📌 Core Information
🔹 Job Title: Video Product Specialist
🔹 Company: Topaz Labs
🔹 Location: Dallas, TX
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: June 18, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Assisting customers in succeeding with Topaz Video AI through support and documentation creation
- Proactively identifying and implementing improvements to enhance the customer experience
- Gaining a comprehensive understanding of a high-growth tech product and its development process
- Potential for growth into higher-leverage roles in product, marketing, or customer operations
ASSUMPTION: This role is ideal for candidates with a background in videography, editing, design, or art, who are eager to apply their skills in a customer-facing and product development context.
📋 Key Responsibilities
✅ Help customers succeed with Topaz Video AI by answering questions and creating tutorials, videos, and other documentation
✅ Proactively identify opportunities to improve the customer experience and own the process of implementing them
✅ Collaborate cross-functionally with the team to ensure customer needs are met and feedback is incorporated into product development
ASSUMPTION: This role requires strong communication skills, a customer-centric mindset, and the ability to work independently and proactively.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., digital media, communications, or a related discipline) or equivalent experience
Experience: 0-2 years of experience in customer support, content creation, or a related role
Required Skills:
- Excellent written and verbal communication skills
- Strong proficiency in video editing and a solid understanding of video software
- Ability to think from first principles and focus on core issues
- Proven ability to work independently and proactively
Preferred Skills:
- Experience with Topaz Labs software or similar products
- Familiarity with machine learning and artificial intelligence concepts
- Background in photography, videography, or design
ASSUMPTION: While specific industry experience is not required, a strong portfolio or examples of relevant work may be beneficial for applicants.
💰 Compensation & Benefits
Salary Range: $55,000 - $75,000 per year (based on industry standards for entry-level roles in software development and customer support in Dallas, TX)
Benefits:
- 100% covered medical, dental, and vision insurance for employees
- 15 days of annual PTO plus holidays
- 401k matching
Working Hours: Full-time (40 hours per week), on-site in Dallas, TX
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Topaz Labs operates in the software development industry, focusing on image and video quality enhancement using deep learning technology.
Company Size: Topaz Labs has 51-200 employees, providing a mid-sized company environment with ample opportunities for growth and impact.
Founded: Topaz Labs was founded in 2006, giving it over 15 years of experience in the industry.
Company Description:
- Topaz Labs builds one-click image and video quality software powered by AI, serving over 1 million photographers and designers, including teams at prominent organizations like Apple, Netflix, and NASA.
- The company has achieved remarkable growth, with a 1500% increase in revenue over the last six years and processing over 1 billion images.
- Topaz Labs is known for its world-class team that executes quickly, obsesses about the customer experience, and promotes from within.
Company Specialties:
- Photography software
- Image technology
- Machine learning
- Photo editing
- Post-processing
- Plugins
- Applications
- Software
- Artificial intelligence
- Photo apps
- Deep learning
- Video editing
Company Website: www.topazlabs.com
ASSUMPTION: Topaz Labs is a well-established company with a strong focus on innovation and customer satisfaction, making it an attractive employer for creative professionals seeking to grow in the tech industry.
📊 Role Analysis
Career Level: This role is an entry-level position that offers significant growth potential as the company expands and evolves.
Reporting Structure: The Video Product Specialist will report directly to the Product Manager and collaborate closely with various teams, including customer support, marketing, and product development.
Work Arrangement: This is an on-site, full-time role with the potential for growth into higher-leverage positions within the company.
Growth Opportunities:
- Proven success in this role may lead to opportunities in product management, marketing, or customer operations.
- The company's rapid growth and expansion present numerous internal advancement prospects.
- Working closely with cross-functional teams will provide valuable insights into various aspects of the business.
ASSUMPTION: This role offers a unique opportunity for candidates to gain a comprehensive understanding of a high-growth tech product and its development process, positioning them well for future career advancement.
🌍 Location & Work Environment
Office Type: Topaz Labs has an on-site office in Dallas, TX, where this role will be based.
Office Location(s): 14555 Dallas Pkwy, Dallas, Texas 75254, US
Geographic Context:
- Dallas, TX, is a major metropolitan area with a diverse economy and a thriving tech industry.
- The city offers a range of cultural attractions, entertainment options, and outdoor recreation opportunities.
- Dallas has a humid subtropical climate, with mild winters and hot, humid summers.
Work Schedule: The Video Product Specialist will work a standard full-time schedule, with the possibility of occasional overtime or flexible hours to meet customer needs.
ASSUMPTION: Applicants should be comfortable working in an on-site office environment and be prepared to adapt their schedule as needed to support customers and the team.
💼 Interview & Application Insights
Typical Process:
- Initial phone or video screen to assess communication skills and cultural fit
- Technical assessment or case study to evaluate problem-solving skills and understanding of video editing concepts
- On-site or virtual interview with the hiring manager and relevant team members to discuss the role, responsibilities, and company culture
- Final decision and offer
Key Assessment Areas:
- Communication skills and ability to explain complex concepts clearly
- Video editing proficiency and understanding of relevant software
- Problem-solving skills and ability to think from first principles
- Customer-centric mindset and ability to proactively identify improvement opportunities
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences, such as customer support, content creation, or video editing
- Include a portfolio or examples of your video editing work to demonstrate your proficiency
- Prepare thoughtful questions about the role, the team, and the company to ask during the interview
ATS Keywords: Video editing, customer support, documentation, writing, proactive improvement, first principles thinking, Topaz Video AI
ASSUMPTION: Applicants should focus on demonstrating their strong communication skills, customer-centric mindset, and video editing proficiency throughout the application and interview process.
🛠️ Tools & Technologies
- Topaz Video AI
- Video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, or similar)
- Documentation and knowledge base platforms (e.g., Zendesk, Help Scout, or similar)
- Project management tools (e.g., Asana, Trello, or similar)
ASSUMPTION: Applicants should be comfortable learning and using new tools and technologies as needed to perform their job effectively.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric focus
- Quick execution and continuous improvement
- Promotion from within and employee development
- Obsession with the customer experience
Work Style:
- Independent and proactive
- Collaborative and team-oriented
- Adaptable and flexible
- Customer-focused and results-driven
Self-Assessment Questions:
- Do you have a strong work ethic and a customer-centric mindset?
- Are you comfortable working independently and proactively identifying improvement opportunities?
- Do you thrive in a collaborative, fast-paced environment and enjoy working with cross-functional teams?
ASSUMPTION: Applicants should carefully consider their fit with Topaz Labs' company values and work style, as these factors are essential for success in this role.
⚠️ Potential Challenges
- Handling customer inquiries and issues that may be complex or difficult to resolve
- Keeping up with the rapid growth and evolution of the company and its products
- Adapting to a fast-paced, dynamic work environment with changing priorities and deadlines
- Balancing the demands of customer support and documentation creation with product improvement initiatives
ASSUMPTION: Applicants should be prepared to face these challenges head-on and demonstrate their ability to adapt, learn, and grow in a rapidly evolving environment.
📈 Similar Roles Comparison
- Unlike traditional customer support roles, this position offers significant growth potential and exposure to various aspects of the business
- While the role focuses on video editing and customer support, it also involves product development and improvement, making it unique within the industry
- As an entry-level position, this role provides an excellent opportunity for career growth and advancement within the company
ASSUMPTION: Applicants should consider the unique aspects of this role and how it differs from other customer support or video editing positions in the industry.
📝 Sample Projects
- Creating a comprehensive user guide for Topaz Video AI, including step-by-step instructions, screenshots, and video tutorials
- Developing a series of video demonstrations showcasing the features and benefits of Topaz Video AI for various use cases
- Conducting user interviews or surveys to gather feedback and identify areas for product improvement
ASSUMPTION: Applicants should be prepared to work on projects that require strong communication skills, attention to detail, and a customer-centric mindset.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in this role and how it might evolve over time?
- How does the company support the growth and development of its employees, particularly in entry-level positions?
- What are the most significant challenges facing the team or the company as a whole, and how can this role contribute to addressing them?
- How does the company measure the success of this role, and what key performance indicators (KPIs) will I be expected to track and improve?
- What opportunities exist for collaboration and knowledge-sharing with other teams and departments within the company?
ASSUMPTION: Applicants should ask thoughtful, insightful questions that demonstrate their interest in the role and their commitment to understanding the company's goals and culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences, such as customer support, content creation, or video editing
- Prepare a portfolio or examples of your video editing work to demonstrate your proficiency
- Prepare thoughtful questions about the role, the team, and the company to ask during the interview
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
