🔹 Job Title: VP Account Management
🔹 Company: Concentrix
🔹 Location: USA, CA, Work-at-Home
🔹 Job Type: Full-Time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: April 17, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote Solely
Key aspects of this role include:
ASSUMPTION: This role requires a strategic mindset with the ability to execute tactically, as well as strong financial acumen and attention to detail.
✅ Develop and refine client-specific strategies and account plans, including sales targets, forecasting, relationship mapping/strategies, whitespace opportunities, and growing existing business lines.
✅ Create and develop key client executive relationships at target clients, building consensus across multiple functional areas.
✅ Identify, articulate, and synthesize client needs to close complex and comprehensive outsourcing engagements.
✅ Articulate client business strategies/needs and overlay Concentrix’ solutions to develop a client sales strategy to drive revenue.
✅ Lead a team of subject matter experts through the sales and delivery processes by collaborating to drive all solution elements, including training, HR, implementation, IT, and operations.
✅ Deliver positive results in a matrixed/cross-functional environment, both internally and within client accounts.
ASSUMPTION: This role involves working in a dynamic, cross-functional environment with both internal and external stakeholders.
Education: BA/BS or similar work-related experience
Experience: Minimum of ten years working in outsourcing operations, sales, or consulting
Required Skills:
Preferred Skills:
ASSUMPTION: While a BA/BS degree is preferred, relevant work experience may be considered equivalent.
Salary Range: $172,000 - $210,000 USD per year, plus incentives aligned with individual and company performance
Benefits:
Working Hours: Full-time, typically 40 hours per week
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Actual salaries may vary based on individual performance and company goals.
Industry: Concentrix operates in the IT Services and IT Consulting industry, focusing on technology and services that power the world's best brands.
Company Size: Concentrix is a large organization with over 10,000 employees globally, providing a diverse and dynamic work environment.
Founded: Concentrix was founded in 1982 and has since grown into a global technology and services leader.
Company Description:
Company Specialties:
Company Website: www.concentrix.com
ASSUMPTION: Concentrix is a well-established company with a strong focus on technology and customer experience, providing ample opportunities for growth and development.
Career Level: This role is at the executive level, reporting directly to senior leadership within the organization.
Reporting Structure: The VP Account Management will report directly to the Senior Vice President of Global Accounts and will oversee a team of subject matter experts.
Work Arrangement: This role is remote solely, with an expectation of traveling worldwide approximately 25% of the time (post-COVID-19).
Growth Opportunities:
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a substantial impact on the organization's success.
Office Type: Remote work environment, with no physical office location required.
Office Location(s): N/A (Work-at-Home)
Geographic Context:
Work Schedule: Full-time, typically 40 hours per week, with some flexibility for schedule management.
ASSUMPTION: The remote work environment provides flexibility and work-life balance, while also requiring strong self-motivation and time management skills.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Account Management, Sales, Client Satisfaction, Customer Experience, Digital Engagement, Strategic Thinking, Relationship Building, Outsourcing Solutions, Financial Acumen, Negotiation, Project Management, Operational Performance, Cross-Functional Collaboration, Risk Assessment, ROI Analysis, Team Leadership
ASSUMPTION: Concentrix uses Applicant Tracking Systems (ATS) to manage job applications, so including relevant keywords in your resume can improve your chances of being seen by the hiring team.
ASSUMPTION: The specific tools and technologies used may vary depending on the client and project requirements.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Concentrix values employees who are customer-focused, innovative, and collaborative, with a strong work ethic and a results-driven mindset.
ASSUMPTION: This role presents unique challenges that require strong problem-solving skills, adaptability, and resilience.
ASSUMPTION: While this role shares similarities with other account management positions, it also has unique aspects that set it apart within the industry.
ASSUMPTION: These sample projects illustrate the strategic and tactical aspects of the role, as well as the need for strong collaboration and communication skills.
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to the company's success.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.