🔹 Job Title: Vice President of Account Management
🔹 Company: Interface AI
🔹 Location: United States (Remote)
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: April 15, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote (Solely)
Key aspects of this role include:
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and a deep understanding of SaaS metrics to drive success in a fast-paced, growing environment.
✅ Lead the post-sales lifecycle, ensuring a seamless transition from sales to onboarding and accelerating time-to-value
✅ Develop and execute an integrated account management strategy aligned with company growth goals, focusing on customer outcomes and value realization
✅ Create and implement structured playbooks for onboarding, adoption, renewal, and expansion, as well as handling escalated accounts
✅ Identify and capitalize on opportunities to drive customer value, ensuring our solutions deliver measurable business impact
✅ Build and optimize frameworks that improve customer adoption, engagement, and account lifetime value
✅ Establish best-in-class processes to enhance operational efficiency and ensure scalable growth
✅ Develop and implement customer health metrics, predictive analytics, and risk models to proactively manage churn and drive deeper engagement
✅ Leverage data insights and customer feedback to continuously improve the customer journey
✅ Partner closely with Sales to develop and execute upsell and cross-sell strategies aligned with customer goals
✅ Build trusted, strategic relationships with key accounts to ensure ongoing success and long-term loyalty
✅ Oversee account planning and renewal strategies in partnership with the Account Management team, driving contract expansions and high retention rates
✅ Build, scale, and mentor a high-performing team of Account Managers dedicated to delivering value
✅ Foster a culture of ownership and excellence, with clearly defined KPIs and performance benchmarks
✅ Provide ongoing coaching, training, and development to support team growth and account impact
✅ Serve as the voice of the clients internally, ensuring feedback informs product and service innovation
✅ Establish executive sponsor relationships with key accounts, acting as a trusted advisor
✅ Collaborate with internal stakeholders to deliver tailored solutions that align with client goals and business needs
✅ Drive thought leadership and elevate the customer voice through engagement programs, case studies, and testimonials
✅ Implement and continuously optimize tools and processes for account and success management, including Salesforce and analytics platforms
✅ Standardize reporting across account health scores, satisfaction metrics (e.g., NPS, CSAT), and engagement trends
✅ Refine and scale operational strategies to maximize efficiency and impact across teams
✅ Work closely with Product and Engineering to prioritize roadmap features informed by customer needs
✅ Partner with Marketing to craft compelling customer narratives and success stories
✅ Align closely with Sales to ensure smooth handoffs and unified customer value strategies
ASSUMPTION: This role requires a strong understanding of customer success principles, a data-driven approach, and the ability to balance strategic thinking with hands-on execution.
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 10+ years of experience in Account Management, Customer Success, or related roles, with 5+ years in leadership positions
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates with experience in the FinTech industry and a strong understanding of AI technologies will have a competitive advantage in this role.
Salary Range: $180,000 - $250,000 (USD) per year
Benefits:
Working Hours: Full-time (40 hours/week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the United States. Exact compensation may vary based on skills and location.
Industry: Software Development, specializing in AI-powered solutions for community banks and credit unions
Company Size: 51-200 employees (Mid-sized company)
Founded: 2019 (4 years ago)
Company Description:
Company Specialties:
Company Website: https://www.interface.ai/
ASSUMPTION: Interface AI is a growing company with a strong focus on innovation and customer success, making it an attractive place for professionals looking to make a significant impact in the AI space.
Career Level: Executive (VP) level role with significant strategic and operational responsibilities
Reporting Structure: This role reports directly to the CEO and is responsible for leading and managing the Account Management team
Work Arrangement: Remote (Solely), with the flexibility to work from anywhere in the United States
Growth Opportunities:
ASSUMPTION: This role offers significant growth potential for the right candidate, with the opportunity to make a substantial impact on the company's success.
Office Type: Remote (No physical office)
Office Location(s): United States (Remote)
Geographic Context:
Work Schedule: Full-time (40 hours/week) with flexible hours and the ability to work asynchronously
ASSUMPTION: Working remotely requires strong self-motivation, time management skills, and the ability to collaborate effectively with team members in different time zones.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Account Management, Customer Success, SaaS, FinTech, Strategic Planning, Team Leadership, Customer Engagement, Data Analysis, Executive Communication
ASSUMPTION: Interface AI uses an Applicant Tracking System (ATS) to manage job applications, and including relevant keywords in your resume can help your application stand out.
ASSUMPTION: Familiarity with these tools and technologies is beneficial but not always required. Interface AI provides training and support to help employees develop the skills they need to succeed.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Interface AI values candidates who are a strong cultural fit and align with the company's values and work style.
ASSUMPTION: These challenges require strong leadership, adaptability, and a customer-centric mindset to overcome.
ASSUMPTION: This role offers a unique blend of strategic, operational, and customer-facing responsibilities, making it an attractive choice for candidates looking to make a significant impact in the AI space.
ASSUMPTION: These projects demonstrate the strategic, operational, and customer-facing aspects of the role and the impact it can have on the company's success.
ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and the company, and can help you better understand the opportunities and challenges that lie ahead.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.