📌 Core Information
🔹 Job Title: Associate, Growth Operations
🔹 Company: Toast
🔹 Location: Remote, US
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: 2025-07-16
🔹 Experience Level: Entry-level to 2 years
🔹 Remote Status: Hybrid
🚀 Job Overview
Key aspects of this role include:
- Conducting root cause analysis to identify onboarding challenges
- Supporting customer experience initiatives to improve CES/NPS scores
- Developing and maintaining process documentation
- Analyzing onboarding data to identify trends and areas for improvement
- Piloting and implementing solutions to enhance the onboarding experience
ASSUMPTION: This role is ideal for individuals who thrive in ambiguous environments and enjoy problem-solving. It requires a strong customer-centric mindset and a willingness to adapt to evolving priorities.
📋 Key Responsibilities
✅ Conduct Root Cause Analysis (RCA) to investigate and identify the underlying causes of onboarding challenges and customer pain points
✅ Support Customer Experience Initiatives by analyzing feedback and contributing to pilot programs for new solutions
✅ Develop and Maintain Process Documentation by creating and updating standard operating procedures (SOPs) and onboarding process guides
✅ Analyze Onboarding Data to collect and analyze data related to onboarding performance, identifying trends and areas for improvement
✅ Pilot and Implement Solutions by testing and implementing new processes or tools identified through RCA, working closely with various teams
✅ Collaborate Cross-Functionally with teams like Sales, Operations, and Product to understand challenges and contribute to solutions that improve the onboarding experience
✅ Monitor Performance and Report Insights by tracking key onboarding metrics and preparing reports to communicate findings and recommendations to stakeholders
ASSUMPTION: This role requires strong analytical skills, a problem-solving mindset, and excellent communication skills to effectively collaborate with diverse teams and stakeholders.
🎯 Required Qualifications
Education: Bachelor's degree in a related field (e.g., Business, Operations, Data Science, or a similar discipline)
Experience: Entry-level to 2 years of experience in an analytical, operations, or customer-facing role, or a related field
Required Skills:
- Strong, natural curiosity and a drive to understand "why" things happen
- Customer-centric mindset
- Comfortable working in ambiguous environments and adapting to evolving priorities
- Problem-solving mindset with a willingness to experiment and iterate on solutions
- Foundational project management skills or the ability to manage tasks and contribute to project timelines
- Excellent communication skills (written and verbal) to articulate findings and collaborate with diverse teams
- Proficiency with data tools like Google Sheets or Microsoft Excel
- Ability to manage multiple tasks and prioritize effectively in a fast-paced setting
- Eagerness to learn and grow in a dynamic operations environment
Preferred Skills:
- PMP certification or other project management certifications
- Lean Six Sigma Certification (Green Belt or Black Belt)
- Proficiency in visualization tools like Tableau or Sigma
- Understanding of hospitality operations
ASSUMPTION: While a degree in a related field is preferred, Toast values practical experience and skills over formal education. Candidates with relevant experience but without a degree are encouraged to apply.
💰 Compensation & Benefits
Salary Range: The estimated Total Targeted Cash compensation range for this role is $65,000 - $103,000 USD per year. This range is inclusive of base salary, commission, benefits, and equity (if eligible). The starting salary will be determined based on skills, experience, and geographic location.
Benefits:
- Competitive Compensation
- Benefits Programs
- Equity
- Flexible Lifestyle Options
Working Hours: This role requires a standard full-time work schedule, with the possibility of occasional overtime to meet project deadlines or support customer needs.
ASSUMPTION: The provided salary range is an estimate based on industry standards for similar roles and Toast's compensation philosophy. Actual compensation may vary based on individual qualifications and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: Toast operates in the Software Development industry, focusing on Android Software, Point of Sale Software, Restaurant Technology, Fintech, and SaaS.
Company Size: Toast is a mid-sized company with 1,001-5,000 employees, providing ample opportunities for growth and collaboration.
Founded: Toast was founded in 2011 and has since grown to become a leading provider of restaurant management software and technology solutions.
Company Description:
- Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests
- The company offers an intuitive, all-in-one platform that combines point of sale, guest marketing, digital ordering & delivery, and payroll & HR solutions
- Toast is committed to creating an accessible and inclusive hiring process, providing reasonable accommodations for persons with disabilities
Company Specialties:
- Android Software
- Point of Sale Software
- Restaurant Technology
- Fintech
- SaaS
Company Website: http://pos.toasttab.com
ASSUMPTION: Toast's focus on empowering the restaurant community and creating a strong culture of connection makes it an attractive workplace for candidates seeking a dynamic and supportive environment.
📊 Role Analysis
Career Level: This role is suitable for early-career professionals seeking to establish themselves in an operations or customer success-related field.
Reporting Structure: The Associate, Growth Operations will report directly to the Manager, Onboarding Quality Management within the larger COSO (Customer Onboarding Strategy and Operations) organization.
Work Arrangement: This role operates on a hybrid work model, fostering in-person collaboration while valuing individual needs and preferences.
Growth Opportunities:
- As Toast continues to grow, there will be opportunities for Associates to take on more responsibilities and advance within the Onboarding Quality Management team or explore other roles within the COSO organization
- The diverse range of projects and initiatives within Toast's growth operations provides ample opportunities for professional development and skill-building
- Associates will have the chance to work closely with various teams, gaining exposure to different aspects of the business and expanding their network
ASSUMPTION: The growth opportunities in this role are closely tied to Toast's ongoing expansion and the success of its COSO organization. As the company continues to grow, there will be increased opportunities for Associates to take on more responsibilities and advance their careers.
🌍 Location & Work Environment
Office Type: Toast's headquarters is located in Boston, Massachusetts, with additional offices and remote workers across the United States.
Office Location(s): 333 Summer St, Boston, Massachusetts 02210, US
Geographic Context:
- Boston, Massachusetts is a vibrant, multicultural city with a thriving tech industry and a strong restaurant scene
- The city offers a mix of urban and suburban living options, with easy access to public transportation and outdoor recreation
- Toast's headquarters is centrally located in the Seaport District, providing convenient access to amenities and nearby attractions
Work Schedule: Associates can expect a standard full-time work schedule, with the possibility of occasional overtime to meet project deadlines or support customer needs. The hybrid work model allows for flexibility in managing personal needs and preferences.
ASSUMPTION: The hybrid work model at Toast allows for a healthy work-life balance, with the flexibility to meet both personal and professional needs.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the Talent Acquisition team
- Behavioral and situational interview with the hiring manager
- Final interview with the team or a panel of stakeholders
- Background check and offer extension
Key Assessment Areas:
- Problem-solving skills and analytical thinking
- Customer-centric mindset and empathy
- Adaptability and resilience in the face of change
- Effective communication and collaboration skills
- Alignment with Toast's company values and culture
Application Tips:
- Tailor your resume and cover letter to highlight your problem-solving skills, customer-centric mindset, and adaptability
- Prepare examples of your analytical thinking and data-driven decision-making processes
- Demonstrate your understanding of Toast's mission and values, and how your skills and experiences align with the role's requirements
ATS Keywords: Root Cause Analysis, Onboarding, Customer Experience, Process Improvement, Data Analysis, Project Management, Collaboration, Customer-Centric, Problem-Solving, Adaptability, Curiosity, Customer Success
ASSUMPTION: The interview process at Toast is designed to assess candidates' problem-solving skills, customer-centric mindset, and adaptability, as these are critical for success in the role of Associate, Growth Operations.
🛠️ Tools & Technologies
- Google Sheets or Microsoft Excel
- Tableau or Sigma (for visualization tools)
- Project management tools (e.g., Asana, Trello, or Jira)
- Customer relationship management (CRM) software (e.g., Salesforce or HubSpot)
- Data analysis tools (e.g., SQL, Python, or R)
ASSUMPTION: While proficiency with specific tools and technologies is not required, candidates with experience in data analysis, project management, and customer relationship management software will have an advantage in this role.
👔 Cultural Fit Considerations
Company Values:
- Empower the restaurant community
- Delight guests
- Do what you love
- Thrive together
- Embrace diversity, equity, and inclusion
Work Style:
- Collaborative and supportive team environment
- Focus on continuous learning and improvement
- Data-driven decision-making
- Adaptability and resilience in the face of change
- Customer-centric mindset
Self-Assessment Questions:
- Do you share Toast's commitment to empowering the restaurant community and delighting guests?
- Are you comfortable working in a dynamic, fast-paced environment that requires adaptability and resilience?
- Do you possess strong problem-solving skills and a customer-centric mindset?
- Are you eager to learn and grow in a supportive and collaborative team environment?
ASSUMPTION: Candidates who align with Toast's company values and work style will be more likely to succeed in the role of Associate, Growth Operations and contribute to the company's mission and culture.
⚠️ Potential Challenges
- The role may require occasional overtime to meet project deadlines or support customer needs
- Associates may face challenges in balancing multiple tasks and prioritizing effectively in a fast-paced setting
- The hybrid work model may present challenges in maintaining work-life balance for some individuals
- The role may require candidates to adapt to evolving priorities and changing work environments
ASSUMPTION: While these challenges exist, Toast's commitment to creating an accessible and inclusive hiring process, providing reasonable accommodations, and fostering a strong culture of connection helps to mitigate potential obstacles for successful candidates.
📈 Similar Roles Comparison
- Unlike traditional operations or customer success roles, the Associate, Growth Operations position at Toast focuses on driving tangible improvements through root cause analysis and process improvement
- Toast's commitment to empowering the restaurant community and creating a strong culture of connection sets it apart from other companies in the industry
- Career progression in this role may lead to opportunities in operations management, customer success, or other related fields within Toast's COSO organization
ASSUMPTION: The unique focus on driving tangible improvements through root cause analysis and process improvement makes the Associate, Growth Operations role at Toast a distinct opportunity within the industry.
📝 Sample Projects
- Conducting a comprehensive root cause analysis to identify the underlying causes of onboarding challenges and developing a plan to address them
- Analyzing customer feedback to identify trends and areas for improvement, and contributing to the development of new solutions to enhance the onboarding experience
- Collaborating with cross-functional teams to implement new processes or tools identified through root cause analysis, working closely with various teams to ensure successful adoption
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and initiatives that Associates, Growth Operations may undertake in their role at Toast.
❓ Key Questions to Ask During Interview
- Can you describe a time when you identified a root cause of a customer pain point and developed a solution to address it?
- How do you prioritize multiple tasks and manage your time effectively in a fast-paced environment?
- Can you provide an example of a time when you had to adapt to a significant change in your work environment or priorities?
- How do you approach collaborating with diverse teams to implement new processes or tools?
- What steps do you take to ensure that your data-driven decisions are accurate and reliable?
ASSUMPTION: Asking these questions during the interview process will help candidates better understand the role's requirements and assess their fit with Toast's company culture and work environment.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your problem-solving skills, customer-centric mindset, and adaptability
- Prepare examples of your analytical thinking and data-driven decision-making processes
- Demonstrate your understanding of Toast's mission and values, and how your skills and experiences align with the role's requirements
- Follow up with the hiring manager one week after submitting your application to express your interest in the role and inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
