Web and Social Media Manager

📌 Core Information

🔹 Job Title: Web and Social Media Manager

🔹 Company: Institute for Strategic Dialogue (ISD)

🔹 Location: London/Berlin/Washington DC

🔹 Job Type: Full-Time, Hybrid

🔹 Category: Think Tanks

🔹 Date Posted: 2025-04-28

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid (UK, US, Germany)

🚀 Job Overview

Key aspects of this role include:

• Acting as a steward to ISD's web properties
• Enhancing digital communications and increasing online visibility
• Managing and developing ISD's digital platforms
• Creating engaging content and managing outreach campaigns
• Analyzing online footprint and impact

ASSUMPTION: This role requires a balance of technical skills (web management, SEO) and creative skills (content development, multimedia creation).

📋 Key Responsibilities

✅ Lead the management, maintenance, and content development of ISD’s website

✅ Ensure site content is accurate, timely, accessible, and optimized for search and user experience

✅ Oversee the implementation of SEO best practices

✅ Work with external developers and vendors to troubleshoot technical issues and deliver platform improvements

✅ Manage web analytics tools to report on traffic, engagement, and performance

✅ Support on the development and implementation of social media strategies

✅ Assist in managing content production, planning, and scheduling across ISD’s social platforms

✅ Create, commission, and edit high-quality multimedia content (text, images, video, etc.)

✅ Maintain content calendars and scheduling tools

✅ Manage digital asset libraries and content archive

ASSUMPTION: This role involves a mix of strategic planning, hands-on content creation, and analytical work to measure impact.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Communications, Marketing, Digital Media)

Experience: Proven experience (2-5 years) in web management, social media management, and content development

Required Skills:

• Proven experience in web management and social media management
• Excellent content creation and editing skills
• Strong analytical skills and data-driven mindset
• Familiarity with SEO best practices and web analytics tools
• Excellent communication and stakeholder management skills

Preferred Skills:

• Experience with content management systems (CMS) and social media management tools
• Fluency in additional languages
• Experience in the nonprofit sector or relevant industries

ASSUMPTION: While a degree in a relevant field is preferred, equivalent experience and a strong portfolio will also be considered.

💰 Compensation & Benefits

Salary Range: £40,000 - £55,000 (UK), €48,000 - €88,000 (EU), $65,000 - $85,000 (US)

Benefits:

• Flexible and remote working based on ISD's Time Principles
• Generous annual leave policies
• Additional paid time off over Christmas
• Additional paid time off for development
• Sick pay and enhanced family-friendly policies
• Company pension
• Annual personal development budget
• Remote working budget
• Employee Assistance Programme
• Inclusive wellbeing programme

Working Hours: Full-time (40 hours per week), flexible working or reduced hours considered

ASSUMPTION: The salary range is dependent on location and experience level. The benefits package is designed to support work-life balance and employee well-being.

📌 Applicant Insights

🔍 Company Context

Industry: Think Tanks - ISD focuses on understanding and innovating real-world responses to extremism, hate, and disinformation

Company Size: 51-200 employees - Large enough to offer diverse opportunities but small enough for close collaboration

Founded: 2006 - ISD has over 15 years of experience in its field

Company Description:

• Leading global ‘think and do’ tank dedicated to understanding and innovating real-world responses to extremism
• Combines anthropological research, expertise in international extremist movements, and digital analysis capability
• Provides policy advisory support and training to governments and cities worldwide
• Empowers youth and community influencers through education, technology, and communications programs

Company Specialties:

• Counter-extremism
• Digital analysis
• Research
• Youth engagement
• Education
• Digital citizenship
• Government advisory
• Grassroots network coordination
• Counter-terrorism
• OSINT
• CVE

Company Website: http://www.isdglobal.org

ASSUMPTION: ISD's mission and work environment may appeal to candidates passionate about social impact and global issues.

📊 Role Analysis

Career Level: Mid-level - This role offers opportunities for growth and development within the organization

Reporting Structure: The Web and Social Media Manager will report to the Communications Director

Work Arrangement: Hybrid - The role offers a blend of remote and on-site work, with flexibility based on ISD's Time Principles

Growth Opportunities:

• Potential to grow into a senior role within the Communications team
• Opportunities to work on diverse projects and gain exposure to different aspects of the organization
• Chance to develop skills in areas such as digital strategy, multimedia production, and stakeholder management

ASSUMPTION: This role offers opportunities for professional growth and development within the organization.

🌍 Location & Work Environment

Office Type: Hybrid - ISD offers a blend of remote and on-site work, with offices in London, Berlin, and Washington DC

Office Location(s): London, Berlin, Washington DC

Geographic Context:

• London - A global hub for think tanks and international organizations
• Berlin - A vibrant city with a strong focus on digital innovation and startup culture
• Washington DC - The political and cultural center of the United States

Work Schedule: Full-time (40 hours per week), flexible working or reduced hours considered

ASSUMPTION: The hybrid work arrangement allows for a balance between collaboration and remote work, with opportunities to engage with diverse teams and cultures.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-depth interview with the hiring manager and relevant team members
• Final interview with the Communications Director

Key Assessment Areas:

• Technical skills in web management and social media management
• Content creation and editing skills
• Analytical skills and data-driven mindset
• Communication and stakeholder management skills
• Cultural fit and alignment with ISD's mission and values

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences
• Prepare examples of your web and social media management work
• Research ISD's mission, values, and recent projects to demonstrate your understanding and enthusiasm for the organization

ATS Keywords: Web management, social media management, content development, SEO, analytics, stakeholder management, think tanks, nonprofit

ASSUMPTION: The interview process will focus on assessing both technical skills and cultural fit, with a strong emphasis on the candidate's ability to contribute to ISD's mission and values.

🛠️ Tools & Technologies

• Content Management Systems (CMS)
• Social Media Management Tools
• Web Analytics Tools
• Multimedia Production Software
• Project Management Tools

ASSUMPTION: The specific tools and technologies required will depend on the candidate's role and responsibilities within the organization.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Collaboration
• Agility
• Courage

Work Style:

• Results-driven
• Collaborative
• Adaptable
• Innovative

Self-Assessment Questions:

• Do you share ISD's commitment to promoting human rights and reversing extremism?
• Are you comfortable working in a dynamic, fast-paced environment?
• Do you thrive in a collaborative, cross-cultural work environment?

ASSUMPTION: ISD values candidates who are passionate about its mission, committed to its values, and able to thrive in a dynamic, collaborative work environment.

⚠️ Potential Challenges

• Managing multiple social media platforms and content streams
• Balancing strategic planning with day-to-day content creation and management
• Working with diverse stakeholders and managing expectations
• Keeping up with the fast-paced nature of digital communications and trends

ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a proactive approach to continuous learning and adaptation.

📈 Similar Roles Comparison

• Unlike traditional marketing or communications roles, this role requires a strong focus on web management and analytics
• ISD's focus on counter-extremism and digital analysis sets it apart from other think tanks
• This role offers opportunities for growth and development within a specialized field

ASSUMPTION: This role is unique in its blend of technical skills, creative content development, and strategic planning within the context of a specialized think tank.

📝 Sample Projects

• Developing and implementing a comprehensive web management strategy
• Creating engaging multimedia content for social media platforms
• Analyzing web traffic and engagement data to inform content strategy
• Managing outreach campaigns to amplify ISD's voice and engagement

ASSUMPTION: These sample projects illustrate the range of responsibilities and skills required for this role, from strategic planning to hands-on content creation and management.

❓ Key Questions to Ask During Interview

• What are the biggest challenges facing the Web and Social Media Manager role in the next 6-12 months?
• How does ISD support the professional development and growth of its employees?
• What opportunities are there for collaboration and knowledge-sharing within the Communications team and across the organization?
• How does ISD measure the success of its digital communications and outreach efforts?
• What is the team structure and dynamic within the Communications department?

ASSUMPTION: These questions will help candidates better understand the role, the team, and the organization, and assess their fit and potential for growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experiences
• Prepare examples of your web and social media management work
• Research ISD's mission, values, and recent projects to demonstrate your understanding and enthusiasm for the organization
• Follow up with a thank-you note within 24 hours of your interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.