📌 Core Information
🔹 Job Title: Associate Content Analyst
🔹 Company: LSEG
🔹 Location: IND-BLR-Divyasree Technopolis, Bengaluru, India
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: 2025-07-15
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing and resolving customer-related queries for ETI content
- Ensuring adherence to C2C standards and upholding them within the team
- Proactively identifying content issues and contributing to process improvement
- Working in rotational shifts to provide 24*5 support
- Collaborating with cross-functional teams to expedite complex client queries
ASSUMPTION: This role requires a high degree of customer focus, problem-solving skills, and the ability to work effectively in a team environment. It also demands a strong understanding of ETI content and related databases.
📋 Key Responsibilities
✅ Manage and take ownership of the resolution process for all customer-related queries
✅ Liaise with Associate Content Analysts to help resolve complex queries
✅ Monitor service cloud reports to avoid potential ERT and timeliness breaches
✅ Proactively identify content issues based on client queries and escalate them to relevant stakeholders
✅ Contribute to RCAs to be provided to the quality team
✅ Identify opportunities for simplification and automation of processes
✅ Work in rotational shifts to provide 24*5 support
ASSUMPTION: The role involves a high degree of multitasking, prioritization, and time management. It requires the ability to work effectively under pressure and meet deadlines.
🎯 Required Qualifications
Education: Educated to graduate level education with a degree in Computer Science, Business, Economics, or Finance.
Experience: 2+ years of experience within Thomson Reuters or relevant industry experience
Required Skills:
- Excellent PC skills and adept at managing content and technical issues
- In-depth understanding of ETI Content processes and procedures
- Knowledge of Cross assets Content is desirable
- Broad understanding of ETI Content on products, GEDA / NDA database and related internal workflows
- Excellent time-keeping, ability to work to deadlines and manage under pressure
- Excellent communication skills, oral and written, including customer-focused behavior and ethics
- Precision, thoroughness, stakeholder management skills
- Should have thorough knowledge of Advanced Excel
- Excellent problem-solving skills
- Individual accountability and team ethic
Preferred Skills:
- Knowledge of C2C standards
- Experience in customer support or service roles
- Familiarity with service cloud reports
ASSUMPTION: While not explicitly stated, proficiency in English is likely required for this role due to the nature of the work and the company's global presence.
💰 Compensation & Benefits
Salary Range: INR 5,00,000 - 7,00,000 per annum (Estimated based on industry standards for the role, experience level, and location)
Benefits:
- Healthcare
- Retirement Planning
- Paid Volunteering Days
- Wellbeing Initiatives
Working Hours: 40 hours per week, with rotational shifts to provide 24*5 support
ASSUMPTION: The salary range is an estimate based on industry standards for similar roles in Bengaluru, India. The actual salary may vary based on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. LSEG is a leading global financial markets infrastructure and data provider, driving financial stability, empowering economies, and enabling customers to create sustainable growth.
Company Size: 10,001+ employees. As a large organization, LSEG offers extensive resources and opportunities for career growth and development.
Founded: LSEG has a rich history dating back over 300 years, with a strong presence in capital formation, intellectual property, and risk and balance sheet management.
Company Description:
- LSEG offers a range of services, including capital markets, post-trade services, information services, and technology services
- The company is committed to driving financial stability, empowering economies, and enabling customers to create sustainable growth
- LSEG is known for its open access model, providing unparalleled partnership, flexibility, stability, and support across all of its businesses
Company Specialties:
- Capital Markets
- Post-Trade Services
- Information Services
- Technology Services
Company Website: http://www.lseg.com
ASSUMPTION: LSEG's extensive global presence and diverse range of services offer unique opportunities for career growth and development within the financial services industry.
📊 Role Analysis
Career Level: Mid-level. This role requires a balance of technical expertise and customer service skills, placing it at the mid-level career stage.
Reporting Structure: The Associate Content Analyst reports directly to the Content Service Team Lead and works closely with other team members, cross-functional teams, and priority ETI clients.
Work Arrangement: On-site, with rotational shifts to provide 24*5 support. This arrangement may require working non-standard hours and weekends.
Growth Opportunities:
- Proven performance in this role may lead to opportunities for advancement within the Content Service Team or related departments
- The diverse range of services offered by LSEG provides opportunities for career growth and development within the organization
- LSEG's global presence offers opportunities for international assignments and exposure to different markets
ASSUMPTION: The rotational shift arrangement may present challenges in maintaining a healthy work-life balance but offers the opportunity to gain experience working in different time zones and with diverse teams.
🌍 Location & Work Environment
Office Type: On-site. The role is based at the LSEG office in IND-BLR-Divyasree Technopolis, Bengaluru, India.
Office Location(s): Bengaluru, India
Geographic Context:
- Bengaluru is the capital of the Indian state of Karnataka and is known for its thriving tech industry and high quality of life
- The city offers a mix of urban and natural environments, with numerous parks, gardens, and recreational facilities
- Bengaluru has a tropical savanna climate, with warm and humid weather throughout the year
Work Schedule: 40 hours per week, with rotational shifts to provide 24*5 support. The work schedule may vary based on the rotational shift assigned.
ASSUMPTION: The on-site work arrangement may present challenges in commuting and maintaining a healthy work-life balance but offers the opportunity to collaborate and build relationships with colleagues in person.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening to assess communication skills and cultural fit
- Technical assessment to evaluate understanding of ETI content and related databases
- Final round interview with the hiring manager and/or team members to discuss the role and company culture
Key Assessment Areas:
- Technical knowledge of ETI content and related databases
- Problem-solving skills and ability to work under pressure
- Customer service skills and ability to manage client relationships
- Communication skills, both written and verbal
- Cultural fit and alignment with LSEG's values
Application Tips:
- Highlight relevant experience and skills in your resume, focusing on ETI content management, customer service, and problem-solving
- Prepare for the technical assessment by brushing up on your knowledge of ETI content and related databases
- Demonstrate your customer service skills and ability to manage client relationships in your cover letter
- Research LSEG's company culture and values to show your alignment and fit with the organization
ATS Keywords: ETI Content, Customer Service, Problem Solving, Technical Issue Resolution, C2C Standards, Database Management, Workflow Improvement, Cross Assets Content, GEDA/NDA Database, Advanced Excel, Stakeholder Management
ASSUMPTION: The interview process may include assessments of both technical skills and behavioral competencies, with a focus on customer service, problem-solving, and cultural fit.
🛠️ Tools & Technologies
- Service Cloud
- Excel (Advanced)
- ETI Content Management Systems
- GEDA/NDA Databases
- Customer Relationship Management (CRM) Software
ASSUMPTION: The tools and technologies required for this role may vary based on the specific needs of the team and the organization.
👔 Cultural Fit Considerations
Company Values:
- Integrity: Upholding the highest ethical standards and acting with honesty and transparency
- Partnership: Collaborating with colleagues, clients, and other stakeholders to achieve shared goals
- Excellence: Striving for the highest standards of performance and continuously improving
- Change: Embracing and driving change to create a sustainable future
Work Style:
- Customer-focused: Prioritizing the needs and satisfaction of clients
- Collaborative: Working effectively with colleagues and cross-functional teams
- Adaptable: Embracing change and responding effectively to new challenges and opportunities
- Analytical: Using data-driven insights to inform decision-making and problem-solving
Self-Assessment Questions:
- Do you have a proven track record of delivering excellent customer service in a high-pressure environment?
- Are you comfortable working in rotational shifts and providing 24*7 support?
- Do you have a strong understanding of ETI content and related databases, with the ability to apply this knowledge to resolve complex client queries?
- Are you able to work effectively in a team environment, collaborating with colleagues and cross-functional teams to achieve shared goals?
ASSUMPTION: LSEG's values and work style emphasize customer focus, collaboration, adaptability, and analytical skills, making them essential for success in this role.
⚠️ Potential Challenges
- The rotational shift arrangement may present challenges in maintaining a healthy work-life balance
- The role may require working with complex client queries and tight deadlines, which can be stressful and demanding
- The need to work effectively with cross-functional teams and stakeholders may present challenges in communication and collaboration
- The role may require working with sensitive client information, which demands a high degree of confidentiality and discretion
ASSUMPTION: While these challenges may present obstacles, they also offer opportunities for growth and development in a dynamic and fast-paced work environment.
📈 Similar Roles Comparison
- Compared to other content analyst roles, this position places a greater emphasis on customer service and stakeholder management
- Unlike some roles in the industry, this position requires a strong understanding of ETI content and related databases, with a focus on resolution and improvement
- Career progression in this role may lead to opportunities in customer service management, content strategy, or related fields, rather than technical specialization
ASSUMPTION: This role offers unique opportunities for career growth and development within the financial services industry, with a focus on customer service and stakeholder management.
📝 Sample Projects
- Improving the resolution process for a specific category of client queries, resulting in a 20% reduction in response time
- Identifying and addressing a recurring content issue, leading to a 30% decrease in client complaints
- Developing and implementing a new process for escalating complex client queries, resulting in a 15% improvement in timeliness
ASSUMPTION: These sample projects demonstrate the real-world application of the skills and knowledge required for success in this role.
❓ Key Questions to Ask During Interview
- Can you describe a typical day in the life of an Associate Content Analyst?
- How does the Content Service Team collaborate with other departments and stakeholders to resolve client queries?
- What opportunities are there for professional development and growth within the Content Service Team and LSEG as a whole?
- How does LSEG support work-life balance, particularly for roles with rotational shifts?
- What are the most challenging aspects of this role, and how can they be effectively managed?
ASSUMPTION: Asking these questions will help you gain a deeper understanding of the role, the team, and the company culture, enabling you to make an informed decision about your application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the provided link
- Customize your resume to highlight your relevant experience and skills in ETI content management, customer service, and problem-solving
- Demonstrate your customer service skills and ability to manage client relationships in your cover letter
- Prepare for the technical assessment by brushing up on your knowledge of ETI content and related databases
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
