📌 Core Information
🔹 Job Title: Account Management (Direct Sales) Specialist
🔹 Company: Vertiv
🔹 Location: Gurgaon, India
🔹 Job Type: On-site
🔹 Category: Sales
🔹 Date Posted: April 17, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: No (50% travel required)
🚀 Job Overview
Key aspects of this role include:
- Managing customer relationships and engagement as a single point of contact
- Handling MIS, organizing governance meetings, managing contracts, and expanding business opportunities
- Requiring strong communication, presentation, and data management skills
- Involving travel up to 50% of the time, with a preference for candidates staying in Gurgaon/Delhi
ASSUMPTION: This role requires a high level of customer interaction and travel, so candidates should be comfortable with frequent client meetings and remote work.
📋 Key Responsibilities
✅ Manage customer relationships and engagement, acting as a single point of contact (SPOC)
✅ Handle MIS, organize governance and operation review meetings with clients, and manage risks associated with SOW and SLA
✅ Manage key accounts for new business development, remote monitoring, and optimization of products
✅ Expand existing business and manage receivables
✅ Prepare and review service contracts with customers for AMC/CAMC, spares, and life cycle product selling
✅ Manage the install base and commercial and legal terminology
ASSUMPTION: This role requires a balance of customer-facing and internal tasks, with a focus on expanding business opportunities and managing customer contracts.
🎯 Required Qualifications
Education: BE in Electrical, Electronics, EXTC, or Mechanical, with an MBA or PG Diploma in Marketing
Experience: 10-11 years of product sales experience, with 4-5 years in data center product sales (direct sales preferred)
Required Skills:
- Excellent communication and presentation skills
- Strong data management skills (sound knowledge of MS Excel, PowerPoint, and MS Word)
- Good cognitive skills and analytics
- Commercial and legal terminology knowledge
- Willingness to travel PAN INDIA for client meetings
Preferred Skills:
- Experience in offer management and RFQ preparation
ASSUMPTION: Candidates with experience in data center product sales and offer management/RFQ preparation will have an advantage in this role.
💰 Compensation & Benefits
Salary Range: INR 15-20 lakhs per annum (Estimated, based on industry standards for experienced sales professionals in India)
Benefits:
- Medical, dental, and vision insurance
- Retirement savings plans
- Employee assistance programs
- Paid time off and holidays
- Employee discounts and perks
Working Hours: Full-time, with flexible hours to accommodate client meetings and travel
ASSUMPTION: The salary range is estimated based on industry standards for experienced sales professionals in India. Actual compensation may vary based on individual qualifications and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Vertiv operates in the appliances, electrical, and electronics manufacturing industry, focusing on power and cooling solutions for data centers, communication networks, and commercial and industrial facilities.
Company Size: Vertiv is a large organization with over 10,000 employees globally, providing ample opportunities for career growth and development.
Founded: Vertiv was founded in 2016, following the spin-off from Emerson Electric Co.
Company Description:
- Vertiv brings together hardware, software, analytics, and ongoing services to enable customers’ vital applications to run continuously, perform optimally, and grow with their business needs.
- The company solves critical challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services.
- Vertiv operates in more than 130 countries and has a strong global presence.
Company Specialties:
- Thermal Management
- IT Management
- Power Management
- Unified Infrastructure
- Software
- Services and Consulting
- Data Centers
- Communication Networks
- Commercial and Industrial Environments
Company Website: http://www.Vertiv.com
ASSUMPTION: Vertiv's extensive global presence and diverse product offerings provide candidates with opportunities to work on various projects and expand their skillsets.
📊 Role Analysis
Career Level: This role is at the senior specialist level, requiring a high level of experience and expertise in sales and customer management.
Reporting Structure: The Account Management (Direct Sales) Specialist reports directly to the Sales Manager or Regional Sales Director.
Work Arrangement: This role requires a significant amount of travel (up to 50%), with a preference for candidates staying in Gurgaon/Delhi. The work arrangement is primarily on-site, with flexibility for remote work when traveling.
Growth Opportunities:
- Expanding business opportunities and managing key accounts can lead to increased sales targets and bonuses.
- Proving success in this role may open up opportunities for advancement to sales management or other senior roles within the company.
- Gaining experience in data center product sales and offer management/RFQ preparation can lead to career progression in related fields.
ASSUMPTION: Successful candidates in this role will have opportunities to grow their careers within Vertiv, given the company's size and diverse product offerings.
🌍 Location & Work Environment
Office Type: Vertiv's office in Gurgaon is a modern, professional workspace with amenities to support employee productivity and well-being.
Office Location(s): 505 N. Cleveland Ave., Westerville, Columbus, OH 43082, US (Global Headquarters); 29/F Orient Square Bldg, F. Ortigas Jr. Road, Pasig City 1600, PH; Fraser Road, London, England, GB; 1300 Concord Terrace, Suite 400, Sunrise,, FL 33323, US; Bologna, Italy 40023, IT; Tognana, Italy 35028, IT
Geographic Context:
- Gurgaon is a major IT hub and a significant contributor to India's economy, with a thriving business environment.
- The city offers excellent connectivity, with the Indira Gandhi International Airport located nearby and extensive road and rail networks.
- Gurgaon has a mix of residential and commercial areas, providing ample housing options for employees.
Work Schedule: The work schedule is primarily Monday to Friday, with flexible hours to accommodate client meetings and travel. Some weekend work may be required to meet client needs.
ASSUMPTION: The work environment in Gurgaon is dynamic and fast-paced, with a strong focus on customer satisfaction and business growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Technical assessment (data analysis or case study)
- Final round interview with the hiring manager or sales team
- Background check and offer extension
Key Assessment Areas:
- Sales skills and experience
- Customer management and engagement
- Data analysis and presentation skills
- Commercial and legal terminology knowledge
- Problem-solving and critical thinking
Application Tips:
- Tailor your resume to highlight relevant sales experience, customer management skills, and data analysis proficiency.
- Prepare a cover letter emphasizing your enthusiasm for the role and your understanding of Vertiv's products and services.
- Be ready to discuss your experience with data center products, offer management, and RFQ preparation during the interview.
ATS Keywords: Customer Relationship Management, Customer Engagement, Data Management, MS Excel, MS Power Point, MS Word, Communication Skills, Presentation Skills, Contract Management, Risk Management, New Business Development, Remote Monitoring, Product Sales, Commercial Terminology, Legal Terminology, Offer Management, RFQ Preparation
ASSUMPTION: The application process for this role may involve multiple rounds of interviews and assessments, focusing on sales skills, customer management, and data analysis proficiency.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: Candidates should be proficient in using Microsoft Office Suite and CRM software, with a willingness to learn and adapt to other tools as needed.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Accountable
- Performance-driven
Work Style:
- Dynamic and fast-paced
- Focused on customer satisfaction and business growth
- Encouraging of collaboration and teamwork
- Promoting a performance-driven culture
Self-Assessment Questions:
- Do you have a proven track record of success in sales and customer management?
- Are you comfortable working in a dynamic, fast-paced environment with frequent travel?
- Do you have strong data analysis and presentation skills, with a solid understanding of commercial and legal terminology?
ASSUMPTION: Successful candidates for this role will demonstrate a strong fit with Vertiv's company values and work style, with a proven track record in sales and customer management.
⚠️ Potential Challenges
- Managing a high volume of client meetings and travel requirements
- Balancing customer-facing responsibilities with internal tasks, such as contract management and risk assessment
- Adapting to a dynamic work environment with frequent changes in priorities and workload
- Meeting sales targets and expanding business opportunities in a competitive market
ASSUMPTION: Candidates should be prepared to manage a high volume of client meetings and travel, balance customer-facing and internal responsibilities, and adapt to a dynamic work environment.
📈 Similar Roles Comparison
- This role differs from other sales positions in that it focuses on account management and customer engagement, rather than new business development or technical support.
- In the data center industry, this role is unique in its focus on direct sales and customer management, rather than channel or partner management.
- Career progression in this role may lead to sales management or other senior roles within the company, with opportunities to expand into related fields such as offer management or RFQ preparation.
ASSUMPTION: This role is unique in its focus on account management and customer engagement in the data center industry, with opportunities for career progression within Vertiv.
📝 Sample Projects
- Expanding an existing account's service contract for AMC/CAMC, spares, and life cycle product selling
- Managing the install base and commercial and legal terminology for a key account
- Preparing and reviewing service contracts with customers for AMC/CAMC, spares, and life cycle product selling
ASSUMPTION: These sample projects are representative of the day-to-day responsibilities and tasks associated with this role, focusing on account management, customer engagement, and contract management.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the overall sales strategy for the company?
- What are the most significant challenges facing the sales team currently, and how can this role address them?
- What opportunities are there for career growth and development within the company?
- How does the company support work-life balance for employees with frequent travel requirements?
ASSUMPTION: Asking these questions during the interview will help candidates better understand the role, the company's sales strategy, and the opportunities for career growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant sales experience, customer management skills, and data analysis proficiency.
- Prepare a cover letter emphasizing your enthusiasm for the role and your understanding of Vertiv's products and services.
- Be ready to discuss your experience with data center products, offer management, and RFQ preparation during the interview.
- Follow up with the hiring manager or HR representative within one week of submitting your application to confirm receipt and express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
