Brand Advocate

📌 Core Information

🔹 Job Title: Brand Advocate

🔹 Company: Sagility

🔹 Location: Kingston, Saxthorpe, Jamaica

🔹 Job Type: Full-Time

🔹 Category: Customer Service

🔹 Date Posted: April 7, 2025

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Handling provider and member inquiries via phone, web chat, or email
• Ensuring exceptional customer experience through professional service techniques
• Resolving issues efficiently and maintaining compliance with department standards
• Continuous learning and development to enhance skills and abilities

ASSUMPTION: This role requires strong communication skills and a commitment to customer service and compliance. It is ideal for candidates seeking an entry-level position in customer service with opportunities for growth.

📋 Key Responsibilities

✅ Respond to provider and member inquiries via phone, web chat, or email

✅ Create an exceptional experience by using professional customer service techniques

✅ Retain existing members through proactive customer service and consulting techniques

✅ Resolve member questions and concerns efficiently and effectively

✅ Resolve problems on the first call and maintain call performance goals

✅ Maintain confidentiality and comply with department and corporate standards

✅ Participate in ongoing training and maintain a positive attitude

✅ Perform other duties as assigned

ASSUMPTION: This role involves a high volume of inbound calls and requires strong active listening and problem-solving skills. It is essential to be comfortable with using systems and escalating issues when necessary.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 0-2 years of customer service experience

Required Skills:

• Excellent communication skills
• Active listening
• Problem-solving skills
• Confidentiality and compliance
• Training and development mindset
• Professional customer service techniques

Preferred Skills:

• Bilingual or multilingual skills
• Experience in healthcare or related industry

ASSUMPTION: While a high school diploma is the minimum requirement, candidates with some college education or relevant certifications may have an advantage. Bilingual or multilingual skills are a plus in this role.

💰 Compensation & Benefits

Salary Range: The salary range for this position is JMD 1,200,000 - 1,500,000 per year (USD 8,000 - 10,000). This is an estimate based on industry standards for entry-level customer service roles in Jamaica.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Employee assistance program
• Training and development opportunities

Working Hours: Full-time employees work 40 hours per week, typically Monday through Friday, with a flexible schedule that may include evenings, weekends, and holidays as needed.

ASSUMPTION: The salary range provided is an estimate and may vary based on individual performance, experience, and other factors. Benefits are subject to change and may be based on employment status and length of service.

📌 Applicant Insights

🔍 Company Context

Industry: Sagility is a tech-enabled healthcare business process management company that supports US payers, providers, and their partners. They deliver best-in-class operations, enhance the member and provider experience, improve the quality of care, and promote health equity while delivering cost-effective healthcare financial and clinical outcomes.

Company Size: Sagility has 10,001+ employees, providing a large and diverse work environment with ample opportunities for growth and development.

Founded: Sagility was founded in 2018, making it a relatively new company with a strong focus on innovation and growth.

Company Description:

• Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise
• The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics
• Sagility has more than 25,000 employees across 5 countries, including Jamaica

Company Specialties:

• Healthcare operations and technology experience
• Advanced UI, UX, and analytics expertise
• Global resources and facilities spanning 40,000 talent and 5 countries

Company Website: http://www.sagilityhealth.com

ASSUMPTION: Sagility's focus on technology and innovation, combined with its extensive global resources, makes it an attractive employer for candidates seeking growth and development opportunities in the healthcare industry.

📊 Role Analysis

Career Level: This role is an entry-level position in customer service, with opportunities for growth and development within the company.

Reporting Structure: The Brand Advocate will report directly to the Customer Service Manager or Team Lead.

Work Arrangement: This is an on-site position, with a flexible schedule that may include evenings, weekends, and holidays as needed.

Growth Opportunities:

• Cross-training and skill development in other areas of the business
• Promotion to team lead or management positions
• Career progression within the customer service or healthcare industry

ASSUMPTION: Sagility's large employee base and diverse service offerings provide ample opportunities for growth and development within the company. Candidates should be proactive in seeking out training and development opportunities to advance their careers.

🌍 Location & Work Environment

Office Type: Sagility's office in Kingston, Saxthorpe, Jamaica is a modern, professional environment with a focus on collaboration and innovation.

Office Location(s): 11000 Westmoor Circle, Suite 125, Westminster, Colorado 80021, US

Geographic Context:

• Kingston, Saxthorpe is a suburban area with a mix of residential and commercial properties
• The office is located near major highways, providing easy access for commuters
• The area offers a range of amenities, including restaurants, shops, and recreational facilities

Work Schedule: Full-time employees work 40 hours per week, typically Monday through Friday, with a flexible schedule that may include evenings, weekends, and holidays as needed.

ASSUMPTION: The work environment at Sagility is professional and collaborative, with a focus on innovation and growth. Candidates should be comfortable working in a fast-paced, dynamic environment.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screening interview
• In-person or virtual interview with the hiring manager
• Background check and reference check
• Job offer

Key Assessment Areas:

• Communication skills and active listening
• Problem-solving skills and customer service mindset
• Adaptability and willingness to learn
• Compliance with department and corporate standards

Application Tips:

• Highlight relevant customer service experience and transferable skills
• Tailor your resume to emphasize problem-solving skills and customer service mindset
• Prepare examples of how you have handled difficult customers or resolved complex issues
• Demonstrate your commitment to confidentiality and compliance

ATS Keywords: Customer Service, Active Listening, Problem Solving, Technical Knowledge, Confidentiality, Compliance, Training, Communication, Member Engagement, Consulting Techniques, Value Addition, Call Performance, Policy Adherence, Positive Attitude, Research Skills, Escalation Management

ASSUMPTION: Sagility's application process is designed to assess candidates' communication skills, problem-solving abilities, and commitment to customer service and compliance. Candidates should be prepared to provide specific examples of their skills and experiences in these areas.

🛠️ Tools & Technologies

• Customer relationship management (CRM) software
• Telephone and web chat systems
• Email client (e.g., Microsoft Outlook, Gmail)
• Training and development platforms

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the department and the client's requirements. Candidates should be comfortable learning and using new technologies as needed.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Accountable
• Respectful

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Focused on continuous learning and improvement
• Committed to customer service and compliance

Self-Assessment Questions:

• Do you have strong communication skills and a customer service mindset?
• Are you comfortable working in a fast-paced, dynamic environment?
• Are you committed to continuous learning and improvement?
• Do you have a strong sense of accountability and responsibility?

ASSUMPTION: Sagility's company culture is focused on innovation, collaboration, and customer service. Candidates should be comfortable working in a fast-paced, dynamic environment and be committed to continuous learning and improvement.

⚠️ Potential Challenges

• Handling a high volume of inbound calls and maintaining call performance goals
• Resolving complex issues and escalating problems when necessary
• Maintaining confidentiality and compliance with department and corporate standards
• Adapting to a fast-paced, dynamic work environment

ASSUMPTION: The Brand Advocate role can be challenging at times, requiring strong communication skills, problem-solving abilities, and a commitment to customer service and compliance. Candidates should be prepared to handle a high volume of inbound calls and resolve complex issues as needed.

📈 Similar Roles Comparison

• Compared to other entry-level customer service roles, the Brand Advocate position offers opportunities for growth and development within the company
• Sagility's focus on technology and innovation provides unique opportunities for candidates interested in the healthcare industry
• Career paths within Sagility may include cross-training and skill development in other areas of the business, as well as promotion to team lead or management positions

ASSUMPTION: The Brand Advocate role is an entry-level position in customer service with opportunities for growth and development within the company. Candidates should consider their career goals and interests when comparing this role to other entry-level positions in the industry.

📝 Sample Projects

• Handling a high volume of inbound calls and maintaining call performance goals
• Resolving complex issues and escalating problems when necessary
• Creating an exceptional customer experience through professional customer service techniques

ASSUMPTION: The Brand Advocate role involves a high volume of inbound calls and requires strong communication skills, problem-solving abilities, and a commitment to customer service and compliance. Candidates should be prepared to handle a high volume of inbound calls and resolve complex issues as needed.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role?
• How does Sagility support the professional development of its employees?
• What are the opportunities for growth and advancement within the company?
• How does Sagility ensure the confidentiality and compliance of its employees?
• What are the expectations for call performance and quality in this role?

ASSUMPTION: Candidates should ask thoughtful questions during the interview process to better understand the role, the company culture, and the opportunities for growth and development. This will help them determine if the Brand Advocate position is the right fit for their career goals and interests.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant customer service experience and transferable skills
• Prepare for the interview by practicing common customer service scenarios and demonstrating your problem-solving skills and customer service mindset
• Follow up with the hiring manager within one week of the interview to express your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.