Affiliate System Support Analyst

📌 Core Information

🔹 Job Title: Affiliate System Support Analyst

🔹 Company: Hyundai MOBIS Parts America

🔹 Location: Fountain Valley, CA, USA

🔹 Job Type: On-site, Full-time

🔹 Category: Automotive, IT & Software

🔹 Date Posted: April 30, 2025

🔹 Experience Level: Mid-level (5+ years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Supporting business operations by leading systems enhancements and modifications
• Collaborating with end users, technical teams, and project management
• Creating test scripts, performing user/integration testing, and providing post-launch support
• Working with JIRA tickets and project plans to communicate with the project team
• Occasional travel to satellite offices in the U.S.

ASSUMPTION: This role requires a high level of organization, strong communication skills, and the ability to work independently and collaborate with various teams.

📋 Key Responsibilities

Business Requirements Gathering & Analysis (25%)

✅ Support gathering of business requirements and identify areas of improvement, gaps in business processes, and work with team members to determine solutions to complicated business workflows.

Project Development & Support (25%)

✅ Support all project development stages, such as test script development, user and integration testing, training, and post-launch support. Work with other systems analysts for support as needed at the direction of the Systems Support Manager.

Project Status & Review (15%)

✅ Participate in meetings and ongoing review of project status, from business requirements validation to development status, user testing, implementation, and post-implementation. Post-launch review of major projects and include lessons learned and help define continuous improvement.

Project Team Communication (15%)

✅ Keep project team updated on status and work closely with project management members to ensure current project status/schedules are maintained and communicated to key stakeholders.

Project Planning & Risk Management (10%)

✅ Support development of project schedule, including identifying milestones and accurate timelines. Minimize risks to projects and delays by communicating and identifying challenges that need to be addressed along the way.

Day-to-Day Operational Support (10%)

✅ Work with other members in the systems team to support day-to-day operational challenges and help identify solutions to ongoing problems.

ASSUMPTION: This role involves a mix of strategic planning, hands-on project support, and day-to-day operational tasks, requiring a versatile and adaptable individual.

🎯 Required Qualifications

Education: Bachelor's degree in a related discipline (e.g., Computer Science, Information Technology, or a related field) or a combination of education and equivalent experience.

Experience: 5+ years of related experience, including business requirements gathering, user testing, and general SDLC (Software Development Life Cycle) experience.

Required Skills:

• Exceptional analytical and conceptual thinking skills
• Excellent documentation skills
• Experience creating detailed reports and giving presentations
• Competency in Microsoft applications (Word, Excel, and Outlook)
• Ability to follow through on commitments
• Excellent planning, organizational, and time management skills
• Speaking and writing in Spanish within a professional business environment

Preferred Skills:

• Experience working with JIRA
• Familiarity with SQL or other query tools
• Experience with Agile/Scrum methodologies

ASSUMPTION: Candidates should have a strong technical background, excellent communication skills, and the ability to work effectively with both technical and non-technical stakeholders.

💰 Compensation & Benefits

Salary Range: $62,518.54 - $92,214.85 per year, depending on experience and qualifications.

Benefits:

• Medical, Dental, and Vision insurance
• 401K with employer matching
• Tuition Reimbursement
• Paid Vacation, Paid Sick Days, and Paid Holidays
• Company Discounts

Working Hours: Full-time, typically 40 hours per week.

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles, experience levels, and locations. Actual compensation may vary.

📌 Applicant Insights 🔍 Company Context

Industry: Automotive, specifically focused on after-sales service parts support for Hyundai Motors, Kia Motors, and Genesis.

Company Size: Mid-sized (1,001-5,000 employees), with a global presence and a strong focus on innovation and technology.

Founded: 2009, as a subsidiary of Hyundai MOBIS, a top leading automotive parts supplier.

Company Description:

• Hyundai MOBIS Parts America (MPA) provides genuine service parts support for Hyundai, Kia, and Genesis vehicles in the United States and Canada.
• In addition to distribution, the MPA Accessories division develops accessories for Hyundai, Kia, and Genesis, which are installed on new vehicles.
• The company is committed to continuous improvement, innovation, and customer satisfaction.

Company Specialties:

• Automotive parts distribution and accessories development
• Investment in open innovation and multimedia analysis & evaluation
• Quality management, safety, and logistics
• Supply chain management and warehousing

Company Website: mobis.csod.com/ux/ats/careersite/2/home?c=mobis

ASSUMPTION: Hyundai MOBIS Parts America is a dynamic and growing company with a strong focus on technology and innovation, offering opportunities for career growth and development.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and advancement within the systems support team and the broader organization.

Reporting Structure: The Affiliate System Support Analyst will report directly to the Systems Support Manager and work closely with various teams, including systems analysts, development teams, and project management.

Work Arrangement: On-site, with occasional travel to satellite offices in the U.S.

Growth Opportunities:

• Advancement within the systems support team or other departments
• Expanding responsibilities and leadership opportunities
• Career development through training and tuition reimbursement programs

ASSUMPTION: This role offers a clear path for career progression and professional development within a growing and innovative organization.

🌍 Location & Work Environment

Office Type: Corporate headquarters with a modern and collaborative work environment.

Office Location(s): 10550 Talbert Ave, 4th Floor, Fountain Valley, CA 92708, USA

Geographic Context:

• Fountain Valley is located in Orange County, California, with a mild Mediterranean climate
• The area offers a mix of urban and suburban living, with easy access to beaches, mountains, and cultural attractions
• Fountain Valley is conveniently located near major transportation networks, including the Interstate 405 and the John Wayne Airport

Work Schedule: Full-time, typically 40 hours per week, with occasional overtime as needed to support project deadlines.

ASSUMPTION: The work environment is dynamic and fast-paced, with a strong emphasis on collaboration, innovation, and continuous improvement.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• On-site or virtual interview with the hiring manager and team members
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Technical skills and experience in business requirements gathering, user testing, and SDLC
• Communication and interpersonal skills
• Problem-solving abilities and analytical thinking
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions, focusing on your problem-solving skills and ability to work effectively with diverse teams
• Research the company and the role to demonstrate your understanding and enthusiasm for the opportunity

ATS Keywords: Business Requirements Gathering, User Testing, SDLC, Project Management, JIRA, SQL, Spanish Proficiency, Microsoft Applications, Agile/Scrum

ASSUMPTION: The application process may vary depending on the specific needs of the hiring team and the current hiring pipeline.

🛠️ Tools & Technologies

• JIRA
• Microsoft Office Suite (Word, Excel, Outlook)
• SQL or other query tools
• Agile/Scrum methodologies

ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role, and candidates should be prepared to demonstrate their proficiency during the interview process.

👔 Cultural Fit Considerations

Company Values:

• Innovation and continuous improvement
• Customer focus and satisfaction
• Collaboration and teamwork
• Integrity and accountability
• Diversity, inclusion, and respect

Work Style:

• Dynamic and fast-paced, with a strong emphasis on results and performance
• Collaborative and team-oriented, with a focus on open communication and information sharing
• Adaptable and resilient, with the ability to thrive in a changing environment
• Customer-focused, with a commitment to excellence and continuous improvement

Self-Assessment Questions:

• How do you approach gathering and analyzing business requirements from diverse stakeholders?
• Can you provide an example of a time when you had to adapt to a significant change in project scope or direction?
• How do you ensure that project timelines and milestones are met, even in the face of unexpected challenges or setbacks?

ASSUMPTION: Candidates should be prepared to demonstrate their alignment with the company's values and work style during the interview process.

⚠️ Potential Challenges

• Managing multiple projects and priorities simultaneously
• Working with diverse teams and stakeholders, including technical and non-technical team members
• Occasional travel to satellite offices in the U.S.
• Adapting to a fast-paced and dynamic work environment

ASSUMPTION: These challenges require strong organizational skills, excellent communication, and the ability to work effectively under pressure.

📈 Similar Roles Comparison

• Compared to other systems analyst roles, this position focuses more on medium to larger projects and requires a broader range of skills, including business requirements gathering, user testing, and project management
• This role is specific to the automotive industry, with a focus on after-sales service parts support and accessories development
• Career progression may involve expanding responsibilities and leadership opportunities within the systems support team or other departments

ASSUMPTION: Candidates should be prepared to discuss their relevant experience and how it translates to this specific role and industry.

📝 Sample Projects

• Leading a project to enhance the affiliate system, including gathering business requirements, creating test scripts, and performing user/integration testing
• Collaborating with the development team to implement a new feature or functionality, ensuring proper testing and documentation
• Supporting the launch of a new accessory product, including coordinating with various teams and ensuring all project milestones are met

ASSUMPTION: These sample projects demonstrate the breadth of responsibilities and the collaborative nature of the role.

❓ Key Questions to Ask During Interview

• Can you describe the current project pipeline and how this role will contribute to their success?
• How does the systems support team collaborate with other departments, such as development and project management?
• What are the most significant challenges facing the systems support team, and how can this role help address them?
• How does the company support the professional development and growth of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?

ASSUMPTION: These questions demonstrate your interest in the role, the company, and your commitment to driving success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions, focusing on your problem-solving skills and ability to work effectively with diverse teams
• Research the company and the role to demonstrate your understanding and enthusiasm for the opportunity
• Follow up with the hiring team one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.