📌 Core Information
🔹 Job Title: Werkstudent Process & Content-Management (m/w/d)
🔹 Company: REWE Group
🔹 Location: Cologne, North Rhine-Westphalia, Germany
🔹 Job Type: Part-time, Temporary
🔹 Category: Retail, Customer Service
🔹 Date Posted: May 14, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Actively supporting the documentation of operational core processes in Customer Service
- Developing target group-oriented knowledge articles based on process descriptions and Schulungsunterlagen
- Assisting in process optimizations and the further development of the Process & Knowledge Management area
- Working in a dynamic environment with room for active participation in shaping tasks
ASSUMPTION: This role is well-suited for students seeking practical experience in process management, content creation, and customer service within a large retail organization.
📋 Key Responsibilities
✅ Actively support the documentation of operational core processes in Customer Service
✅ Develop zielgruppengerechte Wissensartikel on the basis of process descriptions and Schulungsunterlagen
✅ Assist in process optimizations and the further development of the Process & Knowledge Management area
✅ Collaborate with teams to ensure a positive customer experience
ASSUMPTION: The role requires strong organizational skills, attention to detail, and the ability to work independently.
🎯 Required Qualifications
Education: Enrolled student in any field of study
Experience: No specific experience required
Required Skills:
- Good writing and documentation skills in German
- Strong organizational skills
- Ability to work independently
- Good knowledge of MS Office products
Preferred Skills:
- Previous experience in documentation tasks
- Analytical skills
- Creativity
ASSUMPTION: While not explicitly stated, proficiency in English may be beneficial for this role due to the international nature of the company.
💰 Compensation & Benefits
Salary Range: As a Werkstudent position, the salary is not explicitly stated but typically ranges between €10-15 per hour in Germany for students. The exact salary may vary based on experience and performance.
Benefits:
- Attractive compensation
- Discounted meals in the canteen
- Flexible working hours
- Employee discount
- Comprehensive health and sports offer
- Networking opportunities
- Integration into teams
- Possibility for thesis cooperation
- Career entry program
Working Hours: 20 hours per week
ASSUMPTION: The salary range provided is an estimate based on typical Werkstudent positions in Germany. The exact salary may vary based on the company's internal policies and the student's performance.
📌 Applicant Insights
🔍 Company Context
Industry: Retail, specifically in the supermarket and convenience store sector
Company Size: 10,001+ employees, making it a large enterprise with a significant presence in Germany and Europe
Founded: 1927, with a long history and established reputation in the retail industry
Company Description:
- Cooperatively organized REWE Group is one of the leading trade and tourism groups in Germany and Europe
- Operates various sales lines, including supermarkets, consumer stores, discounters, drugstores, DIY stores, convenience stores, and e-commerce activities
- Emphasizes innovation, transformation, and future-oriented thinking
Company Specialties:
- Retail and supermarket operations
- Customer service and experience
- Process and knowledge management
- Transformation and innovation in the retail sector
Company Website: karriere.rewe-group.com
ASSUMPTION: REWE Group is a well-established company with a strong focus on customer service, innovation, and employee development, making it an attractive choice for students seeking practical experience in the retail industry.
📊 Role Analysis
Career Level: Entry-level, suitable for students seeking practical experience in process management, content creation, and customer service
Reporting Structure: The role reports directly to the Process & Knowledge Management team within the Customer Service department
Work Arrangement: On-site, part-time, temporary position with flexible working hours
Growth Opportunities:
- Potential for career progression within the company, depending on performance and availability
- Possibility for thesis cooperation, providing valuable experience for academic and professional development
- Opportunity to gain insights into various aspects of the retail industry and customer service
ASSUMPTION: This role offers students the chance to gain practical experience in a dynamic and innovative environment, with potential for growth and development within the company.
🌍 Location & Work Environment
Office Type: Corporate headquarters with a modern and collaborative work environment
Office Location(s): Domstraße 20, Köln, 50668, DE
Geographic Context:
- Cologne is the fourth-largest city in Germany, located in the state of North Rhine-Westphalia
- Known for its vibrant cultural scene, historic architecture, and diverse culinary offerings
- Offers excellent public transportation and is well-connected to other major cities in Germany and Europe
Work Schedule: Flexible working hours, with the possibility of adjusting the schedule to accommodate academic commitments
ASSUMPTION: The location in Cologne provides students with a vibrant and culturally rich environment, with easy access to public transportation and other amenities.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the company's careers website
- Phone or video screening to assess communication skills and motivation
- On-site or virtual interview with the hiring manager and/or team members to discuss the role and company culture
- Decision and offer extension, if successful
Key Assessment Areas:
- Communication skills and ability to work in a team
- Problem-solving and analytical skills
- Attention to detail and organizational skills
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your enthusiasm for the position and the company
- Prepare examples of your writing and documentation skills to showcase during the interview
ATS Keywords: Customer Service, Process Documentation, Knowledge Management, Writing Skills, Analytical Skills, MS Office Proficiency, Creativity, Attention to Detail, Responsibility
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on assessing communication skills, cultural fit, and relevant experience or skills.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software (specific CRM not mentioned)
- Project management tools (specific tools not mentioned)
ASSUMPTION: The role may require proficiency in specific software tools and technologies, which will be outlined during the interview process or onboarding.
👔 Cultural Fit Considerations
Company Values:
- Customer focus
- Innovation and transformation
- Collaboration and teamwork
- Responsibility and sustainability
Work Style:
- Dynamic and collaborative
- Focus on continuous improvement and innovation
- Strong emphasis on customer service and experience
Self-Assessment Questions:
- Do you have strong writing and documentation skills in German?
- Are you able to work independently and manage your time effectively?
- Do you thrive in a dynamic and collaborative work environment?
- Are you passionate about customer service and committed to delivering a positive customer experience?
ASSUMPTION: REWE Group values candidates who are customer-focused, innovative, collaborative, and committed to delivering a positive customer experience.
⚠️ Potential Challenges
- Balancing academic commitments with work responsibilities
- Adapting to the fast-paced and dynamic work environment
- Meeting the high standards for customer service and process documentation
- Potential language barriers, as the role may require proficiency in German
ASSUMPTION: These challenges can be overcome with strong time management skills, adaptability, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Compared to other Werkstudent roles, this position offers a unique opportunity to gain experience in process management, content creation, and customer service within a large retail organization
- Industry-specific context: The retail industry is highly competitive and dynamic, with a strong focus on customer service and innovation
- Career path comparison: This role can serve as a stepping stone to a full-time position within the company, depending on performance and availability
ASSUMPTION: This role offers students a valuable opportunity to gain practical experience in a dynamic and innovative environment, with potential for growth and development within the company.
📝 Sample Projects
- Developing a comprehensive process documentation for a specific customer service function
- Creating target group-oriented knowledge articles based on process descriptions and Schulungsunterlagen
- Assisting in the optimization of customer service processes to improve the overall customer experience
ASSUMPTION: These sample projects are designed to provide students with practical experience in process management, content creation, and customer service within the retail industry.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role contribute to the overall goals and objectives of the Customer Service department?
- What opportunities are there for professional development and growth within the company?
- How does the company support work-life balance for its employees?
- What are the most challenging aspects of this role, and how can I best prepare for them?
ASSUMPTION: These questions are designed to help students better understand the role, the company culture, and the opportunities for professional development and growth.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your writing and documentation skills to showcase during the interview
- Follow up with the company within one week of submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
