📌 Core Information
🔹 Job Title: Writer Services Representative
🔹 Company: APRA AMCOS
🔹 Location: Ultimo, New South Wales, Australia
🔹 Job Type: Hybrid (2 days on-site)
🔹 Category: Music Industry
🔹 Date Posted: April 10, 2025
🔹 Experience Level: Entry to Mid-Level
🔹 Remote Status: On-site with hybrid options
🚀 Job Overview
Key aspects of this role include:
- Providing professional membership support to APRA AMCOS' songwriter and composer members
- Resolving member queries using company procedures and resources
- Preparing and communicating statistical information
- Collaborating with colleagues to identify opportunities for increased representation
- Engaging with the music industry through events and public speaking
ASSUMPTION: This role requires strong customer service skills and a passion for the music industry. Previous administrative experience is beneficial but not required.
📋 Key Responsibilities
✅ Provide professional, yet personalised membership support to current and prospective members
✅ Resolve member queries using current company procedures, internal resources, and the APRA AMCOS distribution rules and practices
✅ Professionally and successfully execute reports and prepare and communicate statistical information
✅ Provide accurate and timely administrative support services, correspondence, and database management relating to writer members
✅ Collaborate with colleagues to identify opportunities for increased representation
✅ Music industry engagement through attending APRA AMCOS membership and music industry functions as required
✅ Co-ordination, budgeting, participation, and evaluation as required for member events (virtually and face to face)
✅ Public speaking and presentations to education institutions as required
ASSUMPTION: The role involves a mix of customer service, administration, and music industry engagement. Strong communication and organizational skills are essential.
🎯 Required Qualifications
Education: No formal education requirements specified
Experience: No specific experience level required, but demonstrated experience in an administrative office environment is preferred
Required Skills:
- Excellent customer service skills, both verbally and written
- Sound problem-solving, time management, and organization skills
- Experience handling confidential and private information with care
- Strong attention to detail and ability to work well under pressure
- Self-sufficient in use of digital tools, such as Microsoft suite of applications
Preferred Skills:
- Interests or involvement in the broader music industry
ASSUMPTION: While specific qualifications are not required, a passion for music and customer service is essential for success in this role.
💰 Compensation & Benefits
Salary Range: AUD 55,000 - 65,000 per annum (based on industry standards for entry to mid-level roles in the music industry in Sydney)
Benefits:
- Learning and development programs
- 18 weeks paid parental leave
- Discounted private health benefits
- Novated lease vehicles arrangements
- Access to financial services
- Employee assistance programs
Working Hours: Full-time, 37.5 hours per week, with flexible hybrid work arrangements
ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: APRA AMCOS operates in the music industry, representing songwriters, composers, and publishers. The organization plays a crucial role in collecting and distributing royalties, contributing to the economic success of the Australian and New Zealand music industries.
Company Size: APRA AMCOS has 201-500 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: APRA AMCOS was founded in 1926, making it an established organization with a rich history in the music industry.
Company Description:
- APRA AMCOS is Australasia’s leading music rights management organization, representing over 119,000 members across Australia and New Zealand
- The organization administers rights on behalf of its members, supporting songwriters, composers, and publishers in an industry that generates billions of dollars each year for the Australian and New Zealand economies
- APRA AMCOS is affiliated with similar collective management organizations around the world, ensuring that Australian and New Zealand writers get paid when their music is played overseas
Company Specialties:
- Music rights management
- Royalties collection and distribution
- Music industry engagement and events
Company Website: http://www.apraamcos.com.au
ASSUMPTION: APRA AMCOS is a well-established organization with a strong presence in the music industry, offering opportunities for professional growth and development.
📊 Role Analysis
Career Level: This role is an entry to mid-level position, offering opportunities for career progression within the organization
Reporting Structure: The Writer Services Representative reports directly to the Team Leader, Writer Services
Work Arrangement: This role offers hybrid work arrangements, with 2 days on-site and the remainder of the week working remotely
Growth Opportunities:
- Progression to senior administrative or management roles within APRA AMCOS
- Expansion of responsibilities based on performance and organizational needs
ASSUMPTION: This role provides opportunities for professional growth and development within the organization, with potential for career progression based on performance and organizational needs.
🌍 Location & Work Environment
Office Type: APRA AMCOS' Ultimo office is a modern, collaborative workspace
Office Location(s): 16 Mountain St, Ultimo, NSW 2007, AU
Geographic Context:
- The Ultimo office is located in the inner-city suburb of Ultimo, close to public transportation and various amenities
- Ultimo is situated on Gadigal land, and APRA AMCOS acknowledges the Traditional Custodians of the land
- The office offers a hybrid work environment, combining the convenience of remote work with in-office collaboration
Work Schedule: Full-time, 37.5 hours per week, with flexible hybrid work arrangements
ASSUMPTION: The Ultimo office provides a modern, collaborative work environment with opportunities for both remote and on-site work.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the hiring manager
- In-person or virtual interview with the hiring manager and a panel of team members
- Background check and reference check (if required)
Key Assessment Areas:
- Customer service skills and experience
- Problem-solving and time management skills
- Attention to detail and ability to work under pressure
- Music industry knowledge and passion
Application Tips:
- Tailor your resume and cover letter to highlight your customer service experience and any relevant music industry involvement
- Prepare examples of your problem-solving skills and ability to work under pressure
- Research APRA AMCOS and the music industry to demonstrate your knowledge and enthusiasm for the role
ATS Keywords: Customer service, administrative support, music industry, problem-solving, attention to detail, hybrid work, APRA AMCOS
ASSUMPTION: The application process for this role is likely to involve multiple interviews and assessments, focusing on customer service skills, problem-solving, and music industry knowledge.
🛠️ Tools & Technologies
- Microsoft suite of applications (Outlook email, Excel, PowerPoint, Word, and Teams)
- Customer relationship management (CRM) software
- Database management systems
ASSUMPTION: The Writer Services Representative role requires proficiency in Microsoft Office Suite and may involve the use of CRM and database management systems.
👔 Cultural Fit Considerations
Company Values:
- Collaboration
- Respect
- Skill
- Imagination
- Accountability
Work Style:
- Collaborative and team-oriented
- Customer-focused
- Adaptable and flexible
- Results-driven
Self-Assessment Questions:
- Do you thrive in a customer-focused, collaborative work environment?
- Are you passionate about the music industry and eager to engage with APRA AMCOS members?
- Can you demonstrate strong problem-solving skills and the ability to work well under pressure?
ASSUMPTION: APRA AMCOS values a collaborative, respectful, and customer-focused work environment. Candidates who align with these values and demonstrate strong customer service skills and a passion for the music industry are likely to be a good fit for the organization.
⚠️ Potential Challenges
- Handling a high volume of member queries and ensuring timely resolution
- Balancing administrative tasks with music industry engagement and events
- Adapting to a hybrid work environment and maintaining productivity both on-site and remotely
- Keeping up-to-date with changes in the music industry and APRA AMCOS' policies and procedures
ASSUMPTION: The Writer Services Representative role may present challenges related to managing a high volume of queries, balancing multiple responsibilities, and adapting to a hybrid work environment.
📈 Similar Roles Comparison
- This role differs from other administrative or customer service positions in the music industry due to its focus on supporting songwriter and composer members and engaging with the music industry through events and public speaking
- APRA AMCOS' size and industry-specific focus provide unique opportunities for career growth and development
- Career progression in this role may involve expanding responsibilities or moving into management positions within the organization
ASSUMPTION: The Writer Services Representative role offers unique opportunities for career growth and development within the music rights management industry, with potential for progression based on performance and organizational needs.
📝 Sample Projects
- Developing and implementing a new system for tracking member queries and ensuring timely resolution
- Planning and executing a member event, including budgeting, coordination, and evaluation
- Creating and delivering a presentation to education institutions on the importance of music rights management and APRA AMCOS' role in the industry
ASSUMPTION: The Writer Services Representative role may involve projects related to improving member support, planning and executing events, and engaging with the music industry through public speaking.
❓ Key Questions to Ask During Interview
- Can you describe a typical day in the role of Writer Services Representative?
- How does the team collaborate to identify opportunities for increased representation of APRA AMCOS members?
- What opportunities are there for professional growth and development within the organization?
- How does APRA AMCOS support work-life balance for its employees?
- What are the most challenging aspects of the role, and how can I best prepare for them?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and provides valuable insights into the work environment and organizational culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your customer service experience, problem-solving skills, and any relevant music industry involvement
- Prepare examples of your ability to work under pressure and adapt to a hybrid work environment
- Research APRA AMCOS and the music industry to demonstrate your knowledge and enthusiasm for the role
- Follow up with Kellie Lloyd, Team Leader, Writer Services Representative (KLloyd@apra.com.au) one week after submitting your application to confirm receipt and inquire about the next steps in the process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
