VIP Marketing Specialist

📌 Core Information

🔹 Job Title: VIP Marketing Specialist

🔹 Company: Cherokee Nation Entertainment

🔹 Location: Catoosa, Oklahoma

🔹 Job Type: Full time

🔹 Category: Gambling Facilities and Casinos

🔹 Date Posted: July 7, 2025

🔹 Experience Level: Entry-level to 2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Building relationships with guests and turning strangers into regulars
• Serving as the casino's friendly face and virtual host
• Contributing to exciting promotions and events
• Delivering excellent customer service and engaging with guests

ASSUMPTION: This role requires strong interpersonal skills and a genuine passion for customer service to create memorable experiences for guests.

📋 Key Responsibilities

✅ Assist the Casino Host in building relationships with guests

✅ Serve as the casino's friendly face and virtual host, answering questions and providing recommendations

✅ Contribute to exciting promotions and events

✅ Ensure every guest feels welcomed and has an unforgettable experience

ASSUMPTION: This role may require working evenings, weekends, and holidays to accommodate the casino's operating hours.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 0-2 years of relevant experience in customer service, hospitality, or a related field

Required Skills:

• Excellent customer service skills
• Strong interpersonal and communication skills
• Ability to build relationships with guests
• Proficient in Microsoft Office Suite

Preferred Skills:

• Experience in promotions and events
• Fluency in multiple languages

ASSUMPTION: While not explicitly stated, having experience in the gaming or hospitality industry may be beneficial for this role.

💰 Compensation & Benefits

Salary Range: $28,000 - $35,000 per year (based on industry standards for entry-level marketing roles in Oklahoma)

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee discounts at Cherokee Nation Entertainment properties

Working Hours: Full-time, 40 hours per week, with a flexible schedule that may include evenings, weekends, and holidays

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country, operating in the gambling, entertainment, and hospitality industries.

Company Size: Cherokee Nation Entertainment has 1,001-5,000 employees, providing ample opportunities for career growth and development.

Founded: Cherokee Nation Entertainment was founded in 2006 and has since expanded its offerings and footprint significantly.

Company Description:

• Owns and operates multiple casinos, including Hard Rock Hotel & Casino Tulsa
• Offers a variety of entertainment venues, retail shops, restaurants, and other amenities
• Dedicated to the well-being of the Cherokee Nation and the communities it calls home

Company Specialties:

• Entertainment
• Hospitality
• Retail
• Horse racing
• Gambling

Company Website: https://www.onestarrewards.com/

ASSUMPTION: Cherokee Nation Entertainment's diverse portfolio of businesses and commitment to community well-being make it an attractive employer for candidates seeking a fulfilling career in the entertainment and hospitality industries.

📊 Role Analysis

Career Level: Entry-level to mid-level marketing role

Reporting Structure: The VIP Marketing Specialist will report directly to the Casino Host and work closely with the marketing department.

Work Arrangement: This role requires on-site presence at Hard Rock Hotel & Casino Tulsa, with a flexible schedule that may include evenings, weekends, and holidays.

Growth Opportunities:

• Advancement within the marketing department or other departments within Cherokee Nation Entertainment
• Expanding skills and knowledge in marketing, promotions, and events
• Potential to take on more responsibilities and leadership roles as the company grows

ASSUMPTION: This role offers opportunities for career growth and development within Cherokee Nation Entertainment's diverse portfolio of businesses.

🌍 Location & Work Environment

Office Type: Casino environment with a focus on guest engagement and customer service

Office Location(s): Hard Rock Hotel & Casino Tulsa, 777 W Cherokee St, Catoosa, OK 74015

Geographic Context:

• Catoosa is a suburb of Tulsa, Oklahoma, with a population of approximately 10,000 people
• The casino is conveniently located near major highways, making it easily accessible
• The area offers a mix of urban and rural living, with plenty of outdoor recreation opportunities nearby

Work Schedule: Full-time, 40 hours per week, with a flexible schedule that may include evenings, weekends, and holidays

ASSUMPTION: The casino environment may be noisy and fast-paced, with a diverse customer base and varying work hours to accommodate guests' schedules.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-person interview at Hard Rock Hotel & Casino Tulsa
• Background check and drug test (if required)

Key Assessment Areas:

• Customer service skills and guest engagement
• Interpersonal and communication skills
• Problem-solving and adaptability
• Knowledge of the gaming and hospitality industries (preferred)

Application Tips:

• Highlight relevant customer service, hospitality, or marketing experience in your resume
• Tailor your cover letter to emphasize your passion for customer service and guest engagement
• Prepare examples of how you've handled challenging customer service situations in the past

ATS Keywords: Customer Service, Guest Engagement, Promotions, Events, Marketing, Hospitality, Casino, Relationship Building

ASSUMPTION: Cherokee Nation Entertainment's hiring process may vary depending on the specific role and the candidate's qualifications.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software (specific platform not mentioned)
• Social media platforms (for promotions and events)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the department's needs and the candidate's skills.

👔 Cultural Fit Considerations

Company Values:

• Customer focus
• Integrity
• Teamwork
• Innovation
• Accountability

Work Style:

• Fast-paced and dynamic environment
• Focus on guest engagement and customer service
• Collaborative and team-oriented culture

Self-Assessment Questions:

• Do you have a genuine passion for customer service and guest engagement?
• Are you comfortable working in a fast-paced, dynamic environment with varying work hours?
• Do you thrive in a collaborative, team-oriented culture?

ASSUMPTION: Cherokee Nation Entertainment values candidates who are passionate about customer service, adaptable, and able to thrive in a fast-paced, collaborative environment.

⚠️ Potential Challenges

• Working evenings, weekends, and holidays to accommodate guests' schedules
• Handling challenging customer service situations with grace and professionalism
• Adapting to a fast-paced, dynamic work environment
• Meeting sales and marketing targets for promotions and events

ASSUMPTION: These potential challenges are common in the gaming and hospitality industries and can be overcome with strong customer service skills, adaptability, and a passion for guest engagement.

📈 Similar Roles Comparison

• VIP Marketing Specialist vs. Casino Host: Both roles focus on guest engagement and customer service, but the VIP Marketing Specialist has a more marketing-focused role, contributing to promotions and events.
• Industry-specific context: The gaming and hospitality industries require strong customer service skills and adaptability to thrive in fast-paced, dynamic environments.
• Career path comparison: This role offers opportunities for career growth and development within Cherokee Nation Entertainment's diverse portfolio of businesses, with potential advancement in marketing, promotions, and events.

ASSUMPTION: This role offers unique opportunities for career growth and development within Cherokee Nation Entertainment's diverse portfolio of businesses, with potential advancement in marketing, promotions, and events.

📝 Sample Projects

• Planning and executing a successful casino-wide promotion or event
• Developing and implementing a targeted marketing campaign to attract new guests
• Analyzing customer data to identify trends and opportunities for improvement in guest engagement

ASSUMPTION: These sample projects are designed to give applicants an idea of the types of tasks and responsibilities they may encounter in this role.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role contribute to the overall success of the casino and Cherokee Nation Entertainment?
• What opportunities are there for professional development and growth within the marketing department and Cherokee Nation Entertainment as a whole?
• How does the company support work-life balance for employees with varying work schedules?
• What are the most successful marketing campaigns or promotions that the casino has implemented in the past, and how can I contribute to their continued success?

ASSUMPTION: These interview questions are designed to help applicants better understand the role, the company, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your customer service, hospitality, or marketing experience
• Write a cover letter emphasizing your passion for customer service and guest engagement
• Prepare examples of how you've handled challenging customer service situations in the past
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.