Account Management executive - DSP , DSP Program Team

📌 Core Information

🔹 Job Title: Account Management Executive - DSP Program Team

🔹 Company: Amazon

🔹 Location: Kolkata, West Bengal, India

🔹 Job Type: On-site

🔹 Category: Operations

🔹 Date Posted: 2025-05-06

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Working on multiple charters in the DSP program such as compliance, VAS, partner profitability, MOT, and block mix at stations
• Tracking partner review AIs, daily performance management metrics, and publishing metric reports
• Coordinating with multiple stakeholders and traveling across multiple stations as required
• Analyzing data and identifying patterns to keep raising the bar

ASSUMPTION: This role requires a high level of organization, communication, and analytical skills to manage multiple responsibilities and stakeholders effectively.

📋 Key Responsibilities

✅ Support BC in tracking DOT metric (Delivery on time) and identify defaulting DSP partners

✅ Track MOT and block level partner profitability metric, P50, P90 route count goals, and highlight actionable areas to BC

✅ Minimize NL losses by coordinating with station teams and BC on NL/Ageing/SLP/GST/COD cases

✅ Track DSP support hub actionable points and reach out to BC for interventions when required

✅ Deep dive on network health score of partners and escalate to BC about consistent bottom DSP partners

✅ Track partner improvement post MEP issuances and loop in BC in case of issues

✅ Follow-up on the AIs generated from DSP reviews meetings and BC DSP WBRs and escalate to BC in case of issues

✅ Support BC in new partner onboarding and documentation, track partner levels compliance QBs, improve VAS adoption, track policy renewals, solve invoicing-related disputes, and solve NL/COD/SLP/GST-related concerns

✅ Schedule new EV vendors-Partner connect to meet sustainability goals and share daily DSP performance reports, submission of BG (Bank guarantee) within deadlines

✅ In the context of pinnacle launches, evaluate document and license readiness, monitor onboarding SIMs, manage station dashboard access, and scrutinize other essential checkpoints for new 2.0 DSP partners

✅ Maintain a ready reckoner of tenured top-performing DSP supervisors

ASSUMPTION: The role requires a strong focus on data analysis, stakeholder management, and operational excellence to ensure smooth execution of various responsibilities.

🎯 Required Qualifications

Education: Graduation in any discipline

Experience: 1-5 years of experience in business operations processes, excel data working, data analysis and deep dive, multiple stakeholder management; last mile operations experience will be an added advantage

Required Skills:

• Proficiency in verbal & written communication
• Experience to co-ordinate with multiple stakeholders
• Operations/field experience preferred
• Good working knowledge of MS Office, MS Outlook
• Ability to analyze and identify patterns in large data sets
• Decision-making aptitudes based on given guidelines and in ambiguous contexts

Preferred Skills:

• Loop competencies: Quantitative/data analytical skills, Deep Dive

ASSUMPTION: Strong communication, analytical, and organizational skills are crucial for success in this role, along with a solid understanding of operations and data analysis.

💰 Compensation & Benefits

Salary Range: INR 5-7 LPA (Estimated based on industry standards for the role, experience level, and location)

Benefits:

• Competitive benefits package
• Opportunities for career growth and development
• Dynamic and inclusive work environment

Working Hours: Full-time (40 hours/week), with flexibility for travel as required

ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: E-commerce and Retail

Company Size: 10,001+ employees (Large enterprise)

Founded: 1994 (Over 25 years ago)

Company Description:

• Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence
• Amazon is known for its customer-centric approach, operational excellence, and long-term thinking
• Amazon offers a dynamic and innovative work environment with opportunities for career growth and development

Company Specialties:

• E-commerce platform
• Cloud computing services (AWS)
• Digital streaming services (Prime Video, Music, etc.)
• Artificial intelligence and machine learning

Company Website: https://www.amazon.com/

ASSUMPTION: Working at Amazon offers exposure to cutting-edge technology, a diverse range of products and services, and a fast-paced work environment.

📊 Role Analysis

Career Level: Mid-level (2-5 years of experience)

Reporting Structure: Reports directly to Business Coach / Sr. Business Coach

Work Arrangement: On-site, with travel requirements

Growth Opportunities:

• Potential career progression within the operations or management teams
• Opportunities to work on high-impact projects and gain exposure to various aspects of the business
• Access to training and development programs to enhance skills and advance career growth

ASSUMPTION: This role offers a unique opportunity to work in a dynamic and fast-growing environment, with ample opportunities for career growth and development.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): Kolkata, West Bengal, India

Geographic Context:

• Kolkata is the capital of West Bengal and the largest city in Eastern India
• The city is known for its rich cultural heritage, historical sites, and vibrant food scene
• Kolkata offers a mix of traditional and modern amenities, with a lower cost of living compared to other major Indian cities

Work Schedule: Full-time (40 hours/week), with flexibility for travel as required

ASSUMPTION: Working in Kolkata offers a unique blend of cultural experiences and a lower cost of living, making it an attractive location for professionals.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• On-site or virtual interview with hiring manager and/or team members
• Final decision and offer

Key Assessment Areas:

• Problem-solving skills and analytical thinking
• Communication and interpersonal skills
• Cultural fit and alignment with Amazon's leadership principles
• Technical skills and knowledge of relevant tools and technologies

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Demonstrate your problem-solving skills and analytical thinking through examples from your past experiences
• Showcase your understanding of Amazon's business and how your skills and experiences align with the company's values and leadership principles

ATS Keywords: Account Management, Operations, Data Analysis, Stakeholder Management, Business Operations, Partner Management, DSP, Amazon

ASSUMPTION: The application process for this role is likely to be competitive, and candidates should focus on demonstrating their relevant skills and experiences to increase their chances of success.

🛠️ Tools & Technologies

• Microsoft Office Suite (Excel, Outlook)
• Data analysis and visualization tools (e.g., Power BI, Tableau)
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: Familiarity with relevant tools and technologies is essential for success in this role, as they enable effective data analysis, communication, and collaboration.

👔 Cultural Fit Considerations

Company Values:

• Customer obsession
• Ownership
• Invent and simplify
• Learn and be curious
• Hire and develop the best
• Insist on the highest standards
• Think big
• Bias for action
• Frugality
• Earn trust

Work Style:

• Fast-paced and dynamic work environment
• Focus on results and delivering high-quality work
• Collaborative and inclusive team culture
• Opportunities for career growth and development

Self-Assessment Questions:

• Do you have a strong customer focus and a passion for delivering exceptional customer experiences?
• Are you comfortable working in a fast-paced, dynamic environment and managing multiple priorities?
• Do you have strong analytical and problem-solving skills, with the ability to identify patterns in data and make data-driven decisions?
• Are you a strong communicator, with the ability to build and maintain effective relationships with stakeholders at all levels?
• Do you align with Amazon's leadership principles and company values?

ASSUMPTION: A strong cultural fit with Amazon's values and work style is crucial for success in this role, as it enables effective collaboration and alignment with the company's mission and goals.

⚠️ Potential Challenges

• Managing multiple stakeholders and priorities effectively
• Working in a fast-paced and dynamic environment, with a focus on delivering high-quality work
• Travel requirements, which may involve frequent travel to multiple stations
• Dealing with operational urgencies and addressing issues as they arise
• Keeping up with the latest tools, technologies, and best practices in the industry

ASSUMPTION: These challenges require strong organizational, communication, and problem-solving skills, as well as a willingness to adapt and learn in a fast-paced environment.

📈 Similar Roles Comparison

• Compared to other account management roles, this position has a stronger focus on data analysis, stakeholder management, and operational excellence
• In the context of the e-commerce industry, this role offers unique insights into Amazon's operations and partner management strategies
• Career progression in this role may lead to opportunities in operations management, business development, or other related fields

ASSUMPTION: Understanding the unique aspects of this role and how it compares to similar positions in the industry can help candidates tailor their application and prepare for the interview process.

📝 Sample Projects

• Analyzing partner profitability data to identify trends and opportunities for improvement
• Developing and implementing a new partner onboarding process to streamline operations and reduce time-to-market
• Collaborating with cross-functional teams to improve VAS adoption and track policy renewals

ASSUMPTION: Familiarity with these sample projects can help candidates demonstrate their understanding of the role's responsibilities and prepare for the interview process.

❓ Key Questions to Ask During Interview

• Can you describe a typical day or week in this role?
• How does this role contribute to Amazon's overall business strategy and goals?
• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• What opportunities are there for career growth and development within this role or the broader operations team?
• How does this role support Amazon's commitment to sustainability and environmental responsibility?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process can help candidates demonstrate their interest in the role and gain a better understanding of the company and its culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare examples of your problem-solving skills and analytical thinking from your past experiences
• Research Amazon's business and align your skills and experiences with the company's values and leadership principles
• Follow up with the hiring manager or HR representative within one week of submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.