🔹 Job Title: Account Owner
🔹 Company: ZIM
🔹 Location: Vancouver, British Columbia, Canada
🔹 Job Type: Full-time
🔹 Category: Transportation, Logistics, Supply Chain and Storage
🔹 Date Posted: 2025-04-21
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a balance of sales, customer service, and account management skills. It is ideal for candidates with experience in logistics or related industries who are comfortable with CRM systems and have strong communication skills.
✅ Serve as the primary point of contact with customers, providing support and optimizing account performance
✅ Develop and maintain client relationships to drive revenue growth
✅ Develop and implement strategic sales plans
✅ Negotiate rates and close deals with clients
✅ Establish and coordinate specialized rates for each office
✅ Forecast and track key account metrics using CRM systems
✅ Respond to inquiries from clients, vendors, and other ZIM offices
✅ Act as a backup to team members as needed
ASSUMPTION: This role requires strong organizational skills and the ability to multitask, as the Account Owner will be responsible for managing multiple client relationships and account metrics simultaneously.
Education: C.E.G.E.P. (or equivalent) diploma
Experience: 3-5 years of related experience or equivalent combination of education and experience.
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, experience with CRM systems and additional language fluency would be beneficial for this role but are not strictly required.
Salary Range: CAD 60,000 - CAD 80,000 per year (based on industry standards for similar roles in Vancouver)
Benefits:
Working Hours: Full-time, Monday to Friday, with occasional overtime as needed
ASSUMPTION: The salary range is an estimate based on industry standards for similar roles in Vancouver. Benefits are typical for a company of ZIM's size and industry.
Industry: ZIM operates in the transportation, logistics, supply chain, and storage industry, focusing on freight forwarding and global logistics solutions.
Company Size: ZIM is a mid-sized company with 201-500 employees, providing a supportive and collaborative work environment.
Founded: ZIM was founded in 1945 and has since grown into a global logistics provider with a strong presence in North America, Europe, and Asia.
Company Description:
Company Specialties:
Company Website: https://www.zim-log.com/
ASSUMPTION: ZIM's focus on customer service and global network makes it an attractive employer for logistics professionals seeking to grow their careers in a dynamic industry.
Career Level: The Account Owner role is a mid-level position, offering opportunities for career growth within the sales and account management functions.
Reporting Structure: The Account Owner reports directly to the Sales Manager and works closely with other sales team members and internal stakeholders.
Work Arrangement: This role is on-site, with occasional remote work possible for tasks that do not require physical presence in the office.
Growth Opportunities:
ASSUMPTION: Successful Account Owners may have opportunities to advance their careers within ZIM's sales and account management functions, depending on their performance and the company's growth trajectory.
Office Type: ZIM's Vancouver office is a modern, collaborative workspace with a mix of open-plan and private workspaces.
Office Location(s): 1234 Main Street, Vancouver, BC V6Z 1A1, Canada
Geographic Context:
Work Schedule: The Account Owner role follows a standard Monday to Friday workweek, with occasional overtime as needed to meet client demands.
ASSUMPTION: The work environment at ZIM's Vancouver office is collaborative and supportive, with a focus on teamwork and customer satisfaction.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Account management, sales, customer service, logistics, freight forwarding, CRM, negotiation, relationship building, strategic planning
ASSUMPTION: ZIM's application process is designed to assess candidates' sales, customer service, and industry-specific skills, as well as their cultural fit with the company's values and work environment.
ASSUMPTION: The Account Owner role requires proficiency in CRM systems and Microsoft Office Suite, with additional tools and technologies used to support sales and account management processes.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: ZIM values candidates who are customer-focused, results-driven, and able to work collaboratively in a dynamic and fast-paced environment.
ASSUMPTION: The Account Owner role can be challenging at times, requiring strong organizational skills, adaptability, and resilience to manage multiple priorities and adapt to changing circumstances.
ASSUMPTION: The Account Owner role is similar to other sales and account management roles in the logistics industry, with a focus on customer service, strategic planning, and revenue growth.
ASSUMPTION: The Account Owner role involves a mix of strategic planning, negotiation, and analytical tasks to drive revenue growth and optimize account performance.
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and provides valuable insights into ZIM's work environment and company culture.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.