Web and Social Media Manager

📌 Core Information

🔹 Job Title: Web and Social Media Manager

🔹 Company: Institute for Strategic Dialogue (ISD)

🔹 Location: London/Berlin/Washington DC

🔹 Job Type: Full-Time

🔹 Category: Think Tanks

🔹 Date Posted: 2025-04-28

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid (UK, US, Germany)

🚀 Job Overview

Key aspects of this role include:

• Acting as a steward to ISD's web properties
• Enhancing digital communications and increasing visibility
• Ensuring ISD's voice is heard across online channels
• Developing and delivering engaging content
• Managing outreach campaigns and analyzing impact

ASSUMPTION: This role requires a balance of technical skills and creativity to effectively manage ISD's digital presence and engage audiences.

📋 Key Responsibilities

✅ Lead the management, maintenance, and content development of ISD’s website

✅ Ensure site content is accurate, timely, accessible, and optimized for search and user experience

✅ Oversee the implementation of SEO best practices

✅ Work with external developers and vendors to troubleshoot technical issues and deliver platform improvements

✅ Manage web analytics tools to report on traffic, engagement, and performance

✅ Support the development and implementation of social media strategies

✅ Assist in managing content production, planning, and scheduling across ISD’s social platforms

✅ Create, commission, and edit high-quality multimedia content (text, images, video, etc.)

✅ Maintain content calendars and scheduling tools

✅ Manage digital asset libraries and content archive

ASSUMPTION: This role involves a mix of strategic planning, content creation, and technical management to maintain and grow ISD's digital presence.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Communications, Marketing, Journalism, or a related discipline)

Experience: Proven experience (2-5 years) in web management, social media management, or a related role

Required Skills:

• Proven experience in web management and social media management
• Excellent communication and content creation skills
• Strong analytical skills and data-driven mindset
• Familiarity with SEO best practices and web analytics tools
• Ability to work independently and manage multiple projects

Preferred Skills:

• Experience with content management systems (CMS) and social media management platforms
• Knowledge of HTML, CSS, and JavaScript
• Fluency in additional languages (beneficial but not required)

ASSUMPTION: Candidates should have a strong background in digital communications and a passion for creating engaging content that resonates with audiences.

💰 Compensation & Benefits

Salary Range: £40,000 - £55,000 (UK), €48,000 - €88,000 (EU), $65,000 - $85,000 (US)

Benefits:

• Flexible and remote working based on ISD's Time Principles
• Generous annual leave policies
• Additional paid time off over Christmas
• Additional paid time off for development
• Sick pay and enhanced family-friendly policies
• Company pension
• Annual personal development budget
• Remote working budget
• Employee Assistance Programme
• Inclusive wellbeing programme

Working Hours: Full-time (40 hours per week), flexible working or reduced hours may be considered

ASSUMPTION: Salary ranges are provided based on location and experience level, with additional benefits to support work-life balance and professional development.

📌 Applicant Insights

🔍 Company Context

Industry: Think Tanks

Company Size: 51-200 employees

Founded: 2006

Company Description:

• ISD is a leading global ‘think and do’ tank dedicated to understanding and innovating real-world responses to the rising tide of polarisation, hate, and extremism
• Combines anthropological research, expertise in international extremist movements, and advanced digital analysis with policy advisory support and training
• Empowers youth and community influencers through education, technology, and communications programs

Company Specialties:

• Counter-extremism
• Digital analysis
• Research
• Youth engagement
• Education
• Digital citizenship
• Government advisory
• Grassroots network coordination
• Counter-terrorism
• OSINT
• CVE

Company Website: http://www.isdglobal.org

ASSUMPTION: ISD's mission and expertise make it an attractive employer for candidates interested in countering extremism and hate, as well as those passionate about digital communications and research.

📊 Role Analysis

Career Level: Mid-level professional with room for growth and development

Reporting Structure: This role reports to the Communications Director and works closely with the Communications Team, as well as other departments within ISD

Work Arrangement: Hybrid (UK, US, Germany) with flexible and remote working options based on ISD's Time Principles

Growth Opportunities:

• Potential to grow within the Communications Team or explore other opportunities within ISD
• Chance to develop skills in digital communications, content creation, and management
• Opportunity to work on high-impact projects and contribute to ISD's mission

ASSUMPTION: This role offers a unique blend of strategic and creative work, with opportunities for professional growth and development within ISD.

🌍 Location & Work Environment

Office Type: Hybrid (UK, US, Germany) with flexible and remote working options

Office Location(s): London, Berlin, Washington DC

Geographic Context:

• London: Vibrant, multicultural city with a thriving tech and startup scene
• Berlin: Diverse, creative city with a strong focus on tech and innovation
• Washington DC: Hub for international affairs, politics, and policy

Work Schedule: Full-time (40 hours per week) with flexible working hours and remote work options

ASSUMPTION: The hybrid work arrangement allows for a balance between in-office collaboration and remote work, catering to different work styles and preferences.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the Recruitment Team
• Interview with the Hiring Manager and/or relevant team members
• Final interview with the Director of Communications

Key Assessment Areas:

• Digital communications and content creation skills
• Analytical and problem-solving abilities
• Cultural fit and alignment with ISD's mission and values

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences
• Demonstrate your understanding of ISD's mission and how your skills align with the role's requirements
• Showcase your portfolio or examples of your work, if applicable

ATS Keywords: Web management, social media management, digital communications, content creation, SEO, analytics, outreach campaigns

ASSUMPTION: ISD's recruitment process is designed to assess candidates' skills, cultural fit, and alignment with the organization's mission and values.

🛠️ Tools & Technologies

• Content Management Systems (CMS)
• Social Media Management Platforms
• Web Analytics Tools
• Multimedia Creation and Editing Software

ASSUMPTION: The specific tools and technologies required for this role may vary, but candidates should have experience with relevant digital platforms and software.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Collaboration
• Agility
• Courage

Work Style:

• Dynamic and innovative
• Collaborative and team-oriented
• Adaptable and responsive to change
• Committed to ISD's mission and values

Self-Assessment Questions:

• How do you embody ISD's values in your work?
• Describe a time when you had to adapt to a significant change in your work environment or project scope
• How do you approach creating engaging content that resonates with diverse audiences?

ASSUMPTION: ISD's values-driven culture seeks candidates who align with their mission and can thrive in a dynamic, collaborative work environment.

⚠️ Potential Challenges

• Managing multiple projects and deadlines
• Adapting to a fast-paced, dynamic work environment
• Balancing strategic planning with day-to-day content creation and management
• Working with remote teams and stakeholders

ASSUMPTION: These challenges can be mitigated through strong project management skills, adaptability, and effective communication.

📈 Similar Roles Comparison

• Unlike traditional marketing or communications roles, this position requires a blend of technical, creative, and strategic skills to manage ISD's digital presence
• ISD's focus on countering extremism and hate sets it apart from other think tanks and nonprofits
• This role offers opportunities for professional growth and development within ISD's Communications Team or other departments

ASSUMPTION: Candidates should consider their unique skills and career goals when comparing this role to similar positions in the industry.

📝 Sample Projects

• Developing and implementing a new content strategy for ISD's website and social media channels
• Managing a website redesign or relaunch project, including content migration and SEO optimization
• Creating and executing a social media campaign to raise awareness about an upcoming ISD event or report

ASSUMPTION: These sample projects illustrate the range of responsibilities and initiatives the Web and Social Media Manager may undertake to enhance ISD's digital presence and engagement.

❓ Key Questions to Ask During Interview

• How does this role fit into ISD's overall communications strategy, and how can I contribute to its success?
• What are the biggest challenges facing the Communications Team, and how can this role help address them?
• How does ISD support the professional development and growth of its employees?
• What is the team structure and dynamics within the Communications Team, and how does this role collaborate with other departments?
• How does ISD measure the success and impact of its digital communications efforts, and how can this role contribute to improving those metrics?

ASSUMPTION: These questions can help candidates better understand the role, team dynamics, and ISD's priorities, enabling them to make an informed decision about the opportunity.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experiences, demonstrating your understanding of ISD's mission and how your qualifications align with the role's requirements
• Prepare a portfolio or examples of your work, showcasing your digital communications and content creation skills
• Follow up with the Recruitment Team after submitting your application, inquiring about the status of your application and expressing your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.