📌 Core Information
🔹 Job Title: Account Management Manager
🔹 Company: Preply
🔹 Location: Barcelona, Spain
🔹 Job Type: On-site
🔹 Category: B2B Sales & Account Management
🔹 Date Posted: June 6, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (Relocation package available)
🚀 Job Overview
Key aspects of this role include:
- Leading and inspiring a team of high-performing account managers
- Managing a portfolio of strategic enterprise accounts
- Ensuring exceptional value and customer retention
- Collaborating with cross-functional teams to influence product roadmaps
ASSUMPTION: This role requires a balance of people management and hands-on account management, with a focus on driving customer success and growth.
📋 Key Responsibilities
✅ Hire, onboard, coach, and mentor a team of Key Account Managers (KAMs)
✅ Build team OKRs and track team KPIs, customer health metrics, and revenue goals
✅ Use data to inform decisions that continuously improve team performance and customer outcomes
✅ Work closely with Sales, Product, Marketing, and Support to influence the product roadmap and ensure a seamless customer experience
✅ Oversee the post-sales lifecycle for B2B clients, ensuring successful onboarding, engagement, long-term retention, and expansion
✅ Personally manage a portfolio of strategic accounts, working with L&D and HR professionals on setting up successful language learning programs
✅ Track team KPIs, customer health metrics, and revenue goals, using data to inform decisions that continuously improve team performance and customer outcomes
✅ Work closely with Sales, Product, Marketing, and Support to ensure a seamless customer experience and capture customer feedback
ASSUMPTION: This role involves a mix of strategic planning, data-driven decision making, and hands-on account management to drive customer success and team growth.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: At least 4-5 years of experience managing renewals and upselling to key accounts, along with 2 years of team management experience
Required Skills:
- Proven experience in account management and team leadership
- Fluency in English; additional European language is a plus
- Proficiency with CRM solutions and online platforms
- Excellent oral and verbal communication skills, with all levels within customers' teams
- Empathy and ability to build relationships with customers
- Team spirit, hands-on attitude, ambitious, and passionate
Preferred Skills:
- Experience in the Ed-Tech or language learning industry
- Familiarity with corporate language training programs
ASSUMPTION: Candidates should have a strong background in account management and team leadership, with a focus on driving customer success and growth.
💰 Compensation & Benefits
Salary Range: €60,000 - €80,000 per year (Based on industry standards for similar roles in Barcelona)
Benefits:
- Generous monthly allowance for lessons on Preply.com
- Learning & Development budget and time off for self-development
- Competitive financial package with equity, leave allowance, and health insurance
- Attractive relocation package (if not based in Barcelona)
- Access to free mental health support platforms
- Access to Gympass-partnered wellness and gym centers throughout Spain
Working Hours: Full-time (40 hours/week), with flexibility for remote work when needed
ASSUMPTION: The salary range is estimated based on industry standards for similar roles in Barcelona, considering the candidate's experience and the company's size and success.
📌 Applicant Insights
🔍 Company Context
Industry: Preply operates in the Ed-Tech and language learning industry, focusing on connecting tutors with learners worldwide
Company Size: Preply has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and impact
Founded: 2012, with a history of rapid growth and expansion in the online language tutoring segment
Company Description:
- Preply powers people's progress by creating life-changing learning experiences
- Offers personalized language learning journeys with over 90,000 tutors teaching more than 50 languages
- Driven by a culture of perfecting the experience provided to customers, both consumers and enterprises
Company Specialties:
- Education and tutoring
- Marketplace and online education
- Software development
- Ed-tech and corporate language training
Company Website: http://preply.com
ASSUMPTION: Preply's focus on customer experience and growth provides an environment that values innovation and continuous improvement.
📊 Role Analysis
Career Level: This role is suitable for experienced professionals seeking to advance their careers in account management and team leadership
Reporting Structure: The Account Management Manager will report directly to the Head of Key Accounts and will lead a team of Key Account Managers
Work Arrangement: This is an on-site role based in Barcelona, with a relocation package available for non-local candidates
Growth Opportunities:
- Advancement to senior leadership roles within the Key Accounts team
- Expansion into other regions or business units as Preply continues to grow
- Professional development opportunities through Preply's Learning & Development budget and time off for self-development
ASSUMPTION: This role offers significant growth potential as Preply continues to expand its customer base and enter new markets.
🌍 Location & Work Environment
Office Type: Preply's Barcelona office is a collaborative and dynamic workspace, fostering a culture of innovation and continuous improvement
Office Location(s): Carrer de Badajoz, 97, 4,5,8 floors, Barcelona, Catalonia 08018, ES
Geographic Context:
- Barcelona is a vibrant, multicultural city with a strong tech industry and a high quality of life
- The office is located in the Eixample district, close to public transportation and amenities
- Barcelona offers a mild Mediterranean climate, with warm, dry summers and mild, rainy winters
Work Schedule: Full-time (40 hours/week), with flexibility for remote work when needed
ASSUMPTION: Preply's Barcelona office provides a collaborative and engaging work environment, with opportunities for professional growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the Talent Acquisition team
- On-site or virtual interview with the hiring manager and team members
- Final interview with the Head of Key Accounts
Key Assessment Areas:
- Account management skills and experience
- Team leadership and mentoring abilities
- Data-driven decision-making and analytical skills
- Communication and interpersonal skills
Application Tips:
- Highlight your relevant experience in account management and team leadership
- Demonstrate your understanding of Preply's business and the role's requirements
- Showcase your ability to drive customer success and growth through data-driven strategies
- Prepare examples of your experience managing key accounts and leading teams
ATS Keywords: Account Management, Team Leadership, Data Analysis, Customer Relationship Management, Sales Strategy, Language Learning, Performance Tracking, Customer Feedback, Retention Strategies, Upselling
ASSUMPTION: Preply's interview process focuses on assessing candidates' relevant experience, skills, and cultural fit for the role and the company.
🛠️ Tools & Technologies
- CRM solutions (e.g., Salesforce, HubSpot)
- Online platforms (e.g., Preply.com, video conferencing tools)
- Data analysis and visualization tools (e.g., Excel, Google Analytics)
ASSUMPTION: Preply uses industry-standard tools and technologies to support its account management and team leadership processes.
👔 Cultural Fit Considerations
Company Values:
- Care to change the world
- We do it for learners
- Keep perfecting
- Now is the time
- Disciplined execution
- Dive deep
- Growth mindset
- Raise the bar
- Challenge, disagree, and commit
- One Preply
Work Style:
- Collaborative and dynamic
- Data-driven and analytical
- Focused on customer success and growth
- Continuously learning and improving
Self-Assessment Questions:
- How do you align with Preply's company values, particularly 'Care to change the world' and 'We do it for learners'?
- How comfortable are you working in a fast-paced, dynamic environment, and how do you adapt to change?
- How do you approach continuous learning and improvement in your role and personal life?
ASSUMPTION: Preply's company values and work style emphasize a customer-focused, collaborative, and continuously improving culture.
⚠️ Potential Challenges
- Managing a team of high-performing account managers with varying levels of experience
- Balancing strategic planning and hands-on account management responsibilities
- Driving customer success and growth in a competitive market
- Adapting to a fast-paced, dynamic work environment
ASSUMPTION: These challenges are inherent to the role and can be overcome through strong leadership, strategic planning, and a customer-focused approach.
📈 Similar Roles Comparison
- This role differs from other account management positions in its focus on team leadership and driving customer success through data-driven strategies
- Preply's corporate language training programs set it apart from other Ed-Tech companies, offering unique opportunities for growth and impact
- Career progression in this role may involve expanding into other regions or business units as Preply continues to grow
ASSUMPTION: This role offers unique opportunities for growth and impact within the Ed-Tech and language learning industry.
📝 Sample Projects
- Developing and implementing a data-driven strategy to improve customer retention and expansion for a key enterprise account
- Coaching and mentoring a team member to successfully manage a high-value, high-complexity account
- Collaborating with cross-functional teams to influence the product roadmap and ensure a seamless customer experience
ASSUMPTION: These sample projects illustrate the role's focus on data-driven decision making, team leadership, and cross-functional collaboration to drive customer success and growth.
❓ Key Questions to Ask During Interview
- How does Preply support the professional development and growth of its account management team members?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Preply measure the success of its account management team and individual team members?
- What opportunities are there for career progression within the Key Accounts team and Preply as a whole?
- How does Preply foster a culture of collaboration and continuous improvement within its teams?
ASSUMPTION: These questions help candidates better understand the role's requirements, Preply's culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience in account management and team leadership
- Prepare examples of your experience managing key accounts and leading teams
- Follow up with the Preply Talent Acquisition team one week after submitting your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
