Brand Ambassador

📌 Core Information

🔹 Job Title: Brand Ambassador

🔹 Company: Twinings Ovaltine

🔹 Location: London

🔹 Job Type: On-site

🔹 Category: 🤳 Influencer Marketing, 🎨 Brand & Creative Marketing

🔹 Date Posted: Mon Mar 24 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging directly with customers to enhance their shopping experience
• Supporting sales efforts and operational tasks on the shop floor
• Maintaining the historic premises
• Conducting Masterclasses to educate and inspire customers about Twinings’ tea

ASSUMPTION: In addition to in-store customer engagement, this role likely includes promotional activities since it is categorized under Influencer Marketing. Specific online engagement requirements are not detailed.

📋 Key Responsibilities

✅ Support sales and enhance customer experience on the shop floor.

✅ Manage tills, handle deliveries, and organize stock.

✅ Maintain the historic Twinings flagship store.

✅ Oversee the tea bar, including brewing and serving teas.

✅ Conduct Masterclass sessions, showcasing Twinings’ heritage and tea knowledge.

✅ Assist in organizing bespoke events and experiences.

ASSUMPTION: Responsibilities include broader store operational duties and not just direct customer interaction because the role involves maintaining stock and operational equipment.

🎯 Required Qualifications

Education: Not specified

Experience: Customer-facing role experience

Required Skills:

• Passion for tea and wellbeing drinks
• Ability to build customer relationships
• Flexibility in task handling

Preferred Skills:

• Confident decision-making abilities
• Curiosity and eagerness to learn

ASSUMPTION: While specific educational qualifications are not required, experience in retail or hospitality would be beneficial due to the interaction-focused responsibilities.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive based on industry standard

Benefits:

• Quarterly bonus based on performance
• Generous holiday allowance
• Employee discount schemes and pension plan
• Health and wellness benefits

Working Hours: 24 hours per week; generally includes weekends and one rotating weekday

ASSUMPTION: Benefits reflect those common in large, established companies focusing on employee well-being and work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Food and Beverage Services

Company Size: 1,001-5,000 employees, offering diverse career opportunities and potential for personal growth within a thriving market

Founded: 1706

Company Description:

• Over three centuries of innovation and master blending expertise
• A culture that encourages collaboration and challenge to achieve growth
• Operating on an international scale with sustainable practices

Company Specialties:

• Tea mastery and blending
• Innovative wellbeing drinks
• Customer experience and retail excellence

Company Website: http://www.twinings.co.uk

ASSUMPTION: With a strong international presence, the company values heritage and modern innovation equally, aiming for sustainable business growth.

📊 Role Analysis

Career Level: Entry-level to junior

Reporting Structure: Likely reports to the store manager or lead brand manager

Work Arrangement: On-site with flexibility in task diversity

Growth Opportunities:

• Opportunities to learn about retail management
• Potential to develop skills in marketing and customer engagement
• Engagement in unique events that build public speaking skills

ASSUMPTION: Growth potential stems from exposure to various store operations and customer engagement strategies.

🌍 Location & Work Environment

Office Type: Retail store

Office Location(s): Twinings Strand Store, London

Geographic Context:

• Located in a vibrant shopping district
• Accessible public transportation options
• Historic and central location in London

Work Schedule: Includes weekend shifts and a rotating weekday

ASSUMPTION: The role’s placement in a flagship store reflects a high expectation for brand representation and customer interaction.

💼 Interview & Application Insights

Typical Process:

• Initial application submission through company website
• Video screening (ensure to view required video)
• Assessment centre attendance scheduled for 24 April 2025

Key Assessment Areas:

• Customer interaction and service skills
• Product knowledge about Twinings teas
• Ability to perform operational tasks effectively

Application Tips:

• Prepare by researching Twinings’ history and product range
• Demonstrate genuine enthusiasm for tea and customer service
• Be ready to discuss previous experience in similar roles

ATS Keywords: Tea Enthusiast, Customer Service, Retail Operations, Brand Representation

ASSUMPTION: The application process involves stages assessing both product passion and operational capacity.

🛠️ Tools & Technologies

• Point-of-sale systems
• Inventory management tools
• Digital customer engagement platforms

ASSUMPTION: Given the role's customer-facing nature, tools focus on sales and inventory management.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and innovation
• Focus on sustainability and customer happiness
• Encouragement of personal development and learning

Work Style:

• Collaborative and supportive teamwork
• Adaptive to changing customer needs
• Energetic and proactive in service delivery

Self-Assessment Questions:

• Do you enjoy interacting with diverse customer groups?
• How do you handle unexpected challenges in a busy retail environment?
• What motivates you to learn and grow in a customer service role?

ASSUMPTION: Cultural fit emphasizes customer-centricity, flexibility, and a passion for the branded product.

⚠️ Potential Challenges

• Managing high customer volumes during peak times
• Balancing operational tasks with customer interactions
• Maintaining product knowledge across a diverse range
• Adapting to the historic setting with care requirements

ASSUMPTION: Challenges are inherent to retail environments, with an added element due to the store's historical significance and brand prestige.

📈 Similar Roles Comparison

• Typical brand ambassador roles may focus more on digital engagement
• Roles in food and beverage often involve a deeper product knowledge
• Event hosting suggests unique aspects of customer engagement compared to similar roles

ASSUMPTION: Compared to other brand ambassador roles, this position uniquely combines store operations with event hosting and historic venue maintenance.

📝 Sample Projects

• Organizing and executing a themed tea-tasting event
• Developing a promotional campaign for a new tea blend
• Leading a customer feedback initiative to improve store service

ASSUMPTION: Sample projects likely focus on enhancing customer experience and promoting Twinings’ product line.

❓ Key Questions to Ask During Interview

• Can you describe a typical day in this role?
• What training programs are available for mastering tea knowledge?
• How does Twinings ensure a positive work environment?
• What are the key success metrics for a brand ambassador here?
• Are there opportunities for career advancement within Twinings?

ASSUMPTION: Interview questions should aim to uncover company expectations, training opportunities, and career progression potential.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Twinings career page.
• Ensure to watch the required video: Video Link
• Prepare for potential phone or video interviews.
• Ensure availability for the assessment centre on 24 April 2025.
• Check follow-up communication from Twinings for interview or assessment feedback.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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