Associate Account Analyst

📌 Core Information

🔹 Job Title: Associate Account Analyst

🔹 Company: Liberty Mutual Insurance

🔹 Location: Chicago, Illinois, United States (Hybrid)

🔹 Job Type: Full-Time

🔹 Category: Insurance

🔹 Date Posted: May 27, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: Hybrid (On-site twice a week)

🚀 Job Overview

Key aspects of this role include:

• Supporting underwriters and agents/brokers in risk evaluation for new and renewal business
• Managing workflow from clearance through policy issuance and file documentation
• Providing exceptional customer service to brokers and agents
• Collaborating with internal service providers and underwriters

ASSUMPTION: This role is ideal for individuals seeking an entry-level position in the insurance industry, with a focus on acquiring a basic understanding of risk evaluation.

📋 Key Responsibilities

✅ Deconstructs submissions by identifying, gathering, and entering information into systems, pricing tools, and models; flagging referral triggers, and initiating/managing requests to internal service providers

✅ Gathers, organizes, and enters information into pricing models; and performs the initial analysis of exposure, loss, and coverage for the underwriter

✅ Supports the underwriter and agent/broker with highly responsive service by managing the workflow from clearance through policy issuance and file documentation

✅ Coordinates service requests in a timely manner

✅ Gathers, analyzes, and ensures the accuracy of pricing and proposal information used by the underwriter to complete the coverage review, hazard analysis, pricing strategy, and proposal

✅ Provides customer service to brokers and agents to facilitate the processing of business; answers questions, resolves problems on topics such as policy transactions, billing, and service needs

✅ Executes post-sale account management workflow, including initiation of billing, policy issuance, acquisition of account agreements and file documentation

✅ Initiates pre-renewal communications via conditional/non-renewal notice draft when necessary

✅ Supports the underwriter with mid-term account reviews / stewardship, ongoing service, service planning and endorsements

✅ Must be knowledgeable with Microsoft Office - Word, Excel, and Outlook

ASSUMPTION: The role involves a mix of administrative tasks, data analysis, and customer service, with a focus on supporting underwriters and agents/brokers throughout the account lifecycle.

🎯 Required Qualifications

Education: Associate or bachelor's degree preferred

Experience: 2 or more years of related work experience

Required Skills:

• Critical thinking/problem solving
• Decision making
• Customer focus
• Detail orientation
• Written/verbal communications
• Organization
• Adaptability
• Courtesy
• Dependability
• Ability to learn/apply new information quickly and accurately

Preferred Skills:

• Microsoft Office proficiency (Word, Excel, Outlook)

ASSUMPTION: While a degree is preferred, Liberty Mutual values relevant work experience and transferable skills. Candidates with a strong academic background or relevant certifications may also be considered.

💰 Compensation & Benefits

Salary Range: $45,000 - $55,000 per year (Based on industry standards for entry-level insurance roles in Chicago)

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation, sick, and holidays)
• Tuition assistance and professional development opportunities
• Employee discounts and wellness programs

Working Hours: Full-time (40 hours per week), with flexible hours and remote work options available

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level insurance roles in Chicago. Actual compensation may vary based on factors such as skills, experience, and market conditions.

📌 Applicant Insights

🔍 Company Context

Industry: Liberty Mutual is a leading global property and casualty insurer, offering a wide range of insurance products and services to individuals and businesses worldwide

Company Size: Liberty Mutual is a large corporation with over 40,000 employees globally, providing a structured and supportive work environment for employees to grow and develop

Founded: Liberty Mutual was founded in 1912 and is headquartered in Boston, Massachusetts, with significant operations in Chicago, Illinois

Company Description:

• Liberty Mutual is committed to providing protection for the unexpected and delivering it with care, helping people embrace today and confidently pursue tomorrow
• The company offers a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property
• Liberty Mutual is known for its strong financial stability and commitment to customer service

Company Specialties:

• Property and casualty insurance
• Commercial insurance
• Personal insurance
• Reinsurance

Company Website: Liberty Mutual Group

ASSUMPTION: Liberty Mutual's extensive industry experience and strong financial position make it an attractive employer for individuals seeking a stable and long-term career in the insurance industry.

📊 Role Analysis

Career Level: Entry-level (Associate Account Analyst)

Reporting Structure: The Associate Account Analyst reports directly to the Underwriter and works closely with agents/brokers and internal service providers

Work Arrangement: Hybrid (On-site twice a week, with flexible remote work options available)

Growth Opportunities:

• Progression to Senior Account Analyst or other related roles within the company
• Expansion of responsibilities and increased autonomy as skills and experience develop
• Potential opportunities in other departments or business lines within Liberty Mutual

ASSUMPTION: The Associate Account Analyst role provides a strong foundation for a career in the insurance industry, with ample opportunities for growth and development within Liberty Mutual.

🌍 Location & Work Environment

Office Type: Liberty Mutual's Chicago office is a modern, collaborative workspace with on-site amenities and a hybrid work arrangement

Office Location(s): 175 Berkeley Street, Boston, MA 02116, US (Headquarters); 7900 Windrose Ave, Plano, Texas 75024, US (Regional office)

Geographic Context:

• Chicago, Illinois, is a major metropolitan area with a diverse economy and a strong insurance industry presence
• The city offers a high quality of life, with vibrant neighborhoods, cultural attractions, and outdoor recreation opportunities
• Chicago has a humid continental climate, with warm summers and cold winters

Work Schedule: Full-time (40 hours per week), with flexible hours and remote work options available

ASSUMPTION: The hybrid work arrangement and flexible hours at Liberty Mutual's Chicago office provide employees with a good work-life balance, while also fostering a collaborative and inclusive work environment.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screening with the hiring manager or HR representative
• In-depth behavioral and technical interviews with the underwriter and other team members
• Final round interviews with senior leadership
• Background check and offer extension

Key Assessment Areas:

• Problem-solving skills and analytical thinking
• Customer service and communication skills
• Attention to detail and accuracy in data entry and analysis
• Adaptability and ability to learn new systems and tools
• Cultural fit and alignment with Liberty Mutual's values and work environment

Application Tips:

• Tailor your resume to highlight relevant skills and experiences for the Associate Account Analyst role
• Prepare for behavioral interview questions using the STAR method (Situation, Task, Action, Result)
• Research Liberty Mutual's company culture and values to demonstrate your cultural fit
• Prepare questions to ask the interviewer about the role, team dynamics, and growth opportunities

ATS Keywords: Account Analyst, Insurance, Risk Evaluation, Underwriter, Agent/Broker, Customer Service, Data Entry, Microsoft Office, Excel, Word, Outlook

ASSUMPTION: The application process for the Associate Account Analyst role at Liberty Mutual is competitive, with a focus on identifying candidates with strong problem-solving skills, attention to detail, and a customer-focused mindset.

🛠️ Tools & Technologies

• Microsoft Office (Word, Excel, Outlook)
• Insurance-specific software and systems (e.g., rating and pricing tools)
• Customer relationship management (CRM) software

  ASSUMPTION: The tools and technologies used in the Associate Account Analyst role are standard for the insurance industry and can be learned with proper training and onboarding.

  👔 Cultural Fit Considerations

  Company Values:

  • Put customers first
  • Embrace change
  • Act with integrity
  • Collaborate and respect others
  • Pursue excellence

  Work Style:

  • Collaborative and team-oriented
  • Data-driven and analytical
  • Adaptable and responsive to change
  • Customer-focused and service-oriented
  • Results-driven and accountable

  Self-Assessment Questions:

  • How do you handle working with multiple stakeholders, including underwriters, agents/brokers, and internal service providers?
  • Can you provide an example of a time when you had to learn a new system or tool quickly and apply it effectively?
  • How do you prioritize and manage your workload to ensure accuracy and timeliness in your work?

  ASSUMPTION: Liberty Mutual values candidates who demonstrate strong problem-solving skills, attention to detail, and a customer-focused mindset, with the ability to thrive in a collaborative and dynamic work environment.

  ⚠️ Potential Challenges

  • The role may require working with tight deadlines and managing multiple tasks simultaneously
  • The insurance industry can be subject to regulatory changes and market fluctuations, which may impact the role's responsibilities and priorities
  • The hybrid work arrangement may require occasional on-site presence, which could be challenging for candidates who prefer fully remote work
  • The role may involve handling sensitive customer information, requiring a high level of confidentiality and data protection

  ASSUMPTION: While the Associate Account Analyst role offers a unique opportunity to gain experience in the insurance industry, it also presents challenges that require strong organizational skills, adaptability, and a customer-focused mindset.

  📈 Similar Roles Comparison

  • The Associate Account Analyst role is similar to other entry-level account analyst positions in the insurance industry, with a focus on risk evaluation and customer service
  • However, Liberty Mutual's strong financial position and commitment to customer service set it apart from other insurance companies
  • The role may offer more opportunities for growth and development within the company compared to smaller insurance providers

  ASSUMPTION: The Associate Account Analyst role at Liberty Mutual offers a unique blend of entry-level responsibilities and growth opportunities, with a strong focus on customer service and risk evaluation.

  📝 Sample Projects

  • Analyzing and optimizing the underwriting process for a specific line of business
  • Developing and implementing a new system for tracking and managing customer communications
  • Conducting a comprehensive review of pricing and proposal information to improve accuracy and efficiency

  ASSUMPTION: The sample projects listed are representative of the types of initiatives an Associate Account Analyst might work on, with a focus on improving processes, enhancing customer service, and driving business results.

  ❓ Key Questions to Ask During Interview

  • What are the most challenging aspects of the Associate Account Analyst role, and how can I best prepare to succeed in them?
  • How does the underwriter support and mentor Associate Account Analysts in their role and career development?
  • What opportunities are there for growth and advancement within the company for an Associate Account Analyst?
  • How does Liberty Mutual support work-life balance for its employees, particularly in hybrid or remote work arrangements?
  • What are the most important qualities and skills for success in the Associate Account Analyst role, and how can I demonstrate them during the interview process?

  ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success at Liberty Mutual.

  📌 Next Steps for Applicants

  To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight relevant skills and experiences for the Associate Account Analyst role
  • Prepare for behavioral interview questions using the STAR method (Situation, Task, Action, Result)
  • Research Liberty Mutual's company culture and values to demonstrate your cultural fit
  • Prepare questions to ask the interviewer about the role, team dynamics, and growth opportunities
  • Follow up with the hiring manager or HR representative one week after your interview to express your continued interest in the position

  ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.