Video Teller

📌 Core Information

🔹 Job Title: Video Teller

🔹 Company: TEKsystems

🔹 Location: Cincinnati, OH

🔹 Job Type: Temporary

🔹 Category: Customer Service

🔹 Date Posted: July 11, 2025

🔹 Experience Level: Entry Level

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Handling customer inquiries via video from Interactive Teller Machines (ITMs)
• Processing transactions such as deposits, withdrawals, loan payments, and check cashing
• Documenting and notating all transactions appropriately
• Working in a team environment with a focus on customer service and positive body language

ASSUMPTION: This role requires strong communication skills and the ability to multitask, as candidates will be handling multiple customer inquiries per shift.

📋 Key Responsibilities

✅ Handle customer inquiries via video from ITMs, processing transactions such as deposits, withdrawals, loan payments, and check cashing

✅ Document and notate all transactions appropriately after each call

✅ Maintain a positive and professional demeanor while assisting customers

✅ Collaborate with team members to ensure efficient and effective customer service

ASSUMPTION: While this role is primarily customer-facing, there may be opportunities for process improvement and problem-solving as well.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: No specific experience required, but customer service or call center experience is preferred

Required Skills:

• Excellent communication skills
• Strong customer service skills
• Ability to multitask and handle multiple calls simultaneously
• Attention to detail and data entry skills
• Positive body language and vibrant personality

Preferred Skills:

• Previous experience in a call center or customer service role
• Familiarity with banking transactions and processes

ASSUMPTION: While not explicitly stated, candidates should be comfortable working in a cubicle setting and using technology to communicate with customers.

💰 Compensation & Benefits

Salary Range: $18.00 - $18.00 per hour

Benefits:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital insurance
• 401(k) retirement plan
• Life insurance (voluntary life and AD&D for the employee and dependents)
• Short and long-term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, or sick leave)

Working Hours: Full-time, with a typical workweek consisting of 40 hours

ASSUMPTION: The salary range provided is for the Cincinnati, OH area and may vary depending on the candidate's experience and the cost of living in other locations.

📌 Applicant Insights

🔍 Company Context

Industry: TEKsystems is a leading provider of business and technology services, focusing on IT services and IT consulting. They work with a wide range of clients, including 80% of the Fortune 500 companies.

Company Size: TEKsystems has over 10,000 employees worldwide, providing a large and diverse work environment.

Founded: TEKsystems was founded in 1983 and has since grown into a global leader in its industry.

Company Description:

• TEKsystems accelerates business transformation for its customers by providing expertise in strategy, design, execution, and operations.
• The company offers a range of solutions, including IT services, talent services, and real-world application.
• TEKsystems is committed to delivering business outcomes and making positive impacts in global communities.

Company Specialties:

• IT Services
• IT Talent Management Expertise
• Staffing Services
• Digital Services
• Advisory Services
• Co-led Services
• Enterprise Services
• DevOps and Automation
• Risk & Security
• Cloud Enablement and Migration
• Enterprise Applications
• Telecom Design and Implementation
• and Technology Operations

Company Website: TEKsystems

ASSUMPTION: TEKsystems' large size and diverse client base may offer opportunities for career growth and exposure to various industries and technologies.

📊 Role Analysis

Career Level: Entry-level to mid-level, depending on the candidate's experience and skills

Reporting Structure: This role is part of a team of 10, with a focus on handling customer inquiries from ITMs. The team may report to a team lead or manager.

Work Arrangement: This is a fully on-site position, with a typical workweek consisting of 40 hours.

Growth Opportunities:

• As candidates gain experience and demonstrate strong performance, they may have opportunities to take on more responsibilities or move into leadership roles.
• TEKsystems' diverse client base may also offer opportunities to work on various projects and gain exposure to different industries and technologies.

ASSUMPTION: While this role is entry-level, candidates with strong skills and a commitment to customer service may have opportunities for growth and advancement within the company.

🌍 Location & Work Environment

Office Type: TEKsystems' Cincinnati office is a professional and collaborative work environment, with a focus on customer service and teamwork.

Office Location(s): 7437 Race Road, Hanover, MD 21076, US

Geographic Context:

• Cincinnati, OH is a mid-sized city with a diverse economy and a growing job market.
• The cost of living in Cincinnati is generally lower than in larger cities, making it an affordable place to live and work.
• The city offers a range of cultural attractions, including museums, theaters, and sports teams, providing ample opportunities for recreation and entertainment.

Work Schedule: This role has a fixed work schedule, with a typical workweek consisting of 40 hours. The work schedule may vary depending on the client's needs and the team's workload.

ASSUMPTION: While this role is on-site, TEKsystems may offer flexible work arrangements, such as part-time or flexible scheduling, depending on the candidate's needs and the team's workload.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and reference check
• Job offer

Key Assessment Areas:

• Customer service skills
• Communication skills
• Ability to multitask and handle multiple calls simultaneously
• Attention to detail and data entry skills
• Cultural fit and alignment with TEKsystems' values

Application Tips:

• Tailor your resume and cover letter to highlight your customer service skills and any relevant experience in a call center or banking environment.
• Prepare examples of times when you have demonstrated strong communication skills, multitasking, and attention to detail.
• Research TEKsystems and the banking industry to demonstrate your knowledge and enthusiasm for the role.

ATS Keywords: Customer service, call center, banking transactions, data entry, multitasking, attention to detail, positive body language

ASSUMPTION: TEKsystems may use an Applicant Tracking System (ATS) to screen resumes and applications. Including relevant keywords in your resume and cover letter can help ensure that your application is not overlooked.

🛠️ Tools & Technologies

• Interactive Teller Machines (ITMs)
• Customer relationship management (CRM) software
• Data entry and transaction processing software
• Video conferencing tools

ASSUMPTION: While not explicitly stated, candidates should be comfortable using technology and learning new tools as needed.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Innovative
• Collaborative
• Accountable
• Respectful

Work Style:

• Team-oriented
• Customer-focused
• Adaptable and flexible
• Attentive to detail
• Positive and professional demeanor

Self-Assessment Questions:

• Do you have strong customer service skills and a positive attitude?
• Are you comfortable working in a team environment and handling multiple calls simultaneously?
• Do you have a vibrant personality and the ability to maintain a positive demeanor while assisting customers?

ASSUMPTION: TEKsystems values candidates who are customer-focused, innovative, collaborative, accountable, and respectful. Candidates who demonstrate these values and a strong work ethic are likely to be a good fit for the company.

⚠️ Potential Challenges

• Handling a high volume of customer inquiries and maintaining a positive demeanor
• Adapting to new tools and technologies as needed
• Working in a fast-paced and dynamic environment
• Meeting performance metrics and quality standards

ASSUMPTION: While this role offers opportunities for growth and development, it also presents challenges that require strong communication skills, multitasking, and attention to detail.

📈 Similar Roles Comparison

• This role is similar to other customer service or call center positions, but with a focus on handling customer inquiries via video from ITMs.
• Compared to other banking or financial services roles, this position requires strong customer service skills and the ability to multitask.
• Career paths for this role may include advancement to team lead or manager positions, as well as opportunities to work on various projects and gain exposure to different industries and technologies.

ASSUMPTION: While this role is similar to other customer service or call center positions, its focus on handling customer inquiries via video from ITMs makes it unique within the banking and financial services industry.

📝 Sample Projects

• Handling customer inquiries via video from ITMs, processing transactions such as deposits and withdrawals, and documenting and notating all transactions appropriately after each call.
• Collaborating with team members to ensure efficient and effective customer service, including process improvement and problem-solving.
• Assisting customers with loan payments, check cashing, and other banking transactions, while maintaining a positive and professional demeanor.

ASSUMPTION: These sample projects demonstrate the key responsibilities and required skills for this role, including customer service, communication, multitasking, attention to detail, and data entry.

❓ Key Questions to Ask During Interview

• What are the most common customer inquiries, and how can I best assist customers with these issues?
• How does this role fit into the overall team structure, and what opportunities are there for growth and advancement?
• What are the key performance indicators (KPIs) for this role, and how will my performance be measured?
• What training and development opportunities are available for this role, and how can I continue to grow and learn within the company?
• What is the work-life balance like for this role, and how does the company support work-life integration?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the team, and the company, as well as to demonstrate their interest and enthusiasm for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the TEKsystems job portal
• Tailor your resume and cover letter to highlight your customer service skills and any relevant experience in a call center or banking environment.
• Prepare examples of times when you have demonstrated strong communication skills, multitasking, and attention to detail.
• Research TEKsystems and the banking industry to demonstrate your knowledge and enthusiasm for the role.
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.