Bilingual Customer Representative (Retail Marketing & Sales)

📌 Core Information

🔹 Job Title: Bilingual Customer Representative (Retail Marketing & Sales)

🔹 Company: Sunset Firm

🔹 Location: Santa Ana, California

🔹 Job Type: Full-Time, On-Site

🔹 Category: Marketing & Sales

🔹 Date Posted: April 3, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-Site

🚀 Job Overview

Key aspects of this role include:

• Providing primary customer support for the contact center
• Ensuring effective communication and problem resolution
• Documenting and monitoring exceptions to standard processes
• Developing best practices for customer support

ASSUMPTION: This role requires strong communication skills, problem-solving abilities, and the capacity to work independently with little to no supervision.

📋 Key Responsibilities

✅ Serve as the primary customer support for the contact center

✅ Provide responsive, timely telephone, and chat support

✅ Act as the single point-of-contact for customer issues from identification through resolution

✅ Partner with all parties to inform them of the status of open issues

✅ Work closely with escalation partners to identify, document, and monitor exceptions to standard processes

✅ Create a list of best practices for customer support

ASSUMPTION: The role involves multitasking, prioritizing, and handling multiple projects/tasks at a time.

🎯 Required Qualifications

Education: High School Diploma or GED required; College degree or equivalent experience preferred

Experience: 0-2 years of relevant experience

Required Skills:

• Bilingual communication (English/Spanish)
• Excellent oral and written communication skills
• Strong problem-solving and troubleshooting skills
• Excellent organizational skills
• Reliability and follow-through
• Ability to work well with little to no supervision

Preferred Skills:

• Basic computer knowledge
• Experience in customer service or a related field

ASSUMPTION: While not explicitly stated, having experience in customer service or a related field would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: $30,000 - $40,000 per year (Estimated based on industry standards for entry-level marketing & sales roles in California)

Benefits:

• On-the-job training and mentorship
• Opportunities for career growth and development

Working Hours: Full-time, Monday-Friday, 8:00 AM - 5:00 PM (with flexibility for customer needs)

ASSUMPTION: The salary range is an estimate based on industry standards for entry-level marketing & sales roles in California. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Marketing Services

Company Size: 2-10 employees (Small company, offering close-knit team dynamics and opportunities for growth)

Founded: Not specified (Established company with a focus on mentorship and guidance)

Company Description:

• Guided by the wisdom of mentors, we navigate the path to success.
• Focused on providing exceptional customer support and developing best practices.
• Committed to helping employees grow and develop their careers.

Company Specialties:

• Customer Service
• Marketing & Sales
• Mentorship & Training

Company Website: www.sunsetacquisitionsinc.com

ASSUMPTION: The company places a strong emphasis on mentorship and guidance, with a focus on helping employees grow and develop their careers.

📊 Role Analysis

Career Level: Entry-Level (0-2 years of experience)

Reporting Structure: This role reports directly to the Hiring Manager or Team Lead.

Work Arrangement: Full-time, on-site position with flexible hours to accommodate customer needs.

Growth Opportunities:

• On-the-job training and mentorship
• Opportunities for career advancement within the company
• Potential to move into a leadership or management role

ASSUMPTION: As a small company, Sunset Firm offers close-knit team dynamics and opportunities for growth and development.

🌍 Location & Work Environment

Office Type: On-site, in-office position

Office Location(s): Cerritos, CA

Geographic Context:

• Santa Ana is located in Orange County, California
• The company is located in the greater Anaheim area
• The company is looking for individuals who are local to Cerritos, CA and able to start in 1-2 weeks

Work Schedule: Full-time, Monday-Friday, 8:00 AM - 5:00 PM (with flexibility for customer needs)

ASSUMPTION: The company is looking for individuals who are local to Cerritos, CA and able to start in 1-2 weeks, suggesting that the company values a local workforce and quick onboarding.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the Hiring Manager or Team Lead
• In-person or virtual interview with the Hiring Manager or Team Lead
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Communication skills (both oral and written)
• Problem-solving abilities
• Cultural fit and alignment with company values
• Ability to work independently with little to no supervision

Application Tips:

• Tailor your resume and cover letter to highlight your relevant skills and experiences
• Be prepared to discuss your problem-solving approach and provide examples
• Demonstrate your ability to work well under pressure and handle multiple tasks simultaneously

ATS Keywords: Bilingual, Customer Support, Problem Solving, Responsiveness, Active Listening, Organizational Skills, Reliability, Self-Motivation, Flexibility, Service Orientation, Multi-tasking, Troubleshooting, Delegation, Oral Communication, Written Communication, Basic Computer Knowledge

ASSUMPTION: The company uses an Applicant Tracking System (ATS) to manage and organize job applications, and applicants should include relevant keywords in their resumes to increase their chances of being selected for an interview.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Customer service software (e.g., Zendesk, Freshdesk)
• Basic office software (e.g., Microsoft Office, Google Workspace)

ASSUMPTION: The company may use various tools and technologies to manage customer interactions and support, and applicants should be comfortable using basic office software and customer service software.

👔 Cultural Fit Considerations

Company Values:

• Mentorship and guidance
• Exceptional customer support
• Career growth and development

Work Style:

• Close-knit team dynamics
• Opportunities for growth and development
• Focus on customer support and problem resolution

Self-Assessment Questions:

• Do you have strong communication skills in both English and Spanish?
• Are you able to work well under pressure and handle multiple tasks simultaneously?
• Do you align with the company's values of mentorship, exceptional customer support, and career growth?

ASSUMPTION: Applicants should assess their fit with the company's values and work style to ensure a successful and fulfilling career at Sunset Firm.

⚠️ Potential Challenges

• Handling high volumes of customer inquiries and complaints
• Working in a fast-paced and dynamic environment
• Meeting and exceeding customer expectations
• Adapting to changes in customer needs and preferences

ASSUMPTION: The role may present challenges in handling high volumes of customer inquiries and complaints, working in a fast-paced environment, and meeting and exceeding customer expectations.

📈 Similar Roles Comparison

• This role differs from other customer service roles in its focus on retail marketing and sales
• Industry-specific context: The role requires strong communication skills in both English and Spanish
• Career path comparison: This role offers opportunities for career growth and development within the company

ASSUMPTION: Applicants should consider how this role differs from other customer service roles and the industry-specific context when evaluating their fit for the position.

📝 Sample Projects

• Developing a customer support guide for new hires
• Implementing a new customer service software system
• Creating a customer feedback survey to improve customer support

ASSUMPTION: These sample projects are relevant to the core responsibilities of the Bilingual Customer Representative role and provide insight into the types of projects applicants may work on.

❓ Key Questions to Ask During Interview

• What are the most common customer inquiries and how do you handle them?
• How does the company support the professional development of its employees?
• What are the biggest challenges facing the customer service team currently, and how can this role help address them?
• How does the company measure the success of its customer support initiatives?
• What opportunities are there for career growth and advancement within the company?

ASSUMPTION: Applicants should ask thoughtful questions during the interview to demonstrate their interest in the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences
• Prepare for your phone or video screen by practicing your problem-solving approach and providing examples
• Follow up with the Hiring Manager or Team Lead within one week of your interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.