📌 Core Information
🔹 Job Title: VIP Marketing Specialist
🔹 Company: Cherokee Nation Businesses
🔹 Location: Catoosa, Oklahoma
🔹 Job Type: Full time
🔹 Category: Hospitality & Tourism
🔹 Date Posted: July 7, 2025
🔹 Experience Level: Entry level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Building and maintaining relationships with guests
- Providing exceptional customer service and support
- Coordinating and assisting with promotions and events
- Representing the casino as a friendly and welcoming face
ASSUMPTION: This role requires strong interpersonal skills and a genuine passion for customer service. Previous experience in a similar role or industry is not required but would be beneficial.
📋 Key Responsibilities
✅ Serve as the primary point of contact for guests, answering questions and providing recommendations
✅ Build and maintain relationships with guests, turning strangers into regulars
✅ Assist with the planning and execution of promotions and events
✅ Collaborate with the Casino Host to ensure guest satisfaction and loyalty
✅ Represent Hard Rock Tulsa in a professional and welcoming manner
ASSUMPTION: This role requires a high degree of customer interaction and may involve working evenings, weekends, and holidays as needed.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: 0-2 years of relevant experience (e.g., customer service, hospitality, or similar fields)
Required Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work in a fast-paced, team environment
- Proficient in Microsoft Office Suite
Preferred Skills:
- Experience with CRM software
- Fluency in a second language
ASSUMPTION: While a degree in marketing or a related field is not required, it may be beneficial for career advancement.
💰 Compensation & Benefits
Salary Range: $28,000 - $35,000 per year (based on industry standards for entry-level marketing roles in Oklahoma)
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off (vacation, sick, and holidays)
- Employee discounts at Hard Rock Tulsa
Working Hours: Full-time position with a flexible schedule, including evenings, weekends, and holidays as needed
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Cherokee Nation Businesses operates in the recreational facilities industry, focusing on casino gaming and hospitality services.
Company Size: Small (11 employees)
Founded: Cherokee Nation Businesses was founded in 1998 as a wholly-owned entity of the Cherokee Nation.
Company Description:
- Cherokee Nation Businesses is a diversified company with operations in various sectors, including gaming, hospitality, and real estate.
- The company is committed to providing exceptional customer service and creating memorable experiences for its guests.
- Cherokee Nation Businesses is an equal opportunity employer and values diversity in its workforce.
Company Specialties:
- Casino gaming
- Hospitality and hotel management
- Real estate development and management
Company Website: Cherokee Star Rewards
ASSUMPTION: Cherokee Nation Businesses operates under the guidelines and regulations set forth by the Cherokee Nation and the National Indian Gaming Commission.
📊 Role Analysis
Career Level: Entry level (0-2 years of experience)
Reporting Structure: The VIP Marketing Specialist reports directly to the Casino Host.
Work Arrangement: On-site, with a flexible schedule that may include evenings, weekends, and holidays.
Growth Opportunities:
- Advancement to a Casino Host position
- Expansion into other departments or locations within Cherokee Nation Businesses
- Development of leadership and management skills
ASSUMPTION: This role offers opportunities for career growth and development within the company, as well as the chance to learn and gain experience in the gaming and hospitality industries.
🌍 Location & Work Environment
Office Type: Casino and hotel property
Office Location(s): Hard Rock Tulsa, Catoosa, Oklahoma
Geographic Context:
- Catoosa is a small city located in northeastern Oklahoma, approximately 15 miles east of Tulsa.
- The area offers a mix of urban and rural environments, with easy access to outdoor recreation, cultural attractions, and entertainment options.
- Oklahoma's climate is humid subtropical, with hot, humid summers and cold, dry winters.
Work Schedule: Full-time position with a flexible schedule, including evenings, weekends, and holidays as needed
ASSUMPTION: The work environment may be fast-paced and noisy at times, with a high volume of guests and customers.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening
- In-person interview with the Casino Host and/or other department representatives
- Background check and drug test
- Job offer and onboarding
Key Assessment Areas:
- Customer service skills and experience
- Communication and interpersonal abilities
- Problem-solving and decision-making skills
- Adaptability and teamwork
Application Tips:
- Highlight any relevant experience in customer service, hospitality, or related fields
- Demonstrate your passion for customer service and commitment to guest satisfaction
- Tailor your resume and cover letter to emphasize skills and experiences that align with the key responsibilities of the role
ATS Keywords: Customer Service, Relationship Building, Guest Engagement, Promotions, Event Coordination, Hospitality, Casino, Hard Rock Tulsa
ASSUMPTION: Cherokee Nation Businesses may use an Applicant Tracking System (ATS) to screen and organize job applications. Including relevant keywords in your resume can help your application stand out.
🛠️ Tools & Technologies
- Microsoft Office Suite
- CRM software (if applicable)
- Property management system (if applicable)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the department and property-specific needs.
👔 Cultural Fit Considerations
Company Values:
- Customer focus
- Integrity
- Teamwork
- Innovation
- Excellence
Work Style:
- Fast-paced and dynamic environment
- Collaborative and team-oriented
- Focus on guest satisfaction and loyalty
- Adaptability and flexibility
Self-Assessment Questions:
- Do you have a genuine passion for customer service and creating memorable experiences for guests?
- Are you comfortable working in a fast-paced, team environment with a flexible schedule?
- Do you possess strong communication and interpersonal skills, as well as the ability to build and maintain relationships with guests?
ASSUMPTION: Cherokee Nation Businesses values employees who are committed to providing exceptional customer service, working well in a team, and embracing a fast-paced, dynamic work environment.
⚠️ Potential Challenges
- Working evenings, weekends, and holidays as needed
- Handling difficult or upset guests in a professional and calm manner
- Adapting to a fast-paced, dynamic work environment
- Meeting and exceeding guest expectations consistently
ASSUMPTION: This role may present challenges related to working non-traditional hours, managing guest expectations, and adapting to a fast-paced work environment.
📈 Similar Roles Comparison
- VIP Marketing Specialist vs. Casino Host: The VIP Marketing Specialist focuses more on building relationships and supporting guests, while the Casino Host is responsible for managing VIP accounts and high-roller guests.
- Industry-specific context: The gaming and hospitality industries are highly competitive, with a strong focus on customer service, guest satisfaction, and loyalty.
- Career path comparison: This role offers opportunities for career growth and development within the company, as well as the chance to learn and gain experience in the gaming and hospitality industries.
ASSUMPTION: This role may differ from similar positions in other industries or companies, with a unique focus on guest engagement and relationship building in the gaming and hospitality sectors.
📝 Sample Projects
- Planning and executing a promotional event for a new casino game or attraction
- Developing and implementing a customer loyalty program to increase guest engagement and retention
- Collaborating with the Casino Host to create personalized guest experiences and recommendations
ASSUMPTION: These sample projects are intended to provide insight into the types of tasks and initiatives the VIP Marketing Specialist may be involved in, but the specific projects may vary depending on the property and department needs.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role contribute to the overall success of Hard Rock Tulsa and Cherokee Nation Businesses?
- What opportunities are there for growth and development within the company?
- How does the company support work-life balance for employees with flexible schedules?
- What are the most important qualities and skills for success in this role, according to the Casino Host and other team members?
ASSUMPTION: These interview questions are designed to help applicants better understand the role, the company, and the work environment, as well as to demonstrate their interest and engagement with the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application and resume through the Hard Rock Tulsa careers page
- Tailor your resume and cover letter to highlight your customer service experience and skills
- Prepare for your interview by researching the company, the property, and the gaming and hospitality industries
- Follow up with the hiring manager after your interview to express your appreciation and reiterate your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
