📌 Core Information
🔹 Job Title: Vice President, Partnerships and Account Management
🔹 Company: Kooth
🔹 Location: Remote - US - Chicago, IL
🔹 Job Type: Full-Time, Remote (Central or Eastern Time Zones)
🔹 Category: Healthcare IT Solutions
🔹 Date Posted: 2025-04-14
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote (Central or Eastern Time Zones)
🚀 Job Overview
Key aspects of this role include:
- Strategic leadership in driving growth through high-impact partnerships
- Ensuring exceptional client relationships and account management
- Cross-functional collaboration with product, marketing, data analytics, and sales teams
- Mentoring and scaling a high-performing partnerships and account management team
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and experience in partnerships and account management within the healthcare IT industry.
📋 Key Responsibilities
✅ Develop and execute a comprehensive partnerships strategy to educate, secure awareness, secure advocates, and seek potential areas for collaboration within all areas of the ecosystem
✅ Identify, evaluate, negotiate, and establish strategic partnerships with key industry players to drive business growth
✅ Foster long-term relationships with partners to maximize value and collaboration
✅ Lead and mentor the account management team to deliver best-in-class client experience and drive account growth
✅ Develop strategies to improve customer retention, upsell opportunities, and overall satisfaction
✅ Establish and refine key account management processes to ensure seamless onboarding and continued engagement
✅ Serve as a key thought leader and ambassador for the company in external partnerships and industry events
ASSUMPTION: This role requires a balance of strategic thinking, relationship-building, and team management skills to succeed in both partnerships and account management aspects.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (MBA preferred)
Experience: 10+ years of Healthcare IT solutions experience in partnerships, business development, and/or account management, with at least 5 years in a leadership role. Preferred domain experience in behavioral healthcare.
Required Skills:
- Proven track record of successfully establishing and managing strategic partnerships across multiple areas of the behavioral health ecosystem that drive revenue
- Strong leadership and team management skills with experience scaling teams
- Exceptional negotiation, communication, and relationship-building skills
- Data-driven approach to measuring success and making informed decisions
- Experience managing large strategic accounts and partnerships in one or more of the following domains: Public Sector, Payer, K12 or Higher ED
- Ability to travel, approximately 30% of time
Preferred Skills:
- Experience in youth mental health
ASSUMPTION: Given the strategic nature of this role, candidates should have a proven track record in driving growth through partnerships and account management in the healthcare IT industry.
💰 Compensation & Benefits
Salary Range: $170,000 - $200,000 USD per year, plus bonus, employee equity program, and benefits
Benefits:
- Excellent Medical, Dental, and Vision Benefits
- Prescription Drug Coverage
- Generous Paid Time Off
- 8 Paid Holidays Plus Two, ½ Day Holidays
- 401(K) Retirement Plan
- Employee Equity Program
Working Hours: Full-time, with flexibility for remote work
ASSUMPTION: The salary range provided is based on the company's stated compensation and industry standards for similar roles in the healthcare IT sector.
📌 Applicant Insights
🔍 Company Context
Industry: Mental Health Care
Company Size: 201-500 employees
Founded: Not specified
Company Description:
- Kooth creates easy-to-access online mental health services, offering free, safe, and anonymous support
- Committed to providing effective personalized digital mental health care available to all
- Focuses on early intervention, empowering young people (13-25 years old) to overcome challenges and lead fulfilling lives
Company Specialties:
- Mental Health Services
- Digital Health Solutions
- Youth Mental Health
Company Website: koothplc.com
ASSUMPTION: Kooth is a growing company in the mental health care industry, focusing on digital solutions for youth mental health.
📊 Role Analysis
Career Level: Executive/Management
Reporting Structure: This role reports directly to the CEO and oversees the partnerships and account management teams
Work Arrangement: Remote, with approximately 30% travel required
Growth Opportunities:
- Potential to grow and scale the partnerships and account management teams
- Opportunity to shape the company's strategic direction in partnerships and account management
- Potential for career advancement within the company as it grows
ASSUMPTION: This role offers significant growth opportunities, both in terms of team expansion and career advancement within the company.
🌍 Location & Work Environment
Office Type: Remote, with occasional travel required
Office Location(s): Chicago, IL (remote work allows for flexibility in location)
Geographic Context:
- Chicago, IL is a major city in the Midwest, offering a diverse range of cultural, recreational, and professional opportunities
- The remote work arrangement allows for flexibility in location, with a focus on Central or Eastern Time Zones
- The company has multiple office locations across the United States and the United Kingdom
Work Schedule: Full-time, with flexibility for remote work
ASSUMPTION: The remote work arrangement offers flexibility for candidates, with a focus on Central or Eastern Time Zones for effective communication and collaboration.
💼 Interview & Application Insights
Typical Process:
- Initial phone or video screen to assess cultural fit and basic qualifications
- In-depth behavioral interviews to evaluate skills and experiences related to partnerships and account management
- Final interviews with key stakeholders, including the CEO
Key Assessment Areas:
- Strategic thinking and business acumen
- Relationship-building and negotiation skills
- Leadership and team management abilities
- Data-driven decision-making and analytical skills
- Adaptability and ability to thrive in a fast-paced environment
Application Tips:
- Highlight specific examples of successful partnerships and account management strategies in your resume and cover letter
- Demonstrate your understanding of the mental health care industry and Kooth's mission in your application materials
- Prepare questions that showcase your interest in the role and the company
ATS Keywords: Partnerships, Account Management, Strategic Planning, Leadership, Team Management, Negotiation, Relationship Building, Data Analysis, Behavioral Health, Mental Health Care, Youth Mental Health
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on strategic thinking, leadership, and industry-specific experience.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Data analysis tools (e.g., Excel, Google Analytics)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and processes.
👔 Cultural Fit Considerations
Company Values:
- Alongside You: Committed to being present and supportive in all interactions
- Flexible: Adaptable and responsive to change
- Compassionate: Caring and empathetic in all actions
- Committed: Dedicated to the mission and vision of the company
- Safe: Prioritizing the safety and well-being of all individuals
Work Style:
- Collaborative: Working closely with cross-functional teams to achieve common goals
- Adaptable: Embracing change and responding to new challenges
- Data-driven: Making informed decisions based on data and analytics
Self-Assessment Questions:
- How do you embody the value of 'Alongside You' in your leadership style?
- Describe a time when you had to adapt to a significant change in your work environment. How did you approach this situation?
- How do you ensure that your team's work aligns with the company's mission and values?
ASSUMPTION: Kooth values a culture of care, collaboration, and adaptability, with a strong commitment to its mission and values.
⚠️ Potential Challenges
- Managing a remote team and ensuring effective communication and collaboration
- Balancing the strategic focus on partnerships with the tactical aspects of account management
- Navigating the complexities of the mental health care industry and building strategic partnerships
- Adapting to the company's growth and evolving priorities
ASSUMPTION: This role presents both strategic and tactical challenges, requiring strong leadership, adaptability, and a strategic mindset.
📈 Similar Roles Comparison
- This role is unique in its focus on both partnerships and account management within the mental health care industry
- Compared to traditional account management roles, this position requires a stronger focus on strategic partnerships and external relationships
- Career progression in this role could lead to senior leadership or executive positions within the company or the broader mental health care industry
ASSUMPTION: This role offers a unique blend of strategic and tactical responsibilities, with significant growth potential within the company and the industry.
📝 Sample Projects
- Developing and executing a comprehensive partnerships strategy to drive business growth
- Negotiating and establishing a strategic partnership with a major healthcare provider or payer
- Implementing a new account management process to improve customer retention and satisfaction
ASSUMPTION: These sample projects illustrate the strategic and tactical aspects of the role, requiring strong leadership, negotiation, and project management skills.
❓ Key Questions to Ask During Interview
- How does Kooth differentiate itself from other mental health care providers in the digital space?
- What are the key priorities for this role in the first 90 days?
- How does Kooth support the professional development and growth of its employees?
- What are the most significant challenges facing the mental health care industry, and how is Kooth positioned to address them?
- How does Kooth measure the success of its partnerships and account management strategies?
ASSUMPTION: These questions demonstrate your interest in the role, the company, and the industry, while also providing valuable insights into the position's priorities and challenges.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your experience and skills in partnerships, account management, and leadership
- Prepare for behavioral interviews by reflecting on your past experiences and accomplishments in these areas
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
