Associate Director (m/w/d), Key Account Management & Business Optimierung

📌 Core Information

🔹 Job Title: Associate Director (m/w/d), Key Account Management & Business Optimierung

🔹 Company: Redcare Pharmacy

🔹 Location: Cologne, North Rhine-Westphalia, Germany

🔹 Job Type: Full-time

🔹 Category: Retail Pharmacies

🔹 Date Posted: May 23, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: Remote OK (1 office day per month)

🚀 Job Overview

Key aspects of this role include:

• Leading and developing an international Key Account team
• Setting KPIs and ensuring revenue targets are met
• Maintaining and expanding customer relationships
• Overseeing the development of the pharmacy network
• Automating onboarding and KAM processes
• Developing the partner backend and creating reports

ASSUMPTION: This role requires a high level of strategic thinking, leadership, and analytical skills to manage and grow key accounts while optimizing business processes.

📋 Key Responsibilities

✅ Lead, motivate, and develop the international Key Account team

✅ Set KPIs and ensure the achievement of revenue targets and quality requirements

✅ Maintain and expand customer relationships (remote and on-site) together with the KAM

✅ Oversee the development of the pharmacy network in alignment with the company's strategic plans

✅ Automate onboarding and KAM processes and ensure the scalability of the partner network

✅ Develop the partner backend and create reports and presentations

ASSUMPTION: This role involves a mix of strategic planning, team management, customer relationship building, and process improvement.

🎯 Required Qualifications

Education: Not specified (likely a bachelor's degree or higher in a relevant field)

Experience: At least 8 years of experience in E-Commerce, ideally within a marketplace, and proven leadership experience

Required Skills:

• Excellent leadership and team management skills
• Proven experience in Key Account Management
• Strong analytical thinking and communication skills
• High engagement, responsibility, and team spirit
• Beharrlichkeit, Hands-on mentality, and a high level of initiative
• Fluency in German and English (additional languages are a plus)

Preferred Skills:

• Experience working in a multinational environment
• Familiarity with the pharmaceutical industry

ASSUMPTION: Candidates should have a strong background in E-Commerce and leadership, with a focus on Key Account Management and business optimization.

💰 Compensation & Benefits

Salary Range: €80,000 - €120,000 per year (estimated based on experience and market rates for similar roles)

Benefits:

• Onboarding Program
• Membership Package (M) in the Urban Sports Club
• Mental Health Support from Likeminded
• Flexible Work Location (up to 20 days per year remote work in the EU)
• Mobility Ticket (full-calculated Germany Ticket)

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range is estimated based on market rates for similar roles in the retail pharmacy industry in Germany. Benefits are standortspezifisch and may vary.

📌 Applicant Insights

🔍 Company Context

Industry: Retail Pharmacies (Europe's leading online pharmacy)

Company Size: 1,001-5,000 employees (international company with locations in seven European countries)

Founded: 2001 (as Shop Apotheke Europe, rebranded to Redcare Pharmacy in 2023)

Company Description:

• People-first pharmacy focused on guiding people through their health
• Rapidly growing international company with headquarters in Sevenum, Netherlands
• Active in seven European countries with distribution centers in Sevenum and Milan

Company Specialties:

• Pharma
• Care
• E-Commerce
• Health

Company Website: http://www.redcare-pharmacy.com

ASSUMPTION: Redcare Pharmacy is a well-established, international company with a strong focus on e-commerce and customer care in the retail pharmacy industry.

📊 Role Analysis

Career Level: Senior Management

Reporting Structure: Reports directly to the Country Heads for the product "Now!"

Work Arrangement: Remote work with 1 office day per month in Cologne

Growth Opportunities:

• Potential to expand the Key Account team and take on more responsibilities
• Possibility to grow within the company as it continues to expand internationally
• Opportunities to work on strategic projects and contribute to the company's success

ASSUMPTION: This role offers significant growth potential as the company continues to expand and grow its key account management and business optimization efforts.

🌍 Location & Work Environment

Office Type: Hybrid (1 office day per month)

Office Location(s): Cologne, Germany

Geographic Context:

• Cologne is the fourth-largest city in Germany, located in the state of North Rhine-Westphalia
• Known for its vibrant cultural scene, historic architecture, and the Rhine River
• Offers a high quality of life with various recreational activities and a well-connected public transportation system

Work Schedule: Full-time (40 hours per week) with flexible remote work options

ASSUMPTION: The hybrid work arrangement allows for a good work-life balance while still providing the opportunity to collaborate with the team in person.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call interview with the hiring manager
• On-site or virtual interview with the team
• Final decision and job offer

Key Assessment Areas:

• Leadership and team management skills
• Analytical thinking and problem-solving abilities
• Communication and interpersonal skills
• Cultural fit and alignment with company values

Application Tips:

• Highlight relevant experience in E-Commerce, Key Account Management, and leadership
• Tailor your resume and cover letter to emphasize your skills and qualifications for this specific role
• Prepare for behavioral and situational interview questions focusing on leadership, problem-solving, and customer relationship management

ATS Keywords: E-Commerce, Key Account Management, Leadership, Analytical Thinking, Communication Skills, Engagement, Responsibility, Team Spirit, Persistence, Initiative, Travel Willingness, German, English

ASSUMPTION: The application process may vary depending on the specific needs of the hiring manager and the company's current hiring practices.

🛠️ Tools & Technologies

• Not specified (likely CRM, project management, and reporting tools)

ASSUMPTION: The specific tools and technologies required for this role will depend on the company's existing tech stack and the candidate's areas of expertise.

👔 Cultural Fit Considerations

Company Values:

• Care
• People-first approach
• Innovation
• Collaboration

Work Style:

• Results-driven and focused on achieving KPIs
• Strong team player with excellent communication skills
• Adaptable and open to change in a dynamic environment

Self-Assessment Questions:

• How do you prioritize and manage multiple projects and stakeholders simultaneously?
• Can you provide an example of a time when you successfully led a team through a significant change or challenge?
• How do you approach building and maintaining strong customer relationships in a remote work environment?

ASSUMPTION: Candidates should be able to demonstrate a strong cultural fit with the company's values and work style, with a particular focus on care, collaboration, and innovation.

⚠️ Potential Challenges

• Managing a remote international team with varying time zones
• Balancing the needs of multiple key accounts and ensuring customer satisfaction
• Adapting to a dynamic and rapidly growing company environment
• Meeting revenue targets and KPIs in a competitive market

ASSUMPTION: This role presents several challenges, including managing remote teams, balancing customer needs, and adapting to a dynamic work environment. Successful candidates will be able to thrive in these conditions and demonstrate strong leadership and problem-solving skills.

📈 Similar Roles Comparison

• Unlike traditional retail pharmacy roles, this position focuses heavily on E-Commerce and digital customer engagement
• Requires a higher level of strategic thinking and leadership than typical retail pharmacy management roles
• Offers significant growth potential as the company continues to expand internationally

ASSUMPTION: This role is unique in its focus on E-Commerce and digital customer engagement within the retail pharmacy industry, requiring a higher level of strategic thinking and leadership than traditional retail pharmacy management roles.

📝 Sample Projects

• Developing and implementing a new onboarding process for key accounts
• Creating a comprehensive report on the state of the pharmacy network and recommending strategic improvements
• Leading a team project to automate KAM processes and improve efficiency

ASSUMPTION: These sample projects are designed to give candidates an idea of the types of tasks and initiatives they might work on in this role, focusing on process improvement, strategic planning, and team leadership.

❓ Key Questions to Ask During Interview

• How does the company support the professional development of its employees?
• Can you describe the team structure and dynamics within the Key Account Management department?
• How does the company foster a culture of innovation and collaboration?
• What are the key priorities for this role in the first 90 days?
• How does the company measure the success of its key account management strategies?

ASSUMPTION: These interview questions are designed to help candidates better understand the company culture, team dynamics, and expectations for the role, allowing them to make an informed decision about their fit within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link: https://jobs.smartrecruiters.com/Redcare-Pharmacy/744000061238461-associate-director-m-w-d-key-account-management-business-optimierung
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for interview questions focusing on leadership, team management, and strategic planning
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.