VR Developer Social Media Support Analyst (Onsite Austin TX)

📌 Core Information

🔹 Job Title: VR Developer Social Media Support Analyst (Onsite Austin TX)

🔹 Company: Concentrix

🔹 Location: USA Austin 13011 McCallen Pass Bldg D

🔹 Job Type: On-site

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: 2025-04-10

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Providing reactive engagement and support to developers via social channels
• Collaborating with internal partners and engaging with developers to resolve issues
• Ensuring effective communication and problem resolution for developers and creators
• Working closely with BPO partners, developer support experts, and product SMEs

ASSUMPTION: This role requires strong emotional intelligence, attention to detail, and experience in social media engagement and customer support. Familiarity with VR systems and gaming knowledge is also required.

📋 Key Responsibilities

✅ Collaborate with internal partners leveraging the right channels and software to listen and monitor social media platforms for developer-related issues

✅ Engage with developers by providing timely and accurate responses to developers' queries and issues on social channels, ensuring solutions are effectively communicated

✅ Identify and escalate complex issues to the developer support team or product SMEs when necessary, ensuring a seamless support experience

✅ Participate in training sessions to stay updated on developer support resources, social media engagement strategies, and escalation processes

✅ Provide feedback to internal teams for training purposes and contribute to the continuous improvement of support processes

✅ Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)

✅ Develop and maintain a comprehensive understanding of our software products and their features to effectively assist developers

✅ Execute a white glove approach to customer interactions demonstrating genuine desire to resolve issues effectively and rapidly

ASSUMPTION: The role requires a high level of emotional intelligence, attention to detail, and understanding of nuance to effectively communicate with developers and resolve their issues.

🎯 Required Qualifications

Education: High School Diploma or GED required

Experience: Extensive personal or professional experience with video gaming and social media platforms required. 1 to 3 years of employment experience in Social Media, Technical Support, Case Management, Contact Center Customer Service or Help Desk preferred

Required Skills:

• Strong written and verbal communication skills, with the ability to convey technical information clearly and effectively
• Experience in social media engagement and customer support, preferably in a tech or developer-focused environment
• Familiarity with social media platforms and tools for monitoring and engagement
• Possess problem-solving skills and a proactive approach to identifying and addressing developer needs
• Ability to multitask and work independently in an unstructured environment
• Experience utilizing VR Oculus headset in addition to virtual reality (VR) Systems required
• Knowledge of gaming and App development on VR platforms
• Familiarity with gaming or VR related SDK, API, game or App development and coding languages
• Experience with data management tools including G suite, SQL, Tableau and ticketing models such as Salesforce

Preferred Skills:

• BA/BS degree

ASSUMPTION: While a BA/BS degree is preferred, it is not required for this role. Extensive personal or professional experience in gaming and social media platforms is highly valued.

💰 Compensation & Benefits

Salary Range: $40,000 - $60,000 per year (Estimated based on industry standards for similar roles and experience levels)

Benefits:

• Highly competitive wage and inclusive onsite perks
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Working Hours: 40 hours per week, with the ability to rotate shifts as needed and adhere to shift schedules and maintain acceptable attendance

ASSUMPTION: The salary range is estimated based on industry standards for similar roles and experience levels. The actual salary may vary based on individual qualifications and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: Concentrix is a global technology and services leader that powers the world’s best brands, focusing on IT Services and IT Consulting

Company Size: 10,001+ employees

Founded: 1982

Company Description:

• Concentrix is a global technology and services leader that powers the world’s best brands, today and into the future
• They are human-centered, tech-powered, intelligence-fueled, designing, building, and running fully integrated, end-to-end solutions at speed and scale across the entire enterprise
• Concentrix earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year

Company Specialties:

• Technical Support
• Sales and Marketing
• Outsourcing
• Call Centers
• Technology and services

Company Website: http://www.concentrix.com

ASSUMPTION: Concentrix is a large, global company with a strong focus on technology and services. They prioritize a human-centered approach and offer extensive benefits and growth opportunities to their employees.

📊 Role Analysis

Career Level: Mid-level

Reporting Structure: This role reports directly to the Developer Support Team Lead or Product Subject Matter Experts

Work Arrangement: On-site, with the ability to rotate shifts and adhere to shift schedules

Growth Opportunities:

• Concentrix offers real career growth potential, with about 80% of their managers and leaders having been promoted from within
• The company provides a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned

ASSUMPTION: This role offers significant growth opportunities within the company, with a strong focus on learning and development.

🌍 Location & Work Environment

Office Type: Modern, state-of-the-art office setting with advanced technologies

Office Location(s): 13011 McCallen Pass Bldg D, Austin, TX 78758

Geographic Context:

• Austin, Texas is known for its vibrant tech industry, with a strong focus on gaming and software development
• The city offers a high quality of life, with a thriving music and arts scene, outdoor activities, and a diverse food culture
• The cost of living in Austin is relatively affordable compared to other major tech hubs in the US

Work Schedule: 40 hours per week, with the ability to rotate shifts as needed and adhere to shift schedules and maintain acceptable attendance

ASSUMPTION: The work environment at Concentrix is modern and technologically advanced, with a strong focus on employee well-being and growth. The location in Austin, Texas offers a vibrant tech industry and a high quality of life.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-person or virtual interview with the Developer Support Team Lead or Product Subject Matter Experts
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Technical skills and knowledge of gaming and VR platforms
• Customer service and communication skills
• Problem-solving skills and ability to work independently
• Cultural fit and alignment with Concentrix values

Application Tips:

• Highlight your extensive personal or professional experience with video gaming and social media platforms
• Tailor your resume to emphasize your relevant skills and experience, including any experience with data management tools
• Prepare for behavioral interview questions that focus on your problem-solving skills and customer service experience

ATS Keywords: Social Media, Technical Support, Customer Service, Gaming, VR, Problem-Solving, Emotional Intelligence, Attention to Detail

ASSUMPTION: The application process at Concentrix is thorough and designed to assess the candidate's technical skills, customer service experience, and cultural fit. Applicants should highlight their relevant experience and be prepared to discuss their problem-solving skills and customer service experience in detail.

🛠️ Tools & Technologies

• Social media platforms (e.g., Twitter, Facebook, Reddit)
• Social media monitoring and engagement tools (e.g., Hootsuite, Sprout Social)
• Data management tools (e.g., G suite, SQL, Tableau, Salesforce)
• VR Oculus headset and other VR systems

ASSUMPTION: This role requires experience with social media platforms and tools, as well as data management tools. Familiarity with VR systems and gaming knowledge is also required.

👔 Cultural Fit Considerations

Company Values:

• Human-centered: Concentrix prioritizes a human-centered approach to technology and services
• Tech-powered: The company leverages advanced technologies to deliver innovative solutions
• Intelligence-fueled: Concentrix uses data and analytics to drive decision-making and continuous improvement

Work Style:

• Collaborative: This role requires close collaboration with internal partners, including BPO partners, developer support experts, and product SMEs
• Adaptable: The work environment may change from on-site to hybrid or remote in the future, requiring flexibility and adaptability
• Customer-focused: Concentrix prioritizes a customer-centric approach to all aspects of its business

Self-Assessment Questions:

• Do you possess strong emotional intelligence and attention to detail, with a deep understanding of nuance?
• Are you comfortable working independently in an unstructured environment and multitasking?
• Do you thrive in a collaborative work environment and enjoy working with diverse teams?

ASSUMPTION: Concentrix values a human-centered, collaborative, and adaptable work style. Candidates should assess their fit with these values and work style preferences before applying.

⚠️ Potential Challenges

• Handling complex technical issues and escalations may be challenging at times
• Working with a diverse range of developers and creators may require strong communication and cultural sensitivity
• The role may require working non-standard hours to provide 24/7 support to developers
• The work environment may change from on-site to hybrid or remote in the future, requiring flexibility and adaptability

ASSUMPTION: This role may present challenges related to handling complex technical issues, working with diverse developers, and adapting to changes in the work environment. Candidates should be prepared to address these challenges proactively.

📈 Similar Roles Comparison

• This role differs from other technical support roles in its focus on social media engagement and gaming industry-specific knowledge
• Concentrix offers a unique blend of technology and services, with a strong focus on human-centered solutions
• Career paths within Concentrix may vary based on individual growth and development opportunities

ASSUMPTION: This role offers a unique blend of technical support and social media engagement, with a strong focus on gaming industry-specific knowledge. Career paths within Concentrix may vary based on individual growth and development opportunities.

📝 Sample Projects

• Developing and implementing a social media engagement strategy for a new VR gaming platform
• Collaborating with internal partners to create and maintain a comprehensive knowledge base of gaming and VR-related issues and solutions
• Identifying and addressing trends in developer-related issues and escalations to improve support processes

ASSUMPTION: These sample projects illustrate the range of responsibilities and initiatives that a VR Developer Social Media Support Analyst at Concentrix may be involved in.

❓ Key Questions to Ask During Interview

• Can you describe the typical workday for a VR Developer Social Media Support Analyst at Concentrix?
• How does Concentrix support the professional development and growth of its employees in this role?
• Can you describe the team structure and dynamics of the Developer Support Team?
• How does Concentrix measure the success of its VR Developer Social Media Support Analysts, and what are the key performance indicators (KPIs) for this role?
• What are the most challenging aspects of this role, and how does Concentrix support its employees in overcoming these challenges?

ASSUMPTION: These key questions are designed to help candidates better understand the role, the team, and the company culture at Concentrix.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your extensive personal or professional experience with video gaming and social media platforms, as well as any relevant skills and experience with data management tools
• Prepare a cover letter that emphasizes your customer service experience, problem-solving skills, and alignment with Concentrix values
• If applicable, prepare examples of your portfolio or previous work that demonstrates your gaming industry-specific knowledge and customer service experience
• Follow up with the hiring manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.