level of multitasking, strong organizational skills, and the ability to work effectively in a fast-paced environment.
🎯 Required Qualifications
Education: High school diploma
Experience: Three (3) years of previous experience in casino, hospitality, telemarketing or other customer service environment
Required Skills:
- Outstanding customer service and communication skills
- Ability to think independently in making real-time decisions to maximize guest service experience
- Highly organized, self-motivated and detail oriented
- Possess sharply honed interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions
- Effective time management skills and ability to perform multiple tasks simultaneously
- Intermediate to advanced proficiency in Microsoft 365 Suite, specifically Teams, Outlook, Word, and Excel
- Must always present a well-groomed, professional appearance
Preferred Skills:
- Additional education or related sales and marketing training
Language Skills:
- Fluency in Chinese (Mandarin & Cantonese is preferred) and English required. Ability to read, analyze, and interpret documents, such as policy and procedure manuals, instructions, emails and other related documents. Ability to respond to common inquiries from other employees or guests. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
ASSUMPTION: Fluency in Chinese is crucial for this role due to the focus on Far East marketing and the need to communicate effectively with international guests.
💰 Compensation & Benefits
Salary Range: $120,000 - $160,000 per year (Based on industry standards for a Vice President role in the hospitality sector with 2-5 years of experience)
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee discounts on hotel rooms, shows, and dining
- Growth and development opportunities
Working Hours: Full-time position with varied days and times, including weekends, nights, and holidays
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality, specifically luxury resorts and casinos
Company Size: 10,001+ employees
Founded: 2005 (Wynn Resorts, Limited)
Company Description:
- Wynn Resorts, Limited is traded on the Nasdaq Global Select Market under the ticker symbol WYNN and is part of the S&P 500 Index
- Wynn Resorts owns and operates Wynn Las Vegas, Encore Boston Harbor, Wynn Macau, and Wynn Palace, Cotai
- Wynn Resorts holds more Forbes Travel Guide Five Stars than any other independent hotel company in the world
Company Specialties:
- Luxury resorts and casinos
- High-end hospitality services
- International business development
Company Website: http://wynnresorts.com/
ASSUMPTION: Wynn Resorts is a well-established company in the hospitality industry, known for its luxury resorts and exceptional customer service.
📊 Role Analysis
Career Level: Mid-level management (Vice President)
Reporting Structure: This role reports directly to the Senior Vice President of Marketing
Work Arrangement: On-site, full-time position with varied hours, including weekends, nights, and holidays
Growth Opportunities:
- Potential advancement to Senior Vice President or other executive roles within the company
- Expansion of responsibilities as the company grows and enters new markets
- Opportunities to work on high-profile projects and events
ASSUMPTION: This role offers significant growth potential within the company, as Wynn Resorts continues to expand its global presence.
🌍 Location & Work Environment
Office Type: Luxury casino resort
Office Location(s): Wynn Las Vegas, 3131 S Las Vegas Blvd, Las Vegas, Nevada, US
Geographic Context:
- Las Vegas is a major destination for international tourists, with a significant Far East market
- The city offers a vibrant nightlife, entertainment, and dining scene
- Las Vegas has a desert climate, with hot summers and mild winters
Work Schedule: Full-time position with varied days and times, including weekends, nights, and holidays. The role may require travel to key Far East markets
ASSUMPTION: The work environment is fast-paced, dynamic, and focused on providing exceptional customer service to high-end guests.
💼 Interview & Application Insights
Typical Process:
- Phone or video screening to assess communication skills and cultural fit
- In-person or virtual interview with the hiring manager to discuss the role, responsibilities, and qualifications
- Final interview with senior leadership to evaluate fit for the company and team
Key Assessment Areas:
- Customer service and communication skills
- Sales and marketing acumen
- Language proficiency in Chinese and English
- Problem-solving and decision-making abilities
Application Tips:
- Highlight relevant experience in casino, hospitality, telemarketing, or customer service environments
- Demonstrate proficiency in Microsoft 365 Suite and other relevant software
- Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications
- Prepare examples of successful player development strategies and events
ATS Keywords: Player development, customer service, sales, marketing, Far East, Chinese, English, event planning, telemarketing, guest relations
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on assessing communication skills, cultural fit, and relevant experience.
🛠️ Tools & Technologies
- Microsoft 365 Suite (Teams, Outlook, Word, Excel)
- Player tracking and database systems
- Reservation and event planning software
- Communication tools (email, phone, text message)
ASSUMPTION: The tools and technologies required for this role are primarily focused on communication, event planning, and player tracking.
👔 Cultural Fit Considerations
Company Values:
- Exceptional customer service
- Integrity and professionalism
- Teamwork and collaboration
- Continuous improvement
Work Style:
- Fast-paced and dynamic
- Focused on providing exceptional customer service
- Collaborative and team-oriented
- Adaptable and flexible
Self-Assessment Questions:
- Do you have a passion for providing exceptional customer service and building relationships with high-end guests?
- Are you comfortable working in a fast-paced, dynamic environment with varied hours?
- Do you possess strong communication skills in both Chinese and English?
- Are you able to think independently and make real-time decisions to maximize guest service experience?
ASSUMPTION: Wynn Resorts values employees who are dedicated to providing exceptional customer service, possess strong communication skills, and are adaptable and flexible in a fast-paced environment.
⚠️ Potential Challenges
- Managing the expectations of high-end guests in a fast-paced environment
- Balancing multiple tasks and responsibilities simultaneously
- Adapting to varied work hours, including weekends, nights, and holidays
- Traveling to key Far East markets for in-market events and trips
ASSUMPTION: This role may present challenges related to managing guest expectations, balancing multiple responsibilities, and adapting to varied work hours and travel requirements.
📈 Similar Roles Comparison
- This role is unique in its focus on Far East marketing and player development for a luxury casino resort
- Similar roles in the hospitality industry may include Director of Marketing, Casino Marketing Manager, or Guest Relations Manager
- Career path for this role may lead to Senior Vice President or other executive positions within the company
ASSUMPTION: While this role shares similarities with other marketing and guest relations positions in the hospitality industry, its focus on Far East marketing and player development makes it unique.
📝 Sample Projects
- Developing and executing a marketing campaign to attract new players from key Far East markets
- Planning and coordinating an in-market event or trip to drive business in a specific Far East region
- Analyzing player data to identify trends and opportunities for targeted marketing efforts
ASSUMPTION: Sample projects for this role would involve strategic planning, event coordination, and data analysis to drive business growth and player development.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role collaborate with other departments and teams within the company?
- What opportunities are there for professional growth and development within the company?
- How does the company support employees in maintaining a healthy work-life balance, given the varied work hours?
- What are the most challenging aspects of this role, and how has the company supported previous incumbents in overcoming these challenges?
ASSUMPTION: These interview questions are designed to assess the role's priorities, collaboration, growth opportunities, work-life balance, and potential challenges.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications
- Prepare examples of successful player development strategies and events
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
