Brand and Media Customer Success leader

📌 Core Information

🔹 Job Title: Brand and Media Customer Success Leader

🔹 Company: NielsenIQ

🔹 Location: Mumbai, Mahārāshtra, India

🔹 Job Type: On-site

🔹 Category: 🎨 Brand & Creative Marketing, 📞 Customer Service, 🎧 Customer Experience (CX)

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading a customer success delivery team for the Brand and Media practice in India
• Driving high operational efficiency and client satisfaction
• Supporting sales efforts including upselling and cross-selling
• Managing the P&L of the practice area to drive revenue growth and retention

ASSUMPTION: It's assumed the role requires strategic leadership with a strong sales and operational focus due to the emphasis on revenue growth, operational efficiency, and client management.

📋 Key Responsibilities

✅ Lead and manage a strong customer success delivery team for India

✅ Support India Sales organization with methodologies and deliverables

✅ Champion best practices and expertise in customer success

✅ Manage P&L, including W&S and T&E budgets

✅ Coordinate cross-training programs for delivery excellence

✅ Foster client satisfaction by meeting high delivery standards

✅ Drive repeat sales and renewals to meet revenue targets

✅ Represent Customer Success at key client meetings and engagements

✅ Collaborate with regional leaders to implement best practices locally

✅ Encourage a culture of continuous improvement and high employee engagement

✅ Influence industry and thought leadership efforts within the practice

✅ Contribute to product and toolkit roadmaps, representing local needs

ASSUMPTION: The listing suggests a holistic approach encompassing leadership, financial management, and continuous improvement within the customer success domain, likely needing a high level of cross-functional collaboration.

🎯 Required Qualifications

Education: Bachelor's degree required; Master’s preferred, or equivalent experience.

Experience: Proven track record in analytics consultancy or market research leadership roles.

Required Skills:

• Customer Success
• Team Leadership
• Sales Support
• Client Relationship Management
• Problem Solving

Preferred Skills:

• Expertise in Customer Insight Solutions
• Experience in Organizational Transformation

ASSUMPTION: The focus is on leadership within analytics and market research, suggesting advanced problem-solving and analytical skills are essential.

💰 Compensation & Benefits

Salary Range: Not specified, likely industry-standard for leadership roles in analytics and marketing.

Benefits:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning access
• Employee Assistance Program (EAP)

Working Hours: 40 hours per week, with on-site presence expected.

ASSUMPTION: Benefits reflect a commitment to work-life balance and professional development typical for roles in large, innovative companies.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development and Consumer Intelligence

Company Size: 10,001+ employees, offering vast growth and networking opportunities

Founded: 1923, with a long history of innovation in consumer intelligence

Company Description:

• Leading consumer intelligence with global influence
• Pioneering advanced analytics through state-of-the-art platforms
• Operates in 100+ markets, covering over 90% of the world’s population

Company Specialties:

• Omnichannel and Ecommerce Data
• Consumer Packaged Goods (CPG) Analytics
• Digital Shelf Optimization

Company Website: https://nielseniq.com/global/en/industries/digital-commerce/

ASSUMPTION: NielsenIQ's position as a consumer intelligence leader suggests robust resources and innovation opportunities for employees.

📊 Role Analysis

Career Level: Senior executive level; demands strategic leadership and operational oversight.

Reporting Structure: Likely reports to regional or global customer success leadership.

Work Arrangement: Primarily on-site in Mumbai, facilitating direct engagement with team and clients.

Growth Opportunities:

• Leadership in a global market, impacting customer success strategies
• Opportunities to influence product development and market innovation
• Potential for career advancement within a broad, diverse network

ASSUMPTION: The role's seniority implies substantial decision-making authority and potential for broad influence across the organization.

🌍 Location & Work Environment

Office Type: Likely a corporate office environment focused on collaboration and innovation.

Office Location(s): Mumbai, Mahārāshtra, India

Geographic Context:

• Mumbai is a major financial and commercial hub in India
• A bustling city known for its fast-paced lifestyle and diverse culture
• Close proximity to numerous business and technology resources

Work Schedule: Standard full-time schedule with potential for extended hours during major projects or client meetings.

ASSUMPTION: An on-site presence in Mumbai suggests significant interaction with local and regional stakeholders for aligning practice strategies.

💼 Interview & Application Insights

Typical Process:

• Initial application submission through the company's career portal
• Telephonic or virtual screenings to assess key skills and experience
• In-person or virtual interviews with hiring and executive teams

Key Assessment Areas:

• Leadership and team management skills
• Ability to drive operational efficiency and client satisfaction
• Sales acumen and strategic planning capabilities

Application Tips:

• Highlight relevant leadership experience and problem-solving abilities
• Showcase understanding of the customer experience (CX) landscape
• Demonstrate examples of successful team and project management

ATS Keywords: Customer Success, Leadership, Analytics, Sales Strategy, Market Growth

ASSUMPTION: The comprehensive application process suggests a thorough evaluation of both technical skills and cultural fit.

🛠️ Tools & Technologies

• Advanced analytics platforms
• Customer Insight Solutions
• Project management tools

ASSUMPTION: Exposure to NielsenIQ's data platforms and analytical tools is beneficial, emphasizing data-driven decision-making.

👔 Cultural Fit Considerations

Company Values:

• Diversity, Equity, and Inclusion
• Innovation and continuous improvement
• Client-centric approach

Work Style:

• Collaborative and team-oriented
• Proactive and strategic
• Accountability-driven with a focus on outcomes

Self-Assessment Questions:

• How have you led successful customer success teams in the past?
• What strategies have you employed to enhance client satisfaction?
• How do you advocate for diversity and inclusion in a leadership role?

ASSUMPTION: The cultural fit highlights the necessity for leaders who are inclusive, client-focused, and innovation-driven.

⚠️ Potential Challenges

• Navigating complex client requirements across diverse markets
• Balancing strategic objectives with operational constraints
• Ensuring high team engagement in a fast-paced environment
• Keeping pace with evolving market and technology trends

ASSUMPTION: Expected challenges may arise from managing multifaceted customer success roles in a rapidly changing industry.

📈 Similar Roles Comparison

• Compared to similar roles, there is a heavier emphasis on cross-selling and revenue growth
• This role likely has more strategic leadership responsibilities than typical customer success positions
• Strong focus on operational efficiency sets it apart from standard practice area management roles

ASSUMPTION: By comparing industry roles, candidates can understand this position's unique balance of leadership and sales responsibilities.

📝 Sample Projects

• Implementation of customer success methodologies across regional markets
• Development of cross-training programs to improve team flexibility and skills
• Initiatives focused on client engagement and satisfaction improvement

ASSUMPTION: Projects assume integration of best practices and regional market strategies to maximize client satisfaction and operational performance.

❓ Key Questions to Ask During Interview

• How does NielsenIQ define success in this role?
• Can you share more about the team dynamics and the culture in the Mumbai office?
• What are the biggest challenges currently facing the Brand and Media practice?
• How does the company support continuous learning and development for its leaders?
• What tools or methodologies are most commonly used by the customer success team?

ASSUMPTION: These questions are aimed at gaining deeper insights into company culture, role expectations, and strategic goals from a potential leadership perspective.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the NielsenIQ Careers Page
• Prepare your resume to highlight relevant leadership and customer success experience
• Write a tailored cover letter emphasizing your strategic and analytical skills
• Ensure your LinkedIn profile is updated and aligns with your resume
• Practice answers to potential interview questions, focusing on customer success strategies

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.