Account Manager, Client Success

📌 Core Information

🔹 Job Title: Account Manager, Client Success

🔹 Company: Centerfield

🔹 Location: Los Angeles, California, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX), 💼 Account Management

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing a portfolio of clients within the home services sector
• Driving revenue growth through upsell and cross-sell strategies
• Serving as the main point of contact between clients and internal teams
• Developing and maintaining robust client relationships

ASSUMPTION: The job overview suggests a blend of strategic thinking to grow client accounts and operational skills to manage ongoing client relationships and projects effectively.

📋 Key Responsibilities

✅ Own a book of business comprising multiple clients in the home services division

✅ Develop and grow client programs via product upsell/cross-sell

✅ Reach assigned revenue goals for the business portfolio annually

✅ Serve as the lead point of contact for partners and resource for internal teams

✅ Build trusted relationships with clients and colleagues

✅ Generate and track internal and external success KPIs

✅ Ensure timely delivery of projects to meet objectives

✅ Host regular client meetings and report on KPIs

✅ Coordinate internal meetings for project initiatives

✅ Learn internal systems for client communication on technical issues

✅ Collaborate with business development and executives on accounts as needed

✅ Assist with challenging customer inquiries and escalations

✅ Contribute and present materials during client meetings

ASSUMPTION: The responsibilities indicate a balance of client-facing activities and backend coordination with internal teams to ensure client satisfaction and project alignment.

🎯 Required Qualifications

Education: Degree in Marketing, Business Administration, or Economics, or equivalent experience

Experience: 2+ years in client or account management

Required Skills:

• Client Management
• Account Management
• Proficiency in Microsoft Office, especially Excel and PowerPoint

Preferred Skills:

• Experience in JIRA, Asana, Tableau, Looker
• Knowledge of Call Center operations

ASSUMPTION: The emphasis on digital marketing and technical tools suggests that the role may involve significant data analysis and project management activities.

💰 Compensation & Benefits

Salary Range: $65,000 - $75,000 per year

Benefits:

• Unlimited PTO
• Comprehensive medical, dental, and vision plans with generous parental leave
• 401(k) company match plan, fully vested from day one

Working Hours: 40 hours per week with flexibility for client meetings across time zones

ASSUMPTION: The benefits package indicates a focus on work-life balance and employee well-being, with flexible hours to accommodate varying client schedules.

📌 Applicant Insights

🔍 Company Context

Industry: Insurance, focusing on customer acquisition for various insurance sectors

Company Size: Medium-sized (51-200 employees), providing opportunities for individual impact and team collaboration

Founded: 2009

Company Description:

• Known for digital marketing solutions and omnichannel experiences
• Reaches over 150 million in-market shoppers annually
• Award-winning workplace recognized for its culture and work environment

Company Specialties:

• Customer Acquisition
• Digital Marketing
• Omnichannel Experiences

Company Website: http://www.datalot.com

ASSUMPTION: This information suggests that Centerfield values innovation in customer engagement processes, likely providing a dynamic workplace for creative marketing professionals.

📊 Role Analysis

Career Level: Mid-level position suitable for growth from junior account management roles

Reporting Structure: Likely reports to a Senior Account Manager or Director within client services

Work Arrangement: Hybrid model with scheduled in-office days

Growth Opportunities:

• Opportunity to expand leadership skills by managing diverse client portfolios
• Potential for advancement to senior account management roles
• Exposure to high-profile brand partnerships

ASSUMPTION: The role offers significant growth potential for proactive individuals seeking to deepen their expertise in account management and client success strategies.

🌍 Location & Work Environment

Office Type: Modern workspace in Silicon Beach with collaborative layouts

Office Location(s): Playa Vista, CA

Geographic Context:

• Situated within a tech-forward community with excellent networking opportunities
• Accessible location with diverse cultural and recreational amenities
• Thriving area for digital marketing and tech industries

Work Schedule: In-office presence required on Tuesdays, Wednesdays, and Thursdays

ASSUMPTION: The location and environment cater to tech-savvy professionals seeking a vibrant community with a balance of work and social activities.

💼 Interview & Application Insights

Typical Process:

• Online application submission through company website
• Screening interviews via phone or video conference
• In-person interviews with team leads and HR

Key Assessment Areas:

• Client management experience and track record
• Technical and analytical skills relevant to digital marketing
• Interpersonal and communication abilities

Application Tips:

• Highlight relevant digital marketing experience
• Prepare examples of successful client account management
• Demonstrate versatility in handling varied responsibilities

ATS Keywords: Client Management, Account Management, Digital Marketing, Communication Skills, Project Management

ASSUMPTION: Given their focus on digital solutions, applicants should emphasize experience in digital analytics and strategic client engagement.

🛠️ Tools & Technologies

• Microsoft Office Suite (Excel, PowerPoint)
• JIRA/Asana for project management
• Tableau/Looker for data analysis

ASSUMPTION: Tools listed emphasize a need for proficiency in software that aids in data-driven decision-making and project planning.

👔 Cultural Fit Considerations

Company Values:

• Innovation in customer engagement
• Commitment to client success and satisfaction
• Integrity and ethical practices

Work Style:

• Collaborative team-oriented environment
• Proactive and self-motivated work ethic
• Flexible yet disciplined approach to workload management

Self-Assessment Questions:

• Am I effective at driving client success through strategic initiatives?
• How adaptable am I to changing client needs and market dynamics?
• Do I thrive in fast-paced, dynamic environments?

ASSUMPTION: Candidates with a strong commitment to proactive client management and continuous improvement are more likely to find success in this role.

⚠️ Potential Challenges

• Balancing multiple client expectations and timelines
• Staying updated with digital marketing trends and technologies
• Demanding client schedules across different time zones
• Managing escalations and service-related challenges

ASSUMPTION: The challenges denote a high-paced role requiring flexibility and strong problem-solving skills.

📈 Similar Roles Comparison

• Typically, similar roles are found within advertising or marketing agencies
• Emphasizes strategic account growth and client satisfaction
• Requires robust interpersonal and negotiation skills akin to sales positions

ASSUMPTION: The role may align with strategic client partnership positions, emphasizing the client-agency relationship model.

📝 Sample Projects

• Developing a new client onboarding process to improve engagement
• Leading a cross-sell campaign for new digital products
• Implementing data-driven strategies to enhance customer conversion rates

ASSUMPTION: Projects likely involve strategic marketing initiatives and data analysis to guide client growth.

❓ Key Questions to Ask During Interview

• What unique challenges do your clients face in the home services sector?
• Can you describe a successful client project and the key factors that contributed to its success?
• How does Centerfield support professional development and career advancement?
• What are the key metrics used to evaluate success in this role?
• How does the team handle workload and stress during peak project periods?

ASSUMPTION: Questions are tailored to understanding the company’s support mechanisms and opportunities for professional growth, as well as the role's impact.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Centerfield's career page
• Ensure your resume highlights digital marketing and client management experience
• Include examples of successful client engagement strategies
• Prepare for potential screening interviews discussing your experience and skills
• Review digital marketing trends relevant to the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.