Associate Director, Student Support Systems & Communications

📌 Core Information 🔹 Job Title: Associate Director, Student Support Systems & Communications 🔹 Company: Embry-Riddle Aeronautical University 🔹 Location: Daytona Beach, FL 🔹 Job Type: Full-Time 🔹 Category: Higher Education 🔹 Date Posted: April 29, 2025 🔹 Experience Level: 2-5 years 🔹 Remote Status: On-site 🚀 Job Overview Key aspects of this role include: - Overseeing technical business processes and systems for Student Support - Collaborating with leadership to improve processes and increase efficiency - Managing and updating departmental webpages and SharePoint sites - Assisting with internal business process documentation and communication plans - Working with various departments to ensure student support excellence ASSUMPTION: This role requires a balance of technical proficiency and strong communication skills to effectively manage systems and collaborate with stakeholders. 📋 Key Responsibilities ✅ Implement and oversee technical business processes and systems for Student Support ✅ Conduct research and analysis on student retention and persistence related to system functions ✅ Develop and maintain accountability metrics and reporting ✅ Manage and update departmental webpages, SharePoint sites, and other technical systems ✅ Collaborate with Student Support leadership and other departments to improve processes and support retention goals ✅ Provide technical support and training to Student Support staff ASSUMPTION: The role may require occasional evening or weekend work to support events or projects. 🎯 Required Qualifications Education: - Bachelor’s degree in education, counseling, advising, educational technology, or a related field - In lieu of a degree, a minimum of three years of relevant experience in academic advising, student or customer support, or educational technology systems support Experience: - A minimum of 3 to 5 years of related work experience in academic advising, student or customer support, or educational technology systems support Required Skills: - Strong analytical skills and in-depth knowledge of information systems - Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Microsoft operating systems, and general internet applications - Excellent verbal and written communication skills - Demonstrated ability to deliver high-quality student support and customer service - Strong organizational skills with the ability to manage multiple priorities - Proven ability to work both independently and collaboratively in a team environment - Adaptability and willingness to learn new technologies in a fast-paced environment - Effective problem-solving skills with the ability to investigate issues and implement corrective actions - Professional demeanor with the ability to maintain a positive and courteous image - Ability to handle challenging situations tactfully and remain composed under pressure - Sound judgment and the ability to make informed decisions - Willingness to seek guidance and take initiative in the performance of job duties Preferred Skills: - Experience using academic technical systems such as Oracle/Campus Solutions, CRM platforms, or electronic documentation systems ASSUMPTION: Candidates with experience in academic advising or educational technology systems support are strongly preferred. 💰 Compensation & Benefits Salary Range: $70,000 - $90,000 per year (Based on industry standards for similar roles in higher education) Benefits: - Generous Time Off: 15 days of personal leave in the first year, plus 9+ paid holidays - Health Benefits: Comprehensive medical, dental, and vision coverage, wellness programs, and fitness memberships - Tuition Coverage: 100% tuition coverage for one undergraduate and one graduate degree for employees and their dependents - Retirement Contributions: ERAU contributes 6% of base salary to the retirement plan annually, plus a 4% matching contribution, with no vesting period Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with some flexibility for occasional evening or weekend work ASSUMPTION: The salary range is an estimate based on industry standards for similar roles in higher education. Actual salary may vary based on experience and qualifications. 📌 Applicant Insights 🔍 Company Context Industry: Higher Education - Embry-Riddle Aeronautical University is a global leader in aviation and aerospace education, offering cutting-edge programs in STEM fields, business, and safety. Company Size: Medium (501-1,000 employees) - Embry-Riddle offers a vibrant and collaborative work environment, with opportunities for professional growth and development. Founded: 1925 - The university was founded as a small aviation school and has since grown into a comprehensive institution with campuses in Daytona Beach, FL, and Prescott, AZ, and a worldwide network of locations. Company Description: - Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected, providing equal opportunities for employment, advancement, and compensation. - The university is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Company Specialties: - Aviation and Aerospace Education - STEM Fields - Business - Safety and Security - Space Company Website: Embry-Riddle Aeronautical University ASSUMPTION: Embry-Riddle's commitment to diversity, equity, and inclusion is reflected in its policies and practices, fostering a supportive and inclusive work environment. 📊 Role Analysis Career Level: Mid-level management - The Associate Director reports directly to the Dean of Student Support and oversees technical systems and processes for the Department of Student Support. Reporting Structure: - The Associate Director will work closely with Student Support leadership, IT Support, Financial Aid, Registrar, Military and Veteran Student Services, Admissions, and Student Financial Services. Work Arrangement: On-site, with some flexibility for remote work as needed Growth Opportunities: - Opportunities for professional development and advancement within the university - The chance to influence student support processes and contribute to the university's mission ASSUMPTION: The role offers opportunities for growth and development within the university, with the potential for advancement to more senior leadership positions. 🌍 Location & Work Environment Office Type: On-site, with some flexibility for remote work as needed Office Location(s): Daytona Beach, FL Geographic Context: - Daytona Beach is located on the central east coast of Florida, offering a mix of urban and coastal living. - The area is known for its beaches, motorsports, and cultural attractions, providing a variety of recreational and entertainment options. Work Schedule: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with some flexibility for occasional evening or weekend work ASSUMPTION: The work environment is dynamic and fast-paced, with a focus on collaboration and innovation. 💼 Interview & Application Insights Typical Process: 1. Online application submission 2. Phone or video screening 3. On-campus or virtual interview with hiring manager and team members 4. Final interview with Dean of Student Support Key Assessment Areas: - Technical skills and knowledge of information systems - Communication and interpersonal skills - Problem-solving and analytical skills - Cultural fit and alignment with university values Application Tips: - Tailor your resume and cover letter to highlight relevant experience and skills - Be prepared to discuss your experience with academic technical systems and your ability to manage multiple priorities - Research the university and be ready to discuss your fit with the mission and values of Embry-Riddle ATS Keywords: Academic advising, student support, educational technology systems support, information systems, process improvement, metrics and reporting, collaboration, communication, problem-solving ASSUMPTION: The application process may take several weeks, depending on the volume of applicants and the university's hiring timeline. 🛠️ Tools & Technologies - Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) - Microsoft operating systems - General internet applications - Academic technical systems (Oracle/Campus Solutions, CRM platforms, electronic documentation systems) ASSUMPTION: The required tools and technologies may evolve over time as the university adopts new systems and platforms. 👔 Cultural Fit Considerations Company Values: - Innovation - Excellence - Impact - Sustainability - Empowerment Work Style: - Collaborative and team-oriented - Adaptable and willing to learn new technologies - Results-driven and focused on process improvement - Strong communication and interpersonal skills Self-Assessment Questions: 1. How do you align with Embry-Riddle's commitment to innovation and excellence? 2. How comfortable are you working in a dynamic and fast-paced environment? 3. How well do your communication and interpersonal skills fit with the university's collaborative work style? ASSUMPTION: Embry-Riddle values candidates who are passionate about education, committed to student success, and aligned with the university's mission and values. ⚠️ Potential Challenges 1. Balancing multiple priorities and managing time effectively 2. Adapting to new technologies and systems in a fast-paced environment 3. Collaborating with various departments and stakeholders to improve processes and support retention goals 4. Maintaining a positive and professional demeanor under pressure ASSUMPTION: The role may present challenges related to time management, adaptability, and collaboration, requiring strong organizational skills and a proactive approach to problem-solving. 📈 Similar Roles Comparison 1. Academic Advisor vs. Associate Director: The Associate Director role offers more strategic and leadership responsibilities, while Academic Advisors focus on day-to-day student support and guidance. 2. Student Support Specialist vs. Associate Director: The Associate Director role requires a broader range of skills and experience, with a focus on process improvement and system management, while Student Support Specialists provide direct student support and assistance. 3. Career Path: The Associate Director role is a mid-level management position that can lead to more senior leadership roles within the university, such as Director or Dean of Student Support. ASSUMPTION: The Associate Director role offers a unique blend of technical, leadership, and communication skills, with opportunities for growth and development within the university. 📝 Sample Projects 1. Process Improvement Project: Analyze and optimize student support processes to improve efficiency and effectiveness 2. System Migration Project: Lead the migration of student support systems to a new platform, ensuring minimal disruption to services and maximal user adoption 3. Retention Analysis Project: Conduct a comprehensive analysis of student retention data to identify trends and make data-driven recommendations for improvement ASSUMPTION: Sample projects may vary depending on the university's priorities and the specific needs of the Department of Student Support. ❓ Key Questions to Ask During Interview 1. How does this role support the university's mission and strategic goals? 2. What are the most pressing challenges facing the Department of Student Support, and how can this role address them? 3. How does the university support the professional development and growth of its employees? 4. What are the key priorities for the first 90 days in this role? 5. How does the university measure the success of the Associate Director, Student Support Systems & Communications? ASSUMPTION: Interview questions should focus on the role's impact on the university's mission, the department's priorities, and the opportunities for professional growth and development. 📌 Next Steps for Applicants To apply for this position: - Submit your application through this link - Tailor your resume and cover letter to highlight relevant experience and skills - Prepare for your interview by researching the university and practicing your responses to common interview questions - Follow up with the hiring manager within one week of your interview to express your interest in the role and reiterate your qualifications ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.