🔹 Job Title: Account Manager-Product Expansion
🔹 Company: Cencora
🔹 Location: Remote, Pennsylvania
🔹 Job Type: Full-Time
🔹 Category: Healthcare
🔹 Date Posted: May 12, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote
Key aspects of this role include:
ASSUMPTION: This role requires a balance of customer-facing and internal collaboration skills. The ideal candidate will be comfortable working across multiple departments and managing multiple projects simultaneously.
✅ Develop and sustain long-term customer relationships, engaging customers at all levels to drive optimal customer experience
✅ Operationalize customer servicing requirements, serving as a point of escalation
✅ Plan, execute, problem-solve, and monitor initiatives that impact internal Cencora functional teams and/or external customers
✅ Proactively identify best practices and initiatives to scale or apply to other like Health System owned customers to drive growth and improve customer experience
✅ Evaluate interaction trends and proactively develop and implement improvement programs
✅ Develop and maintain customer-specific documentation to support account management
✅ Ensure customers are aware of any changes to offerings related to processes and procedures
✅ Develop, lead, and drive operational solutions to customers, soliciting feedback and actionable inputs internally and externally based on the initiative
✅ Collaborate with other teams to develop Health System specific initiatives, proactively identify potential risks, and develop and implement strategies to mitigate identified risks
✅ Prepare and participate in comprehensive customer quarterly business reviews in partnership with sales by providing financials, initiative milestones, and service metrics
✅ Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate initiatives and milestones
✅ Provide backup coverage to support team members while they are out of the office
✅ Must be willing to travel (including overnight travel) as required to effectively manage geographic territory and travel to events such as conferences, national and regional sales meetings as required
✅ Perform related duties as assigned
ASSUMPTION: This role requires a high degree of adaptability and the ability to manage multiple priorities simultaneously. The ideal candidate will be comfortable working in a fast-paced, deadline-driven environment.
Education: Bachelor's degree in business administration, project/program management, healthcare management, accounting, sales, marketing, computer sciences, or a related field
Experience: 3-5 years of directly related and progressively responsible experience
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, experience in the healthcare industry or a related field would be beneficial for this role. Additionally, fluency in multiple languages could be an asset when working with diverse customer bases.
Salary Range: $80,000 - $120,000 per year (Estimated based on industry standards for similar roles and experience levels)
Benefits:
Working Hours: Full-time, with the expectation of working standard business hours with some flexibility for customer needs
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. The actual salary may vary based on factors such as the candidate's specific experience and the company's internal compensation structure.
Industry: Cencora operates in the healthcare industry, specifically in pharmaceutical distribution, supply chain management, and healthcare logistics. The company is focused on improving the lives of people and animals around the world by connecting manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.
Company Size: Cencora is a large company with over 26,000 employees globally. As a large organization, Cencora offers opportunities for career growth and development, as well as the resources and infrastructure to support its team members' success.
Founded: Cencora was founded in 2022, building on the legacy of AmerisourceBergen. The company is headquartered in the United States and has a global presence.
Company Description:
Company Specialties:
Company Website: www.cencora.com
ASSUMPTION: Cencora's focus on improving the lives of people and animals around the world makes it an attractive employer for individuals who are passionate about making a positive impact in the healthcare industry.
Career Level: This role is at the mid-level career stage, requiring a balance of experience and the ability to grow and develop within the organization
Reporting Structure: The Account Manager-Product Expansion will report directly to the Health Systems and Specialty Services sales team and collaborate closely with key stakeholders at Cencora
Work Arrangement: This role is remote, with the expectation of working standard business hours with some flexibility for customer needs
Growth Opportunities:
ASSUMPTION: The remote nature of this role may provide opportunities for a better work-life balance, while also requiring strong self-motivation and time management skills.
Office Type: Remote
Office Location(s): Remote, Pennsylvania
Geographic Context:
Work Schedule: Full-time, with the expectation of working standard business hours with some flexibility for customer needs
ASSUMPTION: The remote nature of this role may provide opportunities for a better work-life balance, while also requiring strong self-motivation and time management skills.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Account Management, Customer Service, Project Management, Strategic Planning, Communication, Analytical Skills, Problem Solving, Collaboration, Relationship Building, Consultative Skills, Interpersonal Skills, Multitasking, Operational Excellence, Customer Retention, Feedback Solicitation
ASSUMPTION: Cencora's application process is designed to assess the candidate's fit for the role and the company's culture. The interview process will focus on behavioral and situational questions to evaluate the candidate's skills and experience.
ASSUMPTION: The specific tools and technologies used in this role may vary based on the company's internal systems and processes.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Cencora values candidates who are patient-centered, innovative, collaborative, accountable, and respectful. The ideal candidate will be comfortable working in a fast-paced, team-oriented environment and will be driven by a desire to deliver exceptional customer experiences.
ASSUMPTION: The Account Manager-Product Expansion role requires strong time management and prioritization skills, as well as the ability to adapt to changing customer needs and market dynamics.
ASSUMPTION: The Account Manager-Product Expansion role is unique in its blend of strategic planning, project management, and customer service skills. Candidates should be prepared to leverage their diverse skill set to drive customer satisfaction and retention.
ASSUMPTION: The Account Manager-Product Expansion role offers opportunities to work on high-impact projects that drive customer satisfaction and retention. Candidates should be prepared to leverage their diverse skill set to deliver meaningful results.
ASSUMPTION: The Account Manager-Product Expansion role offers opportunities for professional growth and development. Candidates should be prepared to ask insightful questions about the company's culture, priorities, and support for its team members.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.