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Assistant Marcom & Digital Manager/ Marcom & Digital Executive

Careers at Marriott
Full-time
On-site
Changsha, Hunan, China
πŸ“£ Marketing Communications (MarCom)

πŸ“Œ Core Information

πŸ”Ή Job Title: Assistant Marcom & Digital Manager/ Marcom & Digital Executive

πŸ”Ή Company: Marriott International

πŸ”Ή Location: Changsha, Hunan, China

πŸ”Ή Job Type: Full time

πŸ”Ή Category: Hospitality

πŸ”Ή Date Posted: June 13, 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Promoting brand awareness and maximizing revenue through effective sales techniques
  • Communicating with potential owners to schedule preview package sales and ensure guest loyalty
  • Assisting management in training, evaluating, and motivating employees
  • Performing general office duties to support Sales & Marketing

ASSUMPTION: This role involves a mix of sales, marketing, and administrative tasks, with a focus on driving revenue and enhancing the guest experience.

πŸ“‹ Key Responsibilities

βœ… Promote awareness of brand image internally and externally

βœ… Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott

βœ… Communicate with potential owners via telephone to set up preview package sales/tours

βœ… Encourage guests or callers to purchase or schedule preview package sales/tours

βœ… Explain details and requirements related to attending a sales presentation to potential owners

βœ… Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property

βœ… Determine and give complimentaries to guests as gifts for their patronage

βœ… Perform general office duties to support Sales & Marketing

βœ… Receive, record, and relay messages accurately, completely, and legibly

ASSUMPTION: The role requires strong communication skills, sales acumen, and the ability to multitask and prioritize duties.

🎯 Required Qualifications

Education: High school diploma or G.E.D. equivalent

Experience: At least 1 year of related work experience

Required Skills:

  • Sales Techniques
  • Communication
  • Customer Service
  • Office Duties
  • Training
  • Teamwork
  • Problem Solving
  • Attention to Detail
  • Professionalism
  • Confidentiality
  • Guest Relations
  • Time Management
  • Adaptability
  • Motivation
  • Coaching
  • Organization

Preferred Skills:

  • None specified

ASSUMPTION: While a high school diploma is the minimum requirement, candidates with relevant work experience and strong interpersonal skills are likely to be more competitive.

πŸ’° Compensation & Benefits

Salary Range: Industry standards for Assistant Marcom & Digital Manager/ Marcom & Digital Executive roles in Changsha, Hunan, China, typically range from Β₯150,000 to Β₯250,000 annually.

Benefits:

  • Health insurance
  • Retirement savings plan
  • Employee discounts on hotel stays and food & beverage outlets
  • Opportunities for career growth and development

Working Hours: Full-time position, typically working 40 hours per week, with the possibility of overtime during peak periods.

ASSUMPTION: The salary range is an estimate based on market research and may vary depending on the candidate's experience and skills.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Marriott International operates in the hospitality industry, offering a wide range of hotel services and vacation club properties worldwide.

Company Size: Marriott International is a large corporation with over 10,000 properties across 30 brands in 141 countries and territories.

Founded: The company's heritage can be traced back to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Company Description:

  • Marriott International is a global leader in hospitality, offering a diverse portfolio of brands that cater to various traveler needs and preferences.
  • The company is committed to providing exceptional service and creating memorable experiences for its guests.
  • Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

Company Specialties:

  • Hospitality
  • Lodging
  • Business Travel
  • Travel
  • Hotels
  • CSR
  • Sustainability
  • and DEI

Company Website: http://www.marriott.com

ASSUMPTION: Working for Marriott International offers opportunities for career growth and development within a large, global organization.

πŸ“Š Role Analysis

Career Level: This role is an entry-level to mid-level position within the marketing and sales department of a large hospitality corporation.

Reporting Structure: The Assistant Marcom & Digital Manager/ Marcom & Digital Executive will report directly to the Marcom & Digital Manager.

Work Arrangement: This is an on-site, full-time position with the possibility of overtime during peak periods.

Growth Opportunities:

  • Progression to a Marcom & Digital Manager role
  • Expansion into other areas of marketing, sales, or management within the company
  • Development of skills and expertise through training and mentorship opportunities

ASSUMPTION: This role provides an opportunity to gain experience in marketing, sales, and customer service within a large, global organization.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): Changsha, Hunan, China

Geographic Context:

  • Changsha is the capital and largest city of Hunan Province in South Central China.
  • The city is known for its rich history, cultural attractions, and scenic landscapes.
  • Changsha offers a mix of traditional Chinese culture and modern urban development.

Work Schedule: Full-time, with the possibility of overtime during peak periods. The work schedule may include evenings, weekends, and holidays, depending on the needs of the business.

ASSUMPTION: Working in Changsha offers a unique blend of traditional Chinese culture and modern urban living, with opportunities for both personal and professional growth.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • In-person or virtual interview with the hiring manager
  • Background check and reference check
  • Job offer

Key Assessment Areas:

  • Communication skills
  • Sales acumen
  • Customer service orientation
  • Problem-solving abilities
  • Adaptability and flexibility

Application Tips:

  • Highlight relevant work experience and transferable skills in your resume
  • Tailor your cover letter to demonstrate your enthusiasm for the role and the company
  • Prepare examples of your sales and customer service experiences to discuss during the interview
  • Research Marriott International's company culture and values to show your fit with the organization

ATS Keywords: Sales Techniques, Communication, Customer Service, Office Duties, Training, Teamwork, Problem Solving, Attention to Detail, Professionalism, Confidentiality, Guest Relations, Time Management, Adaptability, Motivation, Coaching, Organization

ASSUMPTION: The application process for this role is likely to be competitive, and candidates should emphasize their relevant skills and experiences in their application materials.

πŸ› οΈ Tools & Technologies

  • Customer Relationship Management (CRM) software
  • Salesforce
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Email marketing platforms (e.g., Mailchimp, Constant Contact)
  • Social media platforms (e.g., Facebook, Instagram, Twitter)

ASSUMPTION: The specific tools and technologies used may vary depending on the department and the needs of the business.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Put People First
  • Act with Integrity Always
  • Pursue Excellence
  • Embrace Change
  • Sustain Our Success

Work Style:

  • Collaborative and team-oriented
  • Results-driven and focused on achieving goals
  • Adaptable and able to thrive in a dynamic environment

Self-Assessment Questions:

  • Do you have strong communication skills and the ability to build relationships with potential owners and guests?
  • Are you motivated by sales targets and able to work independently to achieve results?
  • Can you adapt to a fast-paced, dynamic work environment and handle multiple tasks simultaneously?

ASSUMPTION: Candidates who demonstrate a strong fit with Marriott International's company values and work style are likely to be more successful in the role.

⚠️ Potential Challenges

  • Handling high call volumes and maintaining a positive attitude under pressure
  • Meeting sales targets and quotas consistently
  • Adapting to a fast-paced, dynamic work environment with changing priorities
  • Working evenings, weekends, and holidays as needed to support the business

ASSUMPTION: While this role offers opportunities for career growth and development, it also presents challenges that require strong communication skills, sales acumen, and adaptability.

πŸ“ˆ Similar Roles Comparison

  • Compared to other Assistant Marcom & Digital Manager/ Marcom & Digital Executive roles, this position may offer more opportunities for career growth and development within a large, global organization.
  • In the hospitality industry, this role is typical for an entry-level to mid-level marketing and sales position, with a focus on driving revenue and enhancing the guest experience.
  • Career paths for this role may include progression to a Marcom & Digital Manager role or expansion into other areas of marketing, sales, or management within the company.

ASSUMPTION: While this role shares similarities with other Assistant Marcom & Digital Manager/ Marcom & Digital Executive positions, it offers unique opportunities for growth and development within a large, global organization.

πŸ“ Sample Projects

  • Developing and implementing a marketing campaign to promote a new vacation club property
  • Analyzing sales data to identify trends and opportunities for improvement
  • Coordinating with other departments to plan and execute a sales event or promotion

ASSUMPTION: The specific projects assigned to this role may vary depending on the needs of the business and the priorities of the Marcom & Digital Manager.

❓ Key Questions to Ask During Interview

  • What are the key priorities for this role in the first 90 days?
  • How does this role support the overall marketing and sales strategy for the company?
  • What opportunities are there for professional development and growth within the department and the company?
  • How does the company support work-life balance for its employees?
  • What is the typical career path for someone in this role?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and the company, and can help you determine if the position is the right fit for your career goals.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight your relevant sales, marketing, and customer service experiences
  • Write a cover letter that demonstrates your enthusiasm for the role and the company
  • Prepare examples of your sales and customer service experiences to discuss during the interview
  • Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.