📌 Core Information
🔹 Job Title: Vice President of Account Management - (Remote - US)
🔹 Company: Jobgether
🔹 Location: United States (Remote)
🔹 Job Type: Full-Time
🔹 Category: Account Management, Customer Success
🔹 Date Posted: April 17, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote-First
🚀 Job Overview
Key aspects of this role include:
- Leading and scaling a high-impact account management team
- Driving retention, maximizing lifetime value, and turning satisfied clients into advocates
- Collaborating cross-functionally with Sales, Product, and Marketing to align client outcomes with business goals
- Mentoring and growing a team of Account Managers, fostering a culture of ownership
- Championing customer advocacy through success stories, case studies, and executive-level engagement
ASSUMPTION: This role requires a strategic balance of leadership, operational excellence, and customer-centric mindset to drive measurable business impact.
📋 Key Responsibilities
✅ Lead the overall post-sales journey, ensuring smooth transitions from Sales to Account Management with a focus on value realization.
✅ Develop and execute strategic frameworks for onboarding, engagement, renewals, and account expansion.
✅ Build predictive models and health metrics to drive proactive customer management and retention.
✅ Partner cross-functionally with Sales, Product, and Marketing to align client outcomes with business goals.
✅ Mentor, grow, and manage a high-performing team of Account Managers, setting clear KPIs and fostering a culture of ownership.
✅ Champion customer advocacy through success stories, case studies, and executive-level engagement.
✅ Drive operational efficiency through optimized tools, processes, and standardized reporting.
ASSUMPTION: This role involves a high degree of strategic planning, team leadership, and customer-centric decision-making.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 10+ years of experience in Account Management or Customer Success, including 5+ years in leadership roles
Required Skills:
- Proven track record of building and scaling account teams in SaaS environments, ideally within FinTech
- Strong understanding of SaaS metrics (NRR, churn, LTV) and experience working with enterprise accounts
- Ability to engage and align with executive stakeholders both internally and externally
- Analytical mindset with a strategic approach to data-driven decision-making
- Experience with Salesforce and customer analytics platforms
- Background in AI-powered platforms or customer experience solutions is a plus
- Exceptional communication, presentation, and team development skills
Preferred Skills:
- Experience in a remote-first work environment
- Familiarity with AI-driven job matching platforms
ASSUMPTION: Given the remote nature of the role, strong communication and leadership skills are crucial for success.
💰 Compensation & Benefits
Salary Range: $180,000 - $250,000 (commensurate with experience and location)
Benefits:
- Comprehensive Medical, Dental, and Vision insurance
- Generous PTO and holiday policy
- Life insurance coverage
Working Hours: Full-time, flexible hours with a focus on outcomes and results
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the United States.
📌 Applicant Insights
🔍 Company Context
Industry: Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
Company Size: 11-50 employees, which means a dynamic, agile work environment with ample opportunities for growth and impact.
Founded: 2020, with a mission to revolutionize work by helping job seekers find their dream remote jobs.
Company Description:
- Jobgether focuses on hybrid, remote, and asynchronous jobs, prioritizing flexibility and work-life balance
- The company uses AI to match job seekers with relevant opportunities, streamlining the hiring process
- Jobgether is committed to helping job seekers find their dream remote jobs, regardless of location
Company Specialties:
- AI-driven job matching
- Talent acquisition for remote and hybrid roles
- Partnering with companies worldwide to connect top talent with opportunities
Company Website: www.jobgether.com
ASSUMPTION: Jobgether's focus on AI-driven job matching and remote work opportunities makes it an attractive choice for tech-savvy, flexible professionals.
📊 Role Analysis
Career Level: Executive/Leadership
Reporting Structure: This role reports directly to the C-level executive overseeing client success and will have a team of Account Managers reporting to them.
Work Arrangement: Remote-first, with a focus on outcomes and results rather than hours worked.
Growth Opportunities:
- Expanding the account management team and taking on additional responsibilities as the company grows
- Potential career progression into a Chief Customer Officer or similar executive role
- Opportunities to influence the company's AI-driven job matching platform and processes
ASSUMPTION: This role offers significant growth potential as Jobgether continues to expand its client base and refine its AI-driven job matching platform.
🌍 Location & Work Environment
Office Type: Remote-first, with no physical office requirement
Office Location(s): N/A (remote work environment)
Geographic Context:
- The United States has a diverse and vibrant job market, with numerous opportunities for remote work
- Jobgether's remote-first culture allows for flexibility in work hours and location
- Applicants should be comfortable working independently and managing their time effectively in a remote setting
Work Schedule: Full-time, with a focus on outcomes and results rather than hours worked
ASSUMPTION: Applicants should be self-motivated, organized, and capable of managing their time effectively in a remote work environment.
💼 Interview & Application Insights
Typical Process:
- Initial resume screening by Jobgether's AI-driven platform
- Phone or video call with a member of the hiring team to discuss qualifications and fit
- In-depth interview with the hiring manager or a panel of stakeholders to assess skills and cultural fit
- Final interview with the C-level executive overseeing client success
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Leadership and team management abilities
- Customer-centric mindset and communication skills
- Technical proficiency with Salesforce and customer analytics platforms
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience in account management, customer success, and leadership
- Demonstrate your understanding of SaaS metrics and data-driven decision-making in your application materials
- Showcase your ability to engage and align with executive stakeholders in your interview responses
ATS Keywords: Account Management, Customer Success, Leadership, SaaS, FinTech, Data-Driven Decision-Making, Salesforce, Customer Analytics, Team Development, Operational Efficiency, Customer Advocacy, Predictive Models, Health Metrics, Strategic Vision, Engagement, Renewals
ASSUMPTION: Applicants should focus on demonstrating their strategic thinking, leadership skills, and customer-centric mindset throughout the application process.
🛠️ Tools & Technologies
- Salesforce
- Customer analytics platforms (e.g., Mixpanel, Amplitude)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: Applicants should have experience with Salesforce and customer analytics platforms, as well as a willingness to learn and adapt to new tools as needed.
👔 Cultural Fit Considerations
Company Values:
- Innovation: Embracing change and continuous improvement
- Customer-centricity: Putting customers first in all decisions and actions
- Collaboration: Working together to achieve common goals and drive success
Work Style:
- Remote-first: Comfortable working independently and managing time effectively in a remote setting
- Flexible: Adaptable and open to change in a dynamic, growing environment
- Data-driven: Comfortable using data to inform decisions and drive results
Self-Assessment Questions:
- How do you demonstrate innovation and adaptability in your current role?
- Can you provide an example of a time when you put customers first and drove meaningful results?
- How do you collaborate effectively with remote teams and stakeholders?
ASSUMPTION: Applicants should be comfortable working in a remote, dynamic, and data-driven environment, with a strong focus on customer-centricity and collaboration.
⚠️ Potential Challenges
- Managing a remote team and ensuring consistent communication and engagement
- Balancing strategic planning and execution with day-to-day account management tasks
- Adapting to a dynamic, growing environment with evolving priorities and responsibilities
- Managing client expectations and ensuring customer satisfaction in a remote work environment
ASSUMPTION: Applicants should be comfortable working in a remote, dynamic, and fast-paced environment, with a strong ability to adapt and manage change.
📈 Similar Roles Comparison
- Unlike traditional account management roles, this position focuses on post-sales customer lifecycle and value realization, rather than new business development
- This role requires a strong understanding of SaaS metrics and data-driven decision-making, making it well-suited for candidates with experience in the SaaS industry or similar environments
- As an executive/leadership role, this position offers significant growth potential and the opportunity to influence the company's AI-driven job matching platform and processes
ASSUMPTION: Applicants should consider the unique aspects of this role and how it differs from traditional account management positions, as well as the growth opportunities it offers.
📝 Sample Projects
- Developing and implementing a strategic framework for onboarding, engagement, renewals, and account expansion for a key enterprise client
- Building predictive models and health metrics to proactively manage customer retention and identify at-risk accounts
- Championing customer advocacy through success stories, case studies, and executive-level engagement, resulting in a significant increase in customer satisfaction and net promoter scores
ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects and how they have driven measurable results in previous roles.
❓ Key Questions to Ask During Interview
- How does Jobgether's AI-driven job matching platform differentiate itself from other talent acquisition solutions?
- Can you describe the current structure of the account management team and how this role would fit within it?
- How does Jobgether support the professional development and growth of its employees, particularly in leadership roles?
- What are the key priorities for this role in the first 90 days, and how will success be measured?
- How does Jobgether foster a remote-first culture and ensure effective communication and collaboration among team members?
ASSUMPTION: Applicants should focus on asking questions that demonstrate their interest in the company, the role, and the opportunity for growth and impact.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience in account management, customer success, and leadership
- Prepare for interview questions that assess your strategic thinking, leadership skills, and customer-centric mindset
- Follow up with the hiring team within one week of submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
