Account Manager - CRM/TiV (Automotive SaaS)

📌 Core Information

🔹 Job Title: Account Manager - CRM/TiV (Automotive SaaS)

🔹 Company: Affinitiv

🔹 Location: La Florida, Región Metropolitana, Chile

🔹 Job Type: On-site

🔹 Category: 🎯 CRM & Loyalty Marketing, 💼 Account Management

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing expert guidance to automotive dealerships for growth and development
• Diagnosing dealership issues using data reporting tools
• Collaborating with dealerships to implement data-driven solutions
• Maintaining strong relationships with dealership management and teams

ASSUMPTION: This role requires significant travel in the Florida region as it emphasizes on-site client interaction and training, despite being listed as remote-friendly.

📋 Key Responsibilities

✅ Travel within assigned territory or conduct online meetings with prospects and current customers

✅ Maintain activity level of communication with GM’s or Principles in dealerships

✅ Track all activity in the Car Force database

✅ Work with dealerships to generate revenue and ensure product integration

✅ Collaborate with the GM or Decision Maker to formulate growth plans

✅ Conduct ongoing training, reporting usage, and updating features

✅ Maintain complete dealership files with product checklists

✅ Share post-visit insights on LinkedIn

ASSUMPTION: Responsibilities involve frequent client interactions, both onsite and online, demanding strong interpersonal and communication skills.

🎯 Required Qualifications

Education: Not specified

Experience: 3-5 years in training/support within the automotive software sector

Required Skills:

• Expertise in training and software support for automotive dealers
• Strong prioritization and task execution abilities
• Professional collaboration and communication skills

Preferred Skills:

• Experience with database management systems
• Advanced proficiency in Microsoft Office Suite

ASSUMPTION: While specific education is not mentioned, a background in business or technology would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: Not specified; likely competitive within the industry based on experience and qualifications.

Benefits:

• Comprehensive medical, dental, and vision insurance from day one
• 401K retirement savings plan
• Generous PTO policies

Working Hours: 40 hours per week, with flexibility for remote work and travel

ASSUMPTION: The compensation package is competitive with industry standards, emphasizing benefits and work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development focused on Automotive SaaS solutions

Company Size: 501-1,000 employees - medium scale offering opportunities for growth and personal impact

Founded: 2016 - relatively new company rapidly growing within its niche

Company Description:

• End-to-end, data-driven marketing and software solutions provider
• Exclusive focus on automotive customer lifecycle
• Extensive experience with OEM standards and dealership operations

Company Specialties:

• Online Reputation
• Customer Service Inquiry
• Display Advertising

Company Website: http://www.affinitiv.com

ASSUMPTION: Affinitiv's innovative culture is supported by a strong emphasis on data analytics and integrated solutions tailored to the automotive market.

📊 Role Analysis

Career Level: Mid-level with potential for advancement

Reporting Structure: Role likely reports to a regional manager or director in the Field Performance Department

Work Arrangement: Predominantly in the field, enhancing dealership processes with a blend of remote work possible

Growth Opportunities:

• Opportunity for leadership within regions or specific dealership partnerships
• Skill enhancement in data analytics and customer relationship management
• Potential progression to senior account manager positions

ASSUMPTION: The role offers significant potential to impact dealerships and career advancement based on performance.

🌍 Location & Work Environment

Office Type: Primarily onsite visits complemented by virtual meetings; flexible work location options

Office Location(s): La Florida, Región Metropolitana, Chile

Geographic Context:

• Large metropolitan area with a well-developed automotive industry
• Cultural blend of traditional and modern Chilean influences
• Opportunities to connect with diverse clientele

Work Schedule: Flexible hours based on client needs and travel schedules

ASSUMPTION: While based in Chile, the role supports broader regional operations necessitating travel flexibility.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Online assessment and interview
• Panel interview with regional managers

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving and analytical abilities
• Experience with software training and implementation

Application Tips:

• Highlight relevant automotive and software experience
• Showcase results from previous consulting or dealership engagements
• Prepare examples demonstrating collaboration and problem-solving

ATS Keywords: CRM, Automotive SaaS, Account Management, Data Analytics, Field Performance

ASSUMPTION: Strong focus on previous industry experience and demonstrable metrics of past success during interviews.

🛠️ Tools & Technologies

• Car Force Database
• Data analytics and reporting dashboards
• Microsoft Office Suite

ASSUMPTION: The role requires proficiency in both traditional software tools and specialized automotive industry software systems.

👔 Cultural Fit Considerations

Company Values:

• Passion
• Integrity
• Unity

Work Style:

• Collaborative and team-oriented
• Adaptable to fast-paced and dynamic changes
• Proactive in solving complex issues

Self-Assessment Questions:

• Can you manage multiple client interactions effectively?
• Are you comfortable working in a rapidly changing environment?
• How do you ensure client satisfaction and long-term partnerships?

ASSUMPTION: Cultural fit heavily emphasizes collaboration, adaptability, and integrity in all client interactions.

⚠️ Potential Challenges

• Balancing frequent travel with personal life
• Managing diverse client expectations across regions
• Keeping updated with the latest automotive SaaS trends
• Building consensus among dealership management teams

ASSUMPTION: Success in the role requires strategic time management and strong relationship-building skills.

📈 Similar Roles Comparison

• Higher travel requirements compared to traditional account management roles
• Emphasis on dealership operations rather than generic client accounts
• Greater focus on technology integration within automotive settings

ASSUMPTION: The role could appeal to individuals seeking a dynamic, client-facing position within the automotive tech industry.

📝 Sample Projects

• Implementing a CRM system that increased dealership revenue by 20%
• Successfully trained dealership staff on new SaaS features reducing customer complaints
• Developed a strategic plan with dealerships that led to improved customer retention

ASSUMPTION: Projects will often involve direct impact on dealership growth and employee training processes.

❓ Key Questions to Ask During Interview

• What are the primary metrics for success in this role?
• How does Affinitiv support continuous learning and development?
• Can you describe the typical travel schedule for this position?
• What improvements are expected from the new hire within the first six months?
• How does Affinitiv integrate new technologies in its service offerings?

ASSUMPTION: Interview questions should gauge company expectations, personal growth opportunities, and support systems.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant experience
• Complete the required online application process
• Await contact from recruitment team for initial screening
• Be ready for a panel interview showcasing technical and client relationship skills

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.